絞り込む
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評価順
This app is great but has a lot of issue from time to time and nobody ever get back to you. The app has stop working for 48 hours and there is no way of getting ahold of any one to help. I have to remove
Update for clarity and transparency:
• Our customer support team has been trying to contact you for more than two months through multiple channels.
• The issue you mentioned was caused by the previous company that owned the app. All of those issues have already been resolved already.
• After taking over the app, we offered you a Lifetime Free Access to Unlimited Plan with 100% uptime SLA and a dedicated technical support team available 24/7.
• It seems you do not wish to accept any of these solutions or support options.
We respect your decision and if you ever choose to return, we will gladly assist you right away and ensure everything works smoothly for you.
Thank you 💙
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We are truly sorry for the downtime and the delay in support. We understand how disruptive this was for your store. We have already taken steps to improve app stability and response times so this will not happen again. We would love the chance to personally help you get everything running smoothly and we are confident you will see the full value of the app. We hope to earn back your trust and a 5 star experience.
