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Used to the app to do bundle pricing discounts and it worked like a charm. It is very easy to use and intuitive.
Thanks for your feedback, it's really appreciated!
Be aware! This app uses "draft orders" so you'll, probably, lose abandoned carts and the "pixels" won't be triggered correctly. So, think twice if you want to mess up your funnel in order to use it. By the way, you can do the same using native automated discounts from Shopify.
Thanks for your feedback and sorry that you've faced such inconvenience. We tried to contact you via email in order to discuss this case but didn't receive any response yet. Please drop us a line at your convenience.
Hope to hear from you soon!
Great customer service. The app didn't meet my specific needs and customer service didn't hesitate to reverse my charges. I would love to reinstall it again sometime.
Thank you! We are always glad to help so don't hesitate to reach out to us anytime :)
This isn't truly tiered pricing. If you want to setup your pricing based on 0-5, 6-20, 21-50, etc quantity groups it doesn't work. I spoke to 2 different support techs on live chat. One said it would work and the other said it wouldn't work, so they don't even know if it would work.
It also doesn't work with discount codes, so that's strike 2 in my book. This isn't a very useful app. I would give it 0 stars if that was an option, but it isn't.
Yes, the app worked correctly for one product, but it messed up our template code. We disabled and uninstalled it, and it's still messing up the code. Automatic discounts from Shopify wont work properly after this app. I contacted the support a couple days ago, still not hearing from them. I'll update the review once I get news from them.
Thanks for your feedback! We tried to contact you but didn't receive a response yet. Please drop us a line your convenience (contact@spur-i-t.com) in order to discuss the situation. Hope to hear from you soon :)
App worked well and looked better than most. Sadly you have to add products one by one. If you have many products (we have 4,000) this is just not realistic, especially if you have to make multiple discounts. Great app for sellers with just a few products.
Thanks for your review! We understand your frustration about that point and want to add such feature in our next updates to make our customers happy.
Please let us know if you have any questions or issues. We're glad to help you anytime!
installed it and can't even use the first free product at all. scam?! I wanted to try it out before paying 19,99 a month but thats just not right.
Thanks for your feedback. We tried to contact you via email in order to discuss the situation and find a solution but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon!
I do not know if i have approved to the paid version, however if i have, please channel this ASAP, as i did not attend to. I have not used the app at all. If any money have been charged, please refund it righ away. Thanks.
Thanks for reaching out! We've checked your account in our database and there are no charges applied. We wrote you a detailed email regarding this case. Hope to hear from you soon!
Works perfectly with other apps!
Excellent customer service, I switched themes and i needed help and Artyom was straight onto it! 5 stars
Thank you for your review! Our team always glad to help you. If you need any help, don't hesitate to contact us!
June 2024:
Fantastic customer service, had a problem with the initial setup of the account and I had a customer service agent in touch within 10 minutes.
Problem fixed and site working like a dream! What a great team you have.
New Edit: July 2024
The people behind Amai are incredible. Once again above and beyond with such a fast response time, I would not be using any other discount app again. Keep it up team
This software will charge a lot of money. As long as you install it, they will charge you $19.
The pricing of the app, the trial period and the date of charge is clearly stated when you approve the installation.
The pricing of the app is also shown clearly in the app page. We cannot bill you anything if you did not approve of the pricing and the charge in the first place. In addition, once the charges are approved you will receive an acknowledgement email. As we have a trial period (which is stated in the email and confirmation page), you can delete it anytime to avoid any charges.
By FAR the best App i have used for my store in terms of offering quantity discounts. I have used this app for a while, they constantly update and keep it up to date with customer wants/needs. It is very user friendly and very easy to add to your store and offer your customers quantity discounts which has ultimately driven sales for us through our store.
The customer service has been 5*, when i had an problem with the discounts not showing on the product page this was resolved immediately and very professionally.
The best app I have come across for quantity discounts, and good customer service. They were willing to help me with one slight problem I was having.
Thanks alot ! We really appreciate your review :)
The support team are very helpful. I really like the app saves me a lot of money. I recommend the app ! Love it ! They also made some code changing for my store.
Thank you for your kind feedback and recommendation, we hope you will keep enjoying our app.
The Quantity Breaks & Discounts work perfectly. We requested assistance on a small issue which was resolved in record time.
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
NO NOT USE THIS APP! The Support is completely useless and it takes forever to get help or even the correct answer. They simply do not care if you use the app or not. It is not possible to change all the text in the app. So the app will forever be english or 5 more languages. Completely useless. Don't waste your time
Thank you for your feedback. As mention in our email, a majority of the text label could be changed but not 100% of it. To properly translate the frontend portion, it is recommended to use a translation app as our app is compatible with most of the top translation app on Shopify.
