Preorderly • Preorder PreSale
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FYI this app only supports 1000 items. It isn't stated anywhere, so there's no way for you to know without asking. We have an extensive catalog with more than 10k items on preorder. The funny thing is that this app worked perfectly for us with that many items on pre-order for close to a year. Then - poof - overnight all of our settings/collections disappeared and the app stopped working. Contacted support and they're like, oh by the way, we only support 1000 items. Very frustrating experience, and such a waste of time. If you have less than a 1000 items that you want to offer on pre-order, this app will be great.
Thank you for sharing your experience and feedback.
Our app is designed to be one of the fastest preorder solutions in the industry by leveraging techniques like metafields to minimize the impact on page load times and overall store performance. To maintain this speed and efficiency, we currently have a limit on the number of items that can be supported on preorder. While this limitation ensures optimal performance for most users, we completely understand how this can be challenging for stores with extensive catalogs like yours.
We also appreciate your point about transparency. Your feedback highlights an area where we can do better in clearly communicating these limits upfront, and we’ll work on improving this for future users.
We’re truly sorry for any inconvenience this has caused, and we’d be happy to explore ways to better support your needs. Please don’t hesitate to reach out to us directly if you have further questions or concerns.
The app works okay. It probably could work better and have better interface, but it does what it supposed to do. Recently we experienced issue with the app and unfortunately realised how unprofessional developer's support is and slow to resolve a critical for business issues. Support was so unprofessional that we will be looking to replace the app.
Hello, Queu Thank you for your feedback and we DEFINITELY want to get it right for you 100%, and this type of issue is very rare for our app.
We fully understand the frustration you have gone through and can assure you that we will work with you to get it solved at the earliest. It would be great if we jump on a quick call to resolve this issue. We are very sorry for the inconvenience this is causing you.
We do our best to increase the service quality of our app and services on a daily basis and look forward to reaching a resolution very soon. Please check your email for updates. We are working hard to get back to you as quickly as possible.
Here to help, and very sorry you experienced this.
Tanveer(Customer Success Manager) & The Preorderly Team
i still cant figure this app out. should be easy but its not for me.