Omtaler (571)
Raffiner
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Etter vurdering
I had a problem with the widget, reached out to support and got an almost instant reply and within 10 minutes I was good to go
Thanks for your review :)
We are just happy to be useful! Please feel free to contact us in case of any issues :)
Very helpful support : reactive and profesional, all that shopify users are looking for ! :) go ahed and download this app
We are just happy to be useful! Thanks for choosing us!
The app was really customizable and easy to use. I would refer this app to anyone who wanted to add a quantity discount to their product
The support response is too slow and completely ineffective, it's all up to you to research the settings app
Thank you for your review and feedback, Upon checking our support logs, we find it that it is unfair that you mentioned our response was slow as all emails are replied to less than an hour and chat conversations were replied to at some points within 2 minutes. Here are the chain of events (time stated are +8GMT Singapore, Shanghai time):
First email conversation chain (email was sent via Shopify Support email) was sent 26 May 2022 09:49
We replied the email at 26 May 2022 10:36
Because we did not receive a reply, we send a reminder on 27 May 2022 17:04
You sent a second email chain on the same day one hour later (also sent via Shopify Support email) on the same day on 26 May 2022 11:12
We replied to this email chain on 26 May 2022 11:28
Having receiving no replies, we send a first reminder for this email at 27 May 2022 09:18
We sent a second reminder at 28 May 2022 17:04
Both the first email and second email chains (both asking similar question) are closed on 28 May 2022 as due to a lack of response.
For the third conversation chain, you send in via chat at 6 June 2022 09:22
and was replied within in 38 minutes at 10:00.
Fortunately, this time you responded to the chat 15 minutes later at 6 June 2022 10:15 which we replied at 10:17 on the same day which we mentioned that the issue will be escalated to our dev team for further resolution.
14 hours later at 7 June 2022 00:04 we send you respond both via chat and email that the issue had been resolved.
We did not receive a respond from you so we send you a reminder on 8 June 2022 9:34. You did not responded back but the conversation was marked as "Seen".
We hope this clarifies. We will send you screenshots of our chatlogs as proof.
The App works well when it works but the functionality breaks every two months and I need to contact them to fix. I will give them one more chance to address and if it breaks again be moving on.
Great customer service and great app, seems to work very well. I had an issue with my ajax cart which was resolved very quickly by their customer service team
Thank you! We are always happy to help so don't hesitate to reach out!
Needed help setting it up although its quite simple was helped quickly and efficiently great support yet to use the app as just installed but i know these apps are worth it for the revenue they generate
Thank you! Feel free to contact us anytime in case of any difficulties, we are always ready to assist!
Customer service is the best! I've dealt with many apps, but none of them are as good as this one. Would recommend!
Thanks for such kind words :)
I have been looking for several applications to make a tiered discount, this includes an AMAZING helper to adjust the prices in the cart. Highly recommended!
We are most grateful that you took time out of your busy schedule to leave us a review.
Please feel free to get back to us if you need any assistance. We are here to help you any time.
Was easy to setup. It only applied to my shop page and not my home page as well that had the product. I'm sure I could figure it out but would have been nice to be shown it upfront :)
Thank you for your review!
The app works on products pages only by default, but we could find a solution for you. Please contact us via live chat within the app, so we could assist you