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Terrible app. Only works half the time, developer doesn't even respond anymore. At this point, I take the lack of communication as admission that they know it doesn't work. Too many times I have lost out on profits and this app has set my price at my cost plus shipping when my competitors go out of stock numerous times. Also, 20% of all products tracked ended up having different tracked prices than the price on the site being tracked. Sent an inquiry, no response. The "remove item" when competitors are out of stock sets the quantity you have in stock to 999 instead of removing it which makes zero sense. I doubt anyone who actually uses this app really reviewed it. Literally lost thousands and none of my concerns get addressed.
I am sorry to hear you haven’t been able to contact our support, that seems to be unusual. May I ask how you are trying to reach out to our support? Usually, we get back to all queries from our Partners within a business day. In either case, I would be happy to have our team look at the issues you mentioned having!
PriceMole is dedicated to supporting our Partners over the last 4 years since we’ve launched, and we always aim to offer a range of support options.
1) If you are having a particular issue with any URLs you can report them from within PriceMole and leave a description of your issue. Our support team gets notified immediately and usually resolves or responds within a few hours.
2) If have a question or prefer to discuss any other inquiries, please forward us a message at pricemole.io/contact or use the built in contact form in Shopify and we’ll have a team member get back to you shortly!
We would really like to discuss your feedback and discuss and how we can help address them!
Billed me $200 and couldn't even get them to reply to my emails after the first charge. Beware of broken promises
Hi there,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience.
We’ve carefully reviewed our records but couldn’t locate any previous communication or billing history under the store name “Newt,” or the domain newtnutrition.com / newtnutrition.myshopify.com, or the email address support@newtnutrition.com.
Based on Shopify’s records, the app was first installed on June 17, 2025, the same day the review was posted, and we haven’t found any charges associated with this account so far.
It’s possible that the feedback may be related to a different store. If so, we’d be more than happy to investigate and help in any way we can. Please feel free to reach out to jay@pricemole.io or info@pricemole.io with the store name or any billing reference, and we’ll do our best to sort this out.
Thank you again, and we’re here if you need anything.
Best regards,
The PriceMole Team
App not working at all. I guess that's why it is in beta version. Had to delete it. Great idea, hope you guys can get the app to work.
Sorry to hear that PriceMole did not work for you. On initial release back in 2017 there was a small bug that prevented certain store’s from installing, it was fixed shortly after release. We tried reaching out to you but were unable to make contact. We would love to hear from you again and would be happy to help you get started with PriceMole!