리뷰 (568)

전체 평점
4.5
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2024년 8월 23일

I have been using this app for 4 years now.

In the past, when AMAI was smaller I was able to get support immediately and speak directly with a developer that was able to solve issues immediately.

However, now I am in the process of transitioning my shop to a new theme and am having a bit of trouble with this app in doing so.

This time around there is a "Customer Support" team that is absolute rubbish. They know nothing about the app or products they are selling, and in typical fashion with bad support they don't even properly read your questions and respond in a meaningful way, but instead will respond with a boilerplate response that is meaningless.

I even specifically asked if I could be put in touch with one of their devs directly but was told no.

We used this app so much that the team at AMAI even contacted me for an interview, and published that interview on their website. It was all positive, but that was before I most recently requested support and got no help at all.

I'm disappointed in the new level of support offered, and if you are building a store that relies a quantity discount app like mine then I would warn you away from using an app with such bad support.

I'm willing to update this review if the issues are solved, but as of now, with support having gone down the drain the experience is abysmal.

Fair Wind Fasteners
미국
앱 사용 기간 거의 4년
답글 Amai개 2024년 9월 17일

Hi, first and foremost we would like to thank you for your support and feedback. We apologize that the resolution took longer than expected as it requires some dev effort to make it run on the new published themes. We had since resolved the issue and we apologize for any inconvenience caused.

2024년 7월 18일에 편집됨

June 2024:
Fantastic customer service, had a problem with the initial setup of the account and I had a customer service agent in touch within 10 minutes.
Problem fixed and site working like a dream! What a great team you have.

New Edit: July 2024
The people behind Amai are incredible. Once again above and beyond with such a fast response time, I would not be using any other discount app again. Keep it up team

The Vapore
영국
앱 사용 기간 8개월
2024년 12월 26일

Buen producto y muy buen soporte, nos han resuelto la duda rápido y satisfactoriamente. Muy contentos con la app hasta la fecha. Seguid así ;-)

Get Siil
스페인
앱 사용 기간 3일
2024년 6월 15일

Ich habe mit Amai Upsell+ die Staffelpreise für meine Produkte angelegt und das völlig kostenfrei. Eine sehr gute und umfangreiche App mit vielen Einstellmöglichkeiten. Man kann einzelne Produkte, Kollektionen, den gesamten Shop einbinden. Auch Mix and Match zwischen versch. Produkten ist möglich. Das Ganze noch mit einer Timing Funktion und einem super Support.

I used Amai Upsell+ to create the graduated prices for my products and it's completely free of charge. A very good and comprehensive app with many setting options. You can integrate individual products, collections and the entire store. Mix and match between different products is also possible. All this with a timing function and great support.

LiLea Education
독일
앱 사용 기간 2일
2024년 6월 15일

Had a few questions during install and received prompt support.

Koala Audio
오스트레일리아
앱 사용 기간 1일
2024년 2월 9일

Very helpful support.

Peak Envelopes
영국
앱 사용 기간 4년 초과
2021년 6월 10일

The app does exactly what i needed it to. And customer service agent are very helpfull when there is a problem

OH!FX EMOTIONS CANADA
캐나다
앱 사용 기간 거의 4년
답글 Amai개 2021년 6월 18일

Thanks ! It's our pleasure to keep clients satisfied.

2022년 3월 9일

Great support when we couldn't get this excellent app to work with our customised theme. Speedy response and quick resolution. Highly recommended.

Roller Barrier
영국
앱 사용 기간 3년 초과
답글 Amai개 2022년 3월 21일

Thank you for the review and your recommendation. We are always ready to assist so don't hesitate to reach out ;)

2021년 2월 24일

App works great for tiered product pricing, super fast and friendly service. They solved my query instantly and were really helpful.

Samurai Active Entertainment Products
영국
앱 사용 기간 3년 초과
답글 Amai개 2021년 3월 1일

Thanks for your feedback, it's highly appreciated :)

2022년 2월 24일

MUCH better options than the built-in Shopify Automatic Discounts (which only allow 1). Definitely worth purchasing and supporting this developer! They fix compatibility issues with Shopify 2.0 or updated themes very quickly!

Bouncyband
미국
앱 사용 기간 3년 초과
답글 Amai개 2022년 2월 24일

Thank you for the kind feedback! Hope you'll keep enjoying the app :)