We had taken your feedback into account and will try to open up for more text customizations in our app.
We had place all you
service is good
service is good
service is goodservice is good
service is goodservice is goodservice is goodservice is goodservice is goodservice is goodservice is goodservice is goodservice is good
Thank you for your kind words ! Hope you will keep enjoying the app :)
Bait and switch. They lure you in with a certain pricing structure, wait for you to get all set up, then change it up without notifying you, and the app will silently stop working.
Thank you for your feedback. I think there is a misunderstanding on the pricing plans. You are using our legacy plans which means you are on our free tier which is only applicable to FIRST product and if more than one product is selected, the app will prompt you to upgrade to the paid plans and you can disallow the charges if you wish to continue to stay on your free tier.
Please note that bait and switch tactics is not allowed by Shopify and any attempt to do so will result in a delisting of the app.
We hope this clarifies the confusion.
They have amazing customer support,and they solved my problem very fast.Everyone should try this app
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
They have amazing customer support,and they solved my problem very fast.Everyone should try this app.
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
App is very good. does the job good. I had some issues with translation apps, but this apps customer support, especially Charie, made a good job on fixing them fast. :) Thank you!
Thank you! We highly appreciate your feedback :) If you require further assistance, please do not hesitate to contact us again.
The app doesn't work properly and after canceling subscription and deleting app the widgets still appear on my shopify store. I have tried to download the app again so that I can remove the widgets and I only get an error message. I have spent too much time trying to correct this.
Thank you for your feedback. As mentioned in the Uninstall FAQ which could be found at the main page of the app and also our email to you, that this is standard Shopify app behaviour.
This is a well documented issue that had not yet been resolved by Shopify as mentioned here:
https://community.shopify.com/c/shopify-discussions/regarding-removal-of-codes-after-uninstalling-apps/td-p/704445
Hope this clarifies.
The app does not work properly and after canceling subscription and deleting app the widgets still appear on my shopify store. I have tried to download the app again so that I can remove the widgets and I only get an error message. I have spent WAY too much time trying to correct this.
Thank you for your feedback. As mentioned in the Uninstall FAQ which could be found at the main page of the app and also our email to you, that this is standard Shopify app behaviour.
This is a well documented issue that had not yet been resolved by Shopify as mentioned here:
https://community.shopify.com/c/shopify-discussions/regarding-removal-of-codes-after-uninstalling-apps/td-p/704445
Hope this clarifies.
It's a great app for increasing average order value. Easy to set up and customer support is really helpful! I highly recommend it
Thank you for the review and your recommendation. It's been a pleasure to assist you. Please do no hesitate to reach out if you have any further inquiries ;)
The quantity discounts continue to be shown also when I have deleted the app, I do not reccomend it.
Thank you for your feedback. As mentioned in the Uninstall FAQ which could be found at the main page of the app and also our email to you, that this is standard Shopify app behaviour.
In the documentations, it is mentioned that you are required to click on the Uninstall button in-app before you proceed to uninstall at the Shopify admin panel. In addition, we had also removed your codes within 30 minutes after your request. This is a well documented issue that had not yet been resolved by Shopify as mentioned here:
https://community.shopify.com/c/shopify-discussions/regarding-removal-of-codes-after-uninstalling-apps/td-p/704445
Hope this clarifies.
I use this app often to offer quantity breaks on some of my store's items and it helps increase my overall sales. I also like that whenever I need assistance, customer service reps are there to help and have fixed what I couldn't do myself on at least 4 occasions. Thank you!
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
App is still showing somehow even though i deleted it. Terrible experience i dont recommend using it
Thank you for your feedback. We had removed the codes as soon as you had written in and everything is functioning as normal.
As mentioned in our FAQ, this is normal behavior for all Shopify applications, because after you uninstall the application from your store it no longer has the rights to restore all the previous changes it made to the theme.
I like the features and the support is very prompt in entertaining my request. We strongly recommend this app purely on service alone.
Thank you for the review and your recommendation. We are always ready to assist so don't hesitate to reach out ;)
Great app, so far so good. Customer service is also great. Had a few minor issues and the team helped fix the issues very quickly.
Thank you for your kind words !
It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
WARNING! you wont be able to use discount codes in your store at all if you use this app. I emailed customer service and they blamed the issue on shopify.
I contacted shopify support and they confirmed its THIS app causing the issue.
Thank you for the feedback. This is the sequence of the events:
- You contacted us in regards to discount codes.
- We had replied to you that if the products were under discount by the app, it will disable to discount codes.
- You asked us an additional question that if the quantity purchased does not qualify for a discount can the discount code be applied in which in this case, the answer is yes.
- After testing (we had video recorded it as well), we realize that even disabling the codes, the discount code could not be used at your store. We then proceeded to advise you to inquire this to Shopify.
- The answer that Shopify given in which you had provided the screenshot is the same as our first answer that we had provided but you did not provide us with the original question.
- Therefore we had reopen the case with Shopify to seek clarification and is currently pending for their reply.
they allow only 1st product as FREE usage and thereafter chargeable , instead they should have given unlimited products with 30 days trial
Good day to you. Thank you for your recommendations on the pricing plans.
Our third store was in loss. Horrible app, never works, Support takes access to store for days and destroys all the theme. So many abandoned carts and loss of sale
Every time THEY change their code you lose the chart of discounts on the item page. Complained about this 3 times and they just say its our fault because we change the template - using the same template for 2 years. Lost a lot of sales because of this app not functioning properly!
Thank you for your feedback. Please note that republishing different version of the same themes will also requires you to setup the discount table settings. We had enhanced our app to prompt you to do the settings once a Theme is republished.
Due to your feedback we will be enhancing the Event Logs to capture any republish of themes so that merchants have a clearer picture on what happened.
This app is very complicated to set up. It is not simple and straightforward. A lot of my time was wasted on this app. Update:
Before this rate, I contacted you via Shopify Get support option. No response. But after I rated this 1-star, all of the sudden you are fast to respond and a lot of emails.
Update 6 August: The only email we had received from the Get Support feature was regarding billing in which we had replied within 2 hours. We had even checked our spam folders and there was no further emails apart from the email regarding billing.
Hi, thank you for the feedback. We had tried to contact you on several occasions to try to understand your frustrations but had yet to get a response from you. You can contact our support anytime if you require assistance to help setup any of your volume, BOGO or mix and match discounts.
COMPLETELY UNCONFORMED, THEY ARE NOT CLEAR WITH THEIR PRICES I WAS TESTING IT WITH A SINGLE PRODUCT BECAUSE THEY SAY IT IS FREE BUT, THEY ENDED UP CHARGING FOR ITS USE YOU NEED TO BE CLEAR DECEIVING CUSTOMERS IS NOT A GOOD STRATEGY!!!!!
Update 26 July 2021 - No billing was done when merchant reinstalled the app on 17 July. The billing was for June cycle. Refund had been made for that cycle. Please note that our charges had been documented in our App page stating that the Free tier is for one product.
Hi, we had checked your billing history and the statement was untrue as there was no billing at all from our side for your latest reinstallation on 16 July 2021. I had sent you a screenshot of your billing history to your email already. Please advise us which month had the billing occurred so we can process the refund.
Please note that before we begin charging, the app will prompt you to agree before we start charging.
I used this app to help me make kits of the same product. It worked for what I wanted to do. Extremely good customer service
Thanks! It's our pleasure to keep clients satisfied. Good luck to your business :)
Some of the best/fastest customer support I have ever received. Great usability, easy to manage and clear directions through setup.
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
How should I delete the APP completely? The corresponding discount cannot be applied at the checkout. I need to delete the contents of the clean APP completely
Hi, please be informed that when you delete an app from Shopify via the Apps section, it will not remove the codes automatically. This is a standard Shopify behavior and is well documented on their message boards. The codes had been removed by our developers immediately after receiving the collaborator account.
This APP used to be great and everything worked out fine.However, the location of the recent display is problematic, and the setting page is to blank,I can't set anything. Please contact for help. dahemakj@gmail.com
Good day, we had emailed you on 1st July 2021 to your email. We had also sent you a collaborator request to look into your issue. Kindly reply to our email and the collaborator access for us to look into your issue.
Update 7 July 2021 - Issue resolved.
After deleting, there's still remaining codes in your site (the amai files) , you need to delete manually. quite annoying
Thanks for your feedback and sorry for any inconvenienced caused. This is the typical behaviour of Shopify Apps as Shopify does not allow apps to remove any code once you remove the app.
We are currently working on an improved uninstallation process to guide the merchants better on the process.
Great support to fix a minor issue we had, highly recommend. ......................................
Thank you for the review and recommendation. We are always ready to assist so don't hesitate to reach out ;)
The app works as intended but what stands out is customer support when things go wrong. Well done for committing to your customers guys!
Thanks! It's our pleasure to keep clients satisfied.
Had problems and customer service helped solved the problem. Would like it provider is more clear about charges and when they start to implement them to avoid problems. I recommend start charging shops when they make sales with the app. Instead of while they are still setting up. Would make much more sense. Thanks for resolving my problem anyways.
