GG Quick View & Hover Slider

This is the response I got from the app when I asked them to customize their app a second time, because their first fix got broken. The first fix was done in 5 minutes.

If you want advanced help, these guys were not willing to do that for our African art gallery, which is not good as other apps do at the same price tier of $1.99 a month. It comes down to a matter of will, time, and money and they are not willing to help us when it comes to their app. Do you want to risk that for your site too? Then don't install this app.

On the flip side, when the app was working, it was fine and useful. I used it without a problem for about a month until when my site broke and their app was the last I needed to be adjusted.

This is what they told me in an email in full so you can see in full:

"I understand your frustration, but some issues don’t have simple solutions. I personally reviewed your code, and I don’t need collaboration access for this, so your assumption isn’t accurate.

As a business owner, you understand that sometimes saying "no" is necessary. If there were an easy fix, I’d absolutely do my best to help - I always do if it's technically possible, as you can see in the reviews.

When I mentioned the $2 price, it was to highlight that custom requests like yours are a different case. Blaming developers does not change the reality that your setup requires a custom solution.

I honestly tried to help and wish you success!"