Recenzje (568)

Ogólna ocena
4,5
Liczba recenzji z daną oceną
  • 82% ocen to oceny z 5 gwiazdkami
  • 6% ocen to oceny z 4 gwiazdkami
  • 2% ocen to oceny z 3 gwiazdkami
  • 2% ocen to oceny z 2 gwiazdkami
  • 8% ocen to oceny z 1 gwiazdkami
5 styczeń 2018

Far too many customers were complaining that the discount was being applied until the very last stage of checkout when it would disappear. Support was unable to assist us so, unfortunately, we had to go with a different discounting app.

Patientbridge
Stany Zjednoczone
4 miesiące korzystania z aplikacji
Edytowano 19 kwiecień 2021

Since Amai replaced Spur-IT as owners of this app, I have lost so much revneue. Discounts don't appear in the cart but all over the product page. App settings aren't able to correct this issue. Email support has been very unresponsive, unlike the previous live chat that solved anything technical in minutes. It's a shame to change my best review to the worst.

Glowy Charm
Malezja
2 miesiące korzystania z aplikacji
Amai odpowiedział(a) 1 marzec 2021

Thank you! Feel free to contact us in case of any difficulties :)

7 sierpień 2020

Billing issue with the app - not acceptable solution

We never used app but got billed $19.95 bc we have 2 products in our product list. We complained (and I am sure they can see we did not use app in their back-end system) but still had to pay that $19.95.

I have removed app now and you can bet I will not use this app once I am ready for stacked discount.

Hygiene Hero
Stany Zjednoczone
3 miesiące korzystania z aplikacji
Amai odpowiedział(a) 12 sierpień 2020

Thanks for your feedback and sorr ythat you've faced such confusion. We have already requested a charge reversal from Shopify in order to avoid any accidental charges. By the way, the reason of this charge is that you've enabled the app for 2 products while the free plan allows to use the app for one product only. We also tried to contact you via email but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon!

Edytowano 5 sierpień 2021

This app is very complicated to set up. It is not simple and straightforward. A lot of my time was wasted on this app. Update:
Before this rate, I contacted you via Shopify Get support option. No response. But after I rated this 1-star, all of the sudden you are fast to respond and a lot of emails.

Ropedt.com
Filipiny
29 dni korzystania z aplikacji
Amai odpowiedział(a) 3 sierpień 2021

Update 6 August: The only email we had received from the Get Support feature was regarding billing in which we had replied within 2 hours. We had even checked our spam folders and there was no further emails apart from the email regarding billing.

Hi, thank you for the feedback. We had tried to contact you on several occasions to try to understand your frustrations but had yet to get a response from you. You can contact our support anytime if you require assistance to help setup any of your volume, BOGO or mix and match discounts.

18 wrzesień 2021

Our third store was in loss. Horrible app, never works, Support takes access to store for days and destroys all the theme. So many abandoned carts and loss of sale

Green Wealth
Zjednoczone Emiraty Arabskie
25 dni korzystania z aplikacji
19 grudzień 2023

This software will charge a lot of money. As long as you install it, they will charge you $19.

TitaMall
Stany Zjednoczone
20 dni korzystania z aplikacji
Amai odpowiedział(a) 21 grudzień 2023

The pricing of the app, the trial period and the date of charge is clearly stated when you approve the installation.

The pricing of the app is also shown clearly in the app page. We cannot bill you anything if you did not approve of the pricing and the charge in the first place. In addition, once the charges are approved you will receive an acknowledgement email. As we have a trial period (which is stated in the email and confirmation page), you can delete it anytime to avoid any charges.

10 październik 2020

I do not recommend, this software is not worth the price. This design is too outdated. And it’s not easy to use. At first I said it’s free, and then I responded directly to $19.9. Too bad.

Fourstart
Chiny
28 dni korzystania z aplikacji
Amai odpowiedział(a) 15 październik 2020

Thanks for your feedback! We tried to contact you via email in order to discuss it but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon :)

19 lipiec 2021

COMPLETELY UNCONFORMED, THEY ARE NOT CLEAR WITH THEIR PRICES I WAS TESTING IT WITH A SINGLE PRODUCT BECAUSE THEY SAY IT IS FREE BUT, THEY ENDED UP CHARGING FOR ITS USE YOU NEED TO BE CLEAR DECEIVING CUSTOMERS IS NOT A GOOD STRATEGY!!!!!

Power Sex
Kolumbia
17 dni korzystania z aplikacji
Amai odpowiedział(a) 20 lipiec 2021

Update 26 July 2021 - No billing was done when merchant reinstalled the app on 17 July. The billing was for June cycle. Refund had been made for that cycle. Please note that our charges had been documented in our App page stating that the Free tier is for one product.

Hi, we had checked your billing history and the statement was untrue as there was no billing at all from our side for your latest reinstallation on 16 July 2021. I had sent you a screenshot of your billing history to your email already. Please advise us which month had the billing occurred so we can process the refund.

Please note that before we begin charging, the app will prompt you to agree before we start charging.

17 maj 2021

Rubbish~! Will continue to be charged after uninstalling~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

MIZNN
Chiny
16 dni korzystania z aplikacji
Amai odpowiedział(a) 17 maj 2021

UPDATE: We had clarified with Shopify and there was no charges made after 3 May 2021 after you had uninstall.

Thank you for your feedback. The statement is untrue. We had checked with Shopify billing records and it shows that you were billed in 18 April 2021 12:05am (UTC). You had uninstalled at 3 May 2021 and there was no billing after. We will provide you with the information from Shopify.

25 wrzesień 2021

WARNING! you wont be able to use discount codes in your store at all if you use this app. I emailed customer service and they blamed the issue on shopify.
I contacted shopify support and they confirmed its THIS app causing the issue.

ProHorse
Australia
12 dni korzystania z aplikacji
Amai odpowiedział(a) 29 wrzesień 2021

Thank you for the feedback. This is the sequence of the events:
- You contacted us in regards to discount codes.
- We had replied to you that if the products were under discount by the app, it will disable to discount codes.
- You asked us an additional question that if the quantity purchased does not qualify for a discount can the discount code be applied in which in this case, the answer is yes.
- After testing (we had video recorded it as well), we realize that even disabling the codes, the discount code could not be used at your store. We then proceeded to advise you to inquire this to Shopify.
- The answer that Shopify given in which you had provided the screenshot is the same as our first answer that we had provided but you did not provide us with the original question.
- Therefore we had reopen the case with Shopify to seek clarification and is currently pending for their reply.