Thank you! We highly appreciate your feedback :)
Rubbish~! Will continue to be charged after uninstalling~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
UPDATE: We had clarified with Shopify and there was no charges made after 3 May 2021 after you had uninstall.
Thank you for your feedback. The statement is untrue. We had checked with Shopify billing records and it shows that you were billed in 18 April 2021 12:05am (UTC). You had uninstalled at 3 May 2021 and there was no billing after. We will provide you with the information from Shopify.
I just installed this app and selected only 1 item, infact we are doing marketing for just one item only, after setting tiered price and when i clicked on Active, it has selected randomly one more product, so unethically this app opted me for paid plan which is around $19.90 something, i have uninstalled this app, and will report to shopify as well, this is completely unethical, i tried to report this issue on Live chat, but chat is on Bot, unable to connect to any real person, i will not pay a single penny, reply me with solution
Thank you for your feedback. We had replied you via email 6 minutes after receiving the ticket in which you had responded 3 minutes later. We will write open a request for refund with Shopify. As you had not been billed, this charge will be reverse instead.
UPDATE: After checking, you was not billed at all for this. Nevertheless we had written to Shopify to inform them to reverse any charges should they receive it.
Kindly send us a video or a screenshot on the said issue which our app will randomly turn on another product. Thank you.
does not work what so ever when a customer selects an express checkout method the discount doesnt get applied resulting in tons of lost sales
Thank you for the feedback. Unfortunately, Shopify Draft Order API and Checkout API does not work with Express Checkouts. Other Shopify Apps have the same limitation due to this. I had sent you an email providing you more details such as Shopify documentations as well as screenshots on how express checkout behaves in other apps as well. Hope this clarifies your doubt.
Since Amai replaced Spur-IT as owners of this app, I have lost so much revneue. Discounts don't appear in the cart but all over the product page. App settings aren't able to correct this issue. Email support has been very unresponsive, unlike the previous live chat that solved anything technical in minutes. It's a shame to change my best review to the worst.
Thank you! Feel free to contact us in case of any difficulties :)
Functionality has dropped significantly since being owned by amai. At first the widget doesn't work, and now it is not working at all. Avoid at all costs
Thanks for your feedback. We've contacted you in order to discuss this situation and help :)
Until the app has been sold to amai Quantity Breaks & Discounts worked properly. Since amai is taking care multiple times tier prices have not been displayed on product pages. Furthermore tier prices are not applied to cart so many customers do not place there orders. The amai support does not react to e-mails sent and has not been able to solve our issue for 2-3 days. We can not recommend this app anymore and we are now looking for an alternative.
this app was great when it was ran by spur-it. Recently sold to amai and the support has been terrible. I've raised mutiple tickets and they have taken days to get back to me...I am losing thousands of dollars in revenue everyday because of the lack of support
Thank you for leaving a feedback. We apologize for any inconvenience caused as our dev requires time to understand your themes. The issue had since been resolved and please do not hesitate to contact us again.
Their free trial app is only for the basic plan, I was charged for trying their unlimited plan. should allow customer to try on other plan.
Thank you for your review. As stated on our pricing page, our free tier is only for one products. We had since refunded the charges to you as you might had activated the unlimited pricing plans without understanding our pricing structure.
I only installed the application for a few hours to test it but it did not work for me, then I uninstalled it but an email tells me that they are charging
Hi, thank you for your review. Our free tier is available for the first product only. If you had tested the app while selecting more than one product, the app will charge you.
We had reverted the charges and had notify Shopify on this.
i downloaded Quantity Breaks & Discounts and i wanted to delete it because it changed al my prices of my products. Now all my products are at 20 euros and i can not change it anymore.. please help
Thank you for your review. We had contacted you via email yesterday to assist on this issue. Kindly revert to us to that our dev team can assist with this issue. Thanks.
NO support service available. The worst service ever seen.
The app is not working for 38 hours and nobody help me or give me at least some support
Good day to you. Thank you for your review. As mentioned in our email, the issue had been resolved. Do drop us an email should you have any further issues on the app. We apologize for the wait.
The app works great, excellent customer support ! I completly recommand if you want to drastically increase your AOV !
Thank you for the review and your recommendation. Good luck to your business :)
I have several stores and I've used this app every time. It works great and when I needed help the customer support was always great. Thanks
You are welcome ! Thank you for choosing us :)
Me encanta, ademas un servicio super rapido, esta gente son muy buenos trabajando, 5 estrellas merecidas.
Thank you for the kind words as well as choosing us!
It certainly encourages us to do better.
App works nicely, and great customer support. Very easy to use and to install. can finish a setup within 5 minutes.
Thank you for the kind words as well as choosing us! Hope you'll keep enjoying the app :)