Terrible app. Only works half the time, developer doesn't even respond anymore. At this point, I take the lack of communication as admission that they know it doesn't work. Too many times I have lost out on profits and this app has set my price at my cost plus shipping when my competitors go out of stock numerous times. Also, 20% of all products tracked ended up having different tracked prices than the price on the site being tracked. Sent an inquiry, no response. The "remove item" when competitors are out of stock sets the quantity you have in stock to 999 instead of removing it which makes zero sense. I doubt anyone who actually uses this app really reviewed it. Literally lost thousands and none of my concerns get addressed.
I am sorry to hear you haven’t been able to contact our support, that seems to be unusual. May I ask how you are trying to reach out to our support? Usually, we get back to all queries from our Partners within a business day. In either case, I would be happy to have our team look at the issues you mentioned having!
PriceMole is dedicated to supporting our Partners over the last 4 years since we’ve launched, and we always aim to offer a range of support options.
1) If you are having a particular issue with any URLs you can report them from within PriceMole and leave a description of your issue. Our support team gets notified immediately and usually resolves or responds within a few hours.
2) If have a question or prefer to discuss any other inquiries, please forward us a message at pricemole.io/contact or use the built in contact form in Shopify and we’ll have a team member get back to you shortly!
We would really like to discuss your feedback and discuss and how we can help address them!
Looking to compete while you sleep at night, then look no further, this is truly a top class app, and evolving all the time. Beat your competitor by $1, match them, sit above them, you decide and let Pricemole do their work. Great team behind them also, and quick to respond and correct any queries. At Hello Drinks, we would be lost without them.
Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re looking forward to continue working together!
Please don’t hesitate to reach out to us anytime and we will be happy to help!
House of Knives
This app has not only set our prices to be more competitive automatically on a day to day basis, but it has also improved our conversion rates, brought in more revenue from items that were previously too cheap, and the ability to apply different pricing strategies is priceless.
And Jay from support is extremely responsive, helpful, and goes the extra mile all the time.
Highly recommend these guys!
Thank you so much for your positive feedback and for taking the time to post this review.
It's Partners like you that allow us to constantly improve the way we do business!
We’re looking forward to continue working together! Please don’t hesitate to reach out to us anytime and we will be happy to help!
Hi Folks, originally I gave a 3 star to this app as there was a lapse on my part on explaining my concern before and I had uninstalled it before someone could give me a hand. Working with the product manager yesterday and with the exchange of a couple of emails, not only they took a leap in helping me out to fix the problem, but also equipped me with the knowledge to be successful.
I have tried many pricing apps including a couple here in Shopify which are limited in their capabilities as well those which are external supporting likes of Shopify and Amazon.
This app is slick! It is as easy as it can get and takes all the complexity out to be able to intelligently manage the pricing and learning interesting info about competitors. After the guys help me, I have no reservation in recommending this product for your market intelligence needs. I spent and burnt lot of time doing this manually or using some other apps, but this by far is the best. It is vendor agnostic and crawls for competitor URLs quite comprehensively.
Thank you for your Feedback and for updating your review after we were able to work together to find a solution. We are very glad that we could help answer your questions to get started successfully with PriceMole. We appreciate the confidence and trust you have in PriceMole and will continue to be here if you need help with anything else!
This app is worth every penny and then some! It has saved us at least 16 hrs a week on price updates and stock checking alone. This has allowed us to focus our time and attention on things that matter.
Highly recomend giving these awesome guys a go. Top notch support as well.
Thank you so much for your 5-star review! We really appreciate it and are so glad we are able to help you save so much time in your day to day so you can focus on the more important business decisions! Feel free to reach out anytime if there is anything we can do to help!
This app is a game changer. Previously we'd spend hours trying to update our prices to match our competitors, now the app does it for us. It's made a huge difference to the amount of sales we make. It's not the cheapest app on the market but it's well worth its money. The team are amazing and so helpful. Jay especially is always on hand to help us out and is fantastic. Highly recommend to anyone with a big inventory that sells products that others also retail and need to stay competitive.
Thank you for the insightful and detailed review! We’re so happy you are having success as well as saving time using PriceMole for competitor tracking and automating your repricing! We are so thankful for your consideration while helping us develop and grow our brand! Please feel free to reach out anytime if you need anything.
Great app, great support. Highly recommended!
Thank you so much for this great 5-star review, Cody! We really appreciate it and are always happy to help if you need anything!
This is the last word in competitor pricing analysis and adjustments, it's hugely valuable to us at Whitaker Brothers. Our whole game is offering the lowest price on the items we sell, and this does an unbelievable job of dynamically tracking all of our competitors for every item we sell.
Dave, Thank you so much for this great 5-star review.! We really appreciate you being a loyal customer and helping share the word about PriceMole. We look forward to continue working together!
We've been using this app for about a month now and it has helped us save so much time in changing our prices to match our competitors. It's easy to use (easier then Prisync) and the support team are fantastic - especially Jay. They're super responsive and nothing is too much for them. Well worth the money!
Thanks for the awesome review, Jody! We work hard to meet expectations like yours, and we are happy to hear the app is achieving our goal of making it easy to save time through automation! We really appreciate you taking the time to share your experience with us—and we agree, we are lucky to have Jay on our team! We look forward to continue working with you! Please feel free to reach out to us anytime.
Evan and the rest at Pricemole are awesome. They helped with a custom need I had for faster price updates due to unique product issue. They made an exception and ran a custom setup for me for a really good price that I couldn’t argue with. Given what other dynamic price apps charge and accomplish Pricemole has them beat hands down. I deal with another in trial that was much more expensive and was a failure.
Hi David, Thank you so much for your positive feedback and for taking the time to post this review.
It is partners like you that help us to come up with new solutions that make day to day price monitoring easier and automated!
Please feel free to reach out anytime. We wish you the best of success in the future!