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The app doesn't work properly and after canceling subscription and deleting app the widgets still appear on my shopify store. I have tried to download the app again so that I can remove the widgets and I only get an error message. I have spent too much time trying to correct this.
Thank you for your feedback. As mentioned in the Uninstall FAQ which could be found at the main page of the app and also our email to you, that this is standard Shopify app behaviour.
This is a well documented issue that had not yet been resolved by Shopify as mentioned here:
https://community.shopify.com/c/shopify-discussions/regarding-removal-of-codes-after-uninstalling-apps/td-p/704445
Hope this clarifies.
Thank you so much! Eugenia helped me figure it out and helped me find answers to all the questions!
Thank YOU for choosing us! :)
good
i swear this is good up but its too expensive
so you should change the prices please
thank you
Thank you for your feedback! It's really important for us!
Super service client à l'écoute après avoir eu un problème avec l'application. Rien à signaler. Merci beaucoup.
Thanks for your feedback and sorry for such confusion. The thing is that the app is free to use on one page only and as we see in our database, you've enabled it on two pages. Anyway, no worries! We've requested a charge reversal from Shopify in order to avoid any accidental charges. Also, we tried to contact you via email but didn't receive a response yet. Please drop us a line at your convenience.
Hope to hear from you soon!
Rate 5 stars for their prompt action and kind services, although I had uninstalled the app just because of it's not suiting the web.
Thank you for your kind words ! It is certainly a pleasure to assist you :)
I just configured a promotion for my 2nd product and uninstalled the app on the same day within 2 hours and yet have been charged $19.95. This is quite unfortunate as I did not even use it for a day!!
Also, it is not compatible with Shopify multi-currency checkout i.e. the checkout always happens in the store's base currency instead of the currency selected by the customer. This is a major issue with stores that sell globally and in multiple currencies. This limitation should be mentioned clearly on the App's page on Shopify app store so that we can make a well-informed decision. Not cool at all!
Thanks for your feedback! We're sorry to hear that you've faced such difficulties. We've contacted you via email in order to discuss this case and help. Looking forward to your reply!
Very helpful support team. I couldn't continue service because it was not compatible with my page development app.
Sorry that you've faced such incompatibility :(
Anyway, feel free to contact us if you face any difficulties with our apps in future, we are always ready to help!
I have tried the app for few days, choosing the free plan (0$/month) then i have uninstalled the app but it still appears in my shopify monthly bill with 19.99$. Be careful before downloading this app !
Update : The after sale service has replied to my request and I have been refunded with 19.95$.
Thank you for letting us know about the problem! We've contacted you via email and we believe that the solution will be found :)
Be aware! This app uses "draft orders" so you'll, probably, lose abandoned carts and the "pixels" won't be triggered correctly. So, think twice if you want to mess up your funnel in order to use it. By the way, you can do the same using native automated discounts from Shopify.
Thanks for your feedback and sorry that you've faced such inconvenience. We tried to contact you via email in order to discuss this case but didn't receive any response yet. Please drop us a line at your convenience.
Hope to hear from you soon!
I used the application to test it and I uninstalled it the same day and I thought that the 1 free product, I could change it but if you select a second product (even if you remove the previous one) they already charge you 19.95. I want my money back please
Thanks for your feedback and sorry that you've faced such confusion and inconvenience. Yes, the app is free for one product page usage. Anyway, no worries! We've already requested a charge reversal from Shopify. Also, we tried to contact you via email but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon!