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We had really BAD experience unfortunately. Support staff was NOT helpful although we are beginner to Shopify,,, when we wanted to remove this App, and had a meeting with them, they told me they would refund because this App doesn' meet our requirement, but actually they told us they didn't want to proceed what they said to us...!! The changed the fact... We don't recommend this App!
Hello Admin,
You were a beginner at Shopify so that is the reason you have hired Shopify Partners for your store and after you have changed many Partners from time to time,
Our Customer Success And Support Executive Helped you and your all partners to set up your store and As you have changed almost 5-6 Shopify Partners, we never feel drained or any pain in providing the support as our Executive has repeatedly explained the working of our app and helped them all in setting up your store and even Our Executive provided you the Support round the clock on the Weekends and Even on the Bank Holidays as well while other app don't do though you have mentioned the Support is Bad which is something I don't Agree and which is not right And I Myself personally helped you to configure the theme from our app side several times
We cannot be held responsible for any inaccuracies in refund information provided by your Shopify partner as they are not officially affiliated with our app and do not have the authority to make decisions regarding refunds. Only our app officials have the power to make such decisions and we are not aware and responsible for any conversations that happen between you and your partner, if your partner has done some false refund commitment so we can't commit anything over there
Further detailed information regarding the refund has been shared with you by your email at info@chilty.com
Best Regards
Excellent service and app! I highly recommend that you integrate this app into your store.
I had a small hiccup and they assisted me on the weekend and we fixed it promptly!
Amazing service!
The support is superb and the app match my requirements. I suggest it to anyone trying to sell worldwide
I had some trouble with showing the pricing per country, but they were very helpful to make it work, also outside opening hours
I'm sorry to change my review but even though support always was fast and they tried to help me, the app was way to unstable. Shopify apparently changed some code which made the app show the wrong prices. This led to some 0 margin sales for me and I had to find out the hard way. They blamed Shopify and said they were working on it. I have now changed to another app that works seamlessly without any problems at all.
Hello, Lewina Swimwear,
It's very unfortunate that even after providing you the support on the Weekend (Sunday) and even on the Bank Holiday as well even Each and every Order was correct from Our app side though you left us a two-star Review By Mentioning that 0 Margin and 0 sales Which is something I don't agree with and which is not right,
Shopify has an up-to-date record of Your Orders as well as International Orders which you got correct, That is Each and every order you got was correct with the help of our app and Our app was helping in your International Business as well as increasing your revenue
Our Customer Support Executive "Arpan" has already provided you the support round the clock even though we both are operating at different timezone and I myself personally helped you to set up the Discount Prices and help you to set up your store though you have left us 2 star which is very unfortunate which is something I don't agree and Which is really not right
We are Providing Merchant Support even on the weekend, Bank Holiday also which other apps don't do, and we never blame to anyone we have just informed you that there is an issue with the Shopify Database as the prices were not getting updated at your website front end because we are using Shopify API to update the pricing and you know very well on this same issue we helped you previously to resolved it successfully but when this issue again re-generated we informed you about the same in few hours itself but you un-installed the app
Best Regards
Used a similar program before that but was very unstable and not fully functional Wasted a lot of time. Pricing by country currency program is very good and stable, super easy to set up. In addition to international pricing, you can also have currency conversion. It really kills two birds with one stone. The customer service is very patient and helpful and responds quickly when you encounter problems during the period! recommend to use！
Very helpful & very accommodating! I will be using this in my website from now on.
It is a very good and fast service, we are very happy with it. They help us pretty fast with any kind of technical problem and they are very friendly. An effective app, with its things but good....
Hello, Batela,
We are grateful that you took the time out to leave us a 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Arpan and this app saved me :) i recommend it for price change or currency, was looking for long to find a solution and here it is !!
Thank you so much for a fast and very professional help. Thank you so much Sanjay for helping me solving my issues!