All reviews
OH!FX EMOTIONS CANADA
The app does exactly what i needed it to. And customer service agent are very helpfull when there is a problem
Luxx Drops
Great support to fix a minor issue we had, highly recommend. ......................................
Developer reply
Thank you for the review and recommendation. We are always ready to assist so don't hesitate to reach out ;)
3G Medical Limited
The app works as intended but what stands out is customer support when things go wrong. Well done for committing to your customers guys!
Developer reply
Thanks! It's our pleasure to keep clients satisfied.
Pineapple Store
Had problems and customer service helped solved the problem. Would like it provider is more clear about charges and when they start to implement them to avoid problems. I recommend start charging shops when they make sales with the app. Instead of while they are still setting up. Would make much more sense. Thanks for resolving my problem anyways.
Developer reply
Thank you! We highly appreciate your feedback :)
MIZNN
Rubbish~! Will continue to be charged after uninstalling~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Developer reply
UPDATE: We had clarified with Shopify and there was no charges made after 3 May 2021 after you had uninstall.
Thank you for your feedback. The statement is untrue. We had checked with Shopify billing records and it shows that you were billed in 18 April 2021 12:05am (UTC). You had uninstalled at 3 May 2021 and there was no billing after. We will provide you with the information from Shopify.
theprimemark
I just installed this app and selected only 1 item, infact we are doing marketing for just one item only, after setting tiered price and when i clicked on Active, it has selected randomly one more product, so unethically this app opted me for paid plan which is around $19.90 something, i have uninstalled this app, and will report to shopify as well, this is completely unethical, i tried to report this issue on Live chat, but chat is on Bot, unable to connect to any real person, i will not pay a single penny, reply me with solution
Developer reply
Thank you for your feedback. We had replied you via email 6 minutes after receiving the ticket in which you had responded 3 minutes later. We will write open a request for refund with Shopify. As you had not been billed, this charge will be reverse instead.
UPDATE: After checking, you was not billed at all for this. Nevertheless we had written to Shopify to inform them to reverse any charges should they receive it.
Kindly send us a video or a screenshot on the said issue which our app will randomly turn on another product. Thank you.
Star Plushies
does not work what so ever when a customer selects an express checkout method the discount doesnt get applied resulting in tons of lost sales
Developer reply
Thank you for the feedback. Unfortunately, Shopify Draft Order API and Checkout API does not work with Express Checkouts. Other Shopify Apps have the same limitation due to this. I had sent you an email providing you more details such as Shopify documentations as well as screenshots on how express checkout behaves in other apps as well. Hope this clarifies your doubt.
Bear Hollow Supply
This app had worked well, however recently I believe it to be changing my prices at random. I uninstalled it and will look for a better app.
Developer reply
Thank you for leaving a review. We had contacted you by both email and calls to know more about this issue. Do get back to us on this so we can investigate this issue as our app will not change the product prices directly at the product page.
SOURCE Medical
Until the app has been sold to amai Quantity Breaks & Discounts worked properly. Since amai is taking care multiple times tier prices have not been displayed on product pages. Furthermore tier prices are not applied to cart so many customers do not place there orders. The amai support does not react to e-mails sent and has not been able to solve our issue for 2-3 days. We can not recommend this app anymore and we are now looking for an alternative.
BLVDblack
this app was great when it was ran by spur-it. Recently sold to amai and the support has been terrible. I've raised mutiple tickets and they have taken days to get back to me...I am losing thousands of dollars in revenue everyday because of the lack of support
Developer reply
Thank you for leaving a feedback. We apologize for any inconvenience caused as our dev requires time to understand your themes. The issue had since been resolved and please do not hesitate to contact us again.