Preorderly • Preorder PreSale , 150 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to continue sales even when products are out of stock, with features like automatic switch to "preorder" and customizable settings for specific variants or collections. Many praise its seamless integration with various themes, speed, and reliability. The app's cost-effectiveness and positive impact on sales are also noted. Additionally, the customer support is commended for its responsiveness and efficiency.
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Sometime to now, the app it doesnst work. How can I solve it?
Hi,
We are sorry to hear that.
We have both live chat (in the app's admin page), and email support for the app. Please reach out to us through those channels and we will fix issues if any on your store.
We solve 9/10 issues in less than 1 hour, and the rest less than 24 hours, unless it's a feature request.
In any case, please reach out to us we will solve issues.
Love this app! Does exactly what I need it to do. When I had problems understanding how to do a more complex preorder, Saman did some research and fixed me right up. He answered lots of questions, all in a timely manner. Great app, great support!
Hi Catherine,
Thank you so much for your wonderful review! We're thrilled to hear that our app meets your needs and that you had a great experience with our support team. Saman is delighted to know that his assistance made a difference. Please remember, we're always here to help and answer any questions you may have.
Thanks,
PreOrderly team
I am incredibly impressed by Preorderly's outstanding customer service! Their support team is simply fantastic. Whenever I've reached out with inquiries or needed assistance, they've responded promptly and with such care and attention to detail.
Their dedication to helping their customers succeed is unparalleled. Not only are they knowledgeable about the app's functionalities, but they also go the extra mile to ensure that I fully understand how to maximize its benefits for my store.
Their responsiveness and willingness to assist, whether it's a simple query or a complex issue, have made using Preorderly an absolute pleasure. I feel confident knowing that I can rely on their team for any support I may need.
Hi Aaron,
Thank you so much for taking the time to share your wonderful experience with PreOrderly! We truly appreciate your kind words and are delighted to hear that you've had such a positive interaction with our support team.
We genuinely value your feedback and are committed to providing top-notch service to our customers. Your confidence in relying on our team for any support you may need is the greatest compliment we could receive.
If you ever have more questions or suggestions in the future, please feel free to reach out. We're here to help!
Cheers,
Saman from PreOrderly team
Customer service is top-notch! Zora helped me with all my issues. Their "Part of order is a pre-order alert message" is exactly what I was looking for, I couldn't find this feature anywhere else. They also cover features similar to other apps at a lower cost. Easy to use, amazing overall!
Hi there:)
Thank you for taking the time to provide valuable feedback. We're delighted to hear that we could meet your needs at your shop. Your satisfaction is our priority, and we want to assure you that we are always here to help. If you ever encounter any issues or have further requirements, please don't hesitate to contact us. Your input is crucial, and we're committed to making your experience even better.
Cheers,
Zora from PreOrderly team
The team at Preorderly is fantastic, I had an issue that they were able to fix within 20 minutes. I've been using the app for over 3 years and never had issues except this one time and was so happy with their prompt help.
Hi Marcus,
Thank you so much for your kind words and for sharing your positive experience with us! We greatly appreciate your feedback and loyalty as a long-term app user. Definitely, Customer satisfaction is our top priority, and we are dedicated to providing excellent support to our users.
If you ever have any further questions, concerns, or need assistance in the future, please don't hesitate to reach out. We value your continued trust and look forward to serving you for many more years.
Zohreh
Messaged them over the weakened and was not expecting a response until Monday but I received a response about 10 minutes later which was super quick. They fixed all my issues on the spot and informed me of better improvements in the coming months.
Hi Joshua,
Thank you so much for taking the time to share your positive feedback with our customer support and PreOrderly. Thanks for mentioning our upcoming improvements. If you have any further questions or need assistance, please don't hesitate to reach out to us at info@cnversion.io or through our chat box.
Wishing you continued success!
Saman
Quick to respond to queries and the team help you to troubleshoot to actually manage the app yourself. The app has it's limitations but they all do. can't fault the customer service though!
Hello to our friends in Frida Rome,
Thank you so much for your 5-star review! We're thrilled to hear that you've had a great experience with our app and our customer service team. Your feedback and support mean a lot to us, and we're here to assist you whenever you need. If you ever have more questions or suggestions, feel free to reach out. We appreciate your business!"
Cheers,
Zohreh from PreOrderly Support team
App works intended, and customer support has been very quick and helpful. If you don't have a developer, install the app and then reach out to customer support. It's likely your theme will need some work/tweaking.
Hi Jay,
We greatly appreciate you taking the time to share your experience with our app and customer support team. We are glad that our app works for you and also our customer support was able to help with the setup process.
Once again, thank you for your support. If you have any further questions or need assistance, please don't hesitate to reach out to us at info@cnversion.io or through our chat box.
Wishing you continued success!
Zohreh
Fairly simple app to set up - had an issue with the app disabling a few hours after going live, but live chat helped to solve this instantly. Thanks team.
Hello to our friends in BON MAXIE!
We're truly grateful that you've taken a moment to share your amazing feedback with us!
Your satisfaction is our top priority, and we're committed to ensuring that our app continues to meet your needs. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!
Cheers,
PreOrderly Support team
Great app, easy to use and supporting our business in a great way. Very happy with the support and ongoing upgrades to the app.
Hi Andries,
Thank you for your positive feedback! We're thrilled to hear that our app has been helpful to your business.
Our team is dedicated to continually improving the app and providing the best possible experience for our users. If you have any suggestions, questions, or concerns, please don't hesitate to contact us.
We appreciate your support and look forward to continuing to serve your business needs.
Best,
Zohreh