Amai Upsell+ Volume Discounts

I have been using this app for 4 years now.

In the past, when AMAI was smaller I was able to get support immediately and speak directly with a developer that was able to solve issues immediately.

However, now I am in the process of transitioning my shop to a new theme and am having a bit of trouble with this app in doing so.

This time around there is a "Customer Support" team that is absolute rubbish. They know nothing about the app or products they are selling, and in typical fashion with bad support they don't even properly read your questions and respond in a meaningful way, but instead will respond with a boilerplate response that is meaningless.

I even specifically asked if I could be put in touch with one of their devs directly but was told no.

We used this app so much that the team at AMAI even contacted me for an interview, and published that interview on their website. It was all positive, but that was before I most recently requested support and got no help at all.

I'm disappointed in the new level of support offered, and if you are building a store that relies a quantity discount app like mine then I would warn you away from using an app with such bad support.

I'm willing to update this review if the issues are solved, but as of now, with support having gone down the drain the experience is abysmal.

This app had worked well, however recently I believe it to be changing my prices at random. I uninstalled it and will look for a better app.

Not at all useful if you use discount codes. Customers complain they cant now use the codes. Should however, make an option in this app that you can use discount codes when buying multiple items. Even if one stock item has multiples and others don't, customers are unable to use discount codes which leads to a poor experience. This needs to be fixed by the developers of this app!

CAN'T CROSS PRODUCTS! ONLY CAN USE IN SAME PRODUCTS! my store is niche store and I have a lot of products but they can't support