Reviews (100)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for transforming pre-order management with features like deferring payments, accepting deposits, and managing pre-orders without immediate payment. It integrates well with ERP systems and offers API customization for independent pre-order management. The intuitive interface and ease of setup are praised, with minimal issues. Support is commended for responsiveness and custom solutions, enhancing the user experience with quick query resolutions.

Edited November 24, 2025

BEWARE!!! There is no option to change or cancel your plan once you subscribe. Support does not respond to your issue about it right away. I would not recommend attempting to use this app.
Edit: They responded to my email right away and it had gone to spam. The only way to cancel my subscription was to uninstall the app which works perfectly for me. I'm not certain how it would work to downgrade.

Lovina's Kitchen Co.
United States
About 2 hours using the app
PreProduct replied November 24, 2025

Hi there,

Sorry if you were given this impression.
You can cancel or downgrade PreProduct at any time. If you cancel within the 7 day free trial period, you will not be charged at all.
Cancellation happens automatically when you uninstall PreProduct from Shopify.

I’ve just looked up your email, and we actually responded within 9 minutes. Potentially the reply was marked as spam?
It looks like you uninstalled within 2 hours, so you won’t be charged at all.

Oli