Preorderly • Preorder PreSale
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Sometime to now, the app it doesnst work. How can I solve it?
Hi,
We are sorry to hear that.
We have both live chat (in the app's admin page), and email support for the app. Please reach out to us through those channels and we will fix issues if any on your store.
We solve 9/10 issues in less than 1 hour, and the rest less than 24 hours, unless it's a feature request.
In any case, please reach out to us we will solve issues.
The worst app. Do not waste your time and money even. The app caused such a mess in both our stores ( we used it for 2 of our stores). It randomly put our items for pre-order. The support did not provide any reasonable explanations or solutions. Sometimes they just responded "That is very strange" to our extensive emails stating that the app is not doing its only job correctly. We requested a refund several times but did not receive it. Extremely disappointed.
Update:
Victoria, the issue that you had been facing with the app is resolved. If you would like to give us one more chance, I will personally make sure that you are up and running in no time. Once more, my sincerest apologies for the inconvenience.
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Hello to our friends at Wigiwama B2B
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Preorderly Pre‑order NOW.
I want to extend my sincerest apologies for the negative experience that you had with our app. As discussed, the issue is happening because of the recently released Shopify updates. Our developers are already working on your issue and trying to get it fixed at the earliest. Please check your email for updates. We are working hard to get you up and running as quickly as possible. We have also initiated the refund for your both stores.
At Preorderly Pre‑order NOW, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Preorderly Support Team
Absolute useless App, nothing works even though its all setup correctly. No customer support availabe on the weekends is a no go. Do not install this trash!
Hi Niolu,
Thanks for your feedback We are very sorry for the inconvenience. We checked with our customer support (both in-app chat and email) and unfortunately, we didn't get any inquiries from your shop. Also, our founders reached out to you over the weekend by email and social media to help fix the issue, but we didn't receive any messages. (client happiness is very important to us)
We serve around 1000 shops and happy shop owners. Usually, if you can't see the preorder button on your shop, it's because of a minor setting that we would love to help you fix it. 😊
BTW, we think our app would be a perfect fit for European shop owners as we just added servers in Europe to help serve your customers faster 🚀
If you’re willing to give us another shot, we’d appreciate the opportunity to help you with the process.
Regards,
Preorderly support team