Amai Upsell+ | Sales Boost App , 567 anmeldelser
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This application works great. I'm still in the testing to make sure there are no issues but I highly recommend anything from SpurIT.
Thanks for your review! Please let us know if you have any questions or issues. We're glad to help you anytime!
Second time I've used this app for Black Friday bundling discounts. They are always super helpful with any tech issues (only have had minimal things) and quick to take action! The app works great and super easy to setup. Thank you!
You are always welcome and thank YOU for choosing us! Hope you'll keep enjoying the app for a long long time!
AMAZING! After testing every discount app on the app store this one is the best one for customer support, and automatically applying the discounts in the cart / checkout! Super friendly customer support who instantly responded and helped me with my question and actually fixed it for me. I highly reccomend for anyone trying to increase their AOV.
Thank you for such kind words! We are just happy to be useful so please don't hesitate to contact us anytime!
Whilst I can't rate the app yet as I have only just installed it, the customer service is excellent and highly responsive. Easy to implement and would recommend on customer service. I am excited to see if this works
Thank you :) We are just happy you be useful! Feel free to contact us regarding any difficulties!
does not work what so ever when a customer selects an express checkout method the discount doesnt get applied resulting in tons of lost sales
Thank you for the feedback. Unfortunately, Shopify Draft Order API and Checkout API does not work with Express Checkouts. Other Shopify Apps have the same limitation due to this. I had sent you an email providing you more details such as Shopify documentations as well as screenshots on how express checkout behaves in other apps as well. Hope this clarifies your doubt.
I had a problem with the widget, reached out to support and got an almost instant reply and within 10 minutes I was good to go
Thanks for your review :)
We are just happy to be useful! Please feel free to contact us in case of any issues :)
Very helpful support : reactive and profesional, all that shopify users are looking for ! :) go ahed and download this app
We are just happy to be useful! Thanks for choosing us!
The support response is too slow and completely ineffective, it's all up to you to research the settings app
Thank you for your review and feedback, Upon checking our support logs, we find it that it is unfair that you mentioned our response was slow as all emails are replied to less than an hour and chat conversations were replied to at some points within 2 minutes. Here are the chain of events (time stated are +8GMT Singapore, Shanghai time):
First email conversation chain (email was sent via Shopify Support email) was sent 26 May 2022 09:49
We replied the email at 26 May 2022 10:36
Because we did not receive a reply, we send a reminder on 27 May 2022 17:04
You sent a second email chain on the same day one hour later (also sent via Shopify Support email) on the same day on 26 May 2022 11:12
We replied to this email chain on 26 May 2022 11:28
Having receiving no replies, we send a first reminder for this email at 27 May 2022 09:18
We sent a second reminder at 28 May 2022 17:04
Both the first email and second email chains (both asking similar question) are closed on 28 May 2022 as due to a lack of response.
For the third conversation chain, you send in via chat at 6 June 2022 09:22
and was replied within in 38 minutes at 10:00.
Fortunately, this time you responded to the chat 15 minutes later at 6 June 2022 10:15 which we replied at 10:17 on the same day which we mentioned that the issue will be escalated to our dev team for further resolution.
14 hours later at 7 June 2022 00:04 we send you respond both via chat and email that the issue had been resolved.
We did not receive a respond from you so we send you a reminder on 8 June 2022 9:34. You did not responded back but the conversation was marked as "Seen".
We hope this clarifies. We will send you screenshots of our chatlogs as proof.
The app was really customizable and easy to use. I would refer this app to anyone who wanted to add a quantity discount to their product
The App works well when it works but the functionality breaks every two months and I need to contact them to fix. I will give them one more chance to address and if it breaks again be moving on.