评论 (568)

整体评分
4.5
每个评分等级的数量
  • 82% 的评分是 5 星
  • 6% 的评分是 4 星
  • 2% 的评分是 3 星
  • 2% 的评分是 2 星
  • 8% 的评分是 1 星
2024年8月23日

I have been using this app for 4 years now.

In the past, when AMAI was smaller I was able to get support immediately and speak directly with a developer that was able to solve issues immediately.

However, now I am in the process of transitioning my shop to a new theme and am having a bit of trouble with this app in doing so.

This time around there is a "Customer Support" team that is absolute rubbish. They know nothing about the app or products they are selling, and in typical fashion with bad support they don't even properly read your questions and respond in a meaningful way, but instead will respond with a boilerplate response that is meaningless.

I even specifically asked if I could be put in touch with one of their devs directly but was told no.

We used this app so much that the team at AMAI even contacted me for an interview, and published that interview on their website. It was all positive, but that was before I most recently requested support and got no help at all.

I'm disappointed in the new level of support offered, and if you are building a store that relies a quantity discount app like mine then I would warn you away from using an app with such bad support.

I'm willing to update this review if the issues are solved, but as of now, with support having gone down the drain the experience is abysmal.

Fair Wind Fasteners
美国
接近4年 人在使用应用
Amai已回复 2024年9月17日

Hi, first and foremost we would like to thank you for your support and feedback. We apologize that the resolution took longer than expected as it requires some dev effort to make it run on the new published themes. We had since resolved the issue and we apologize for any inconvenience caused.

2024年12月26日

Buen producto y muy buen soporte, nos han resuelto la duda rápido y satisfactoriamente. Muy contentos con la app hasta la fecha. Seguid así ;-)

Get Siil
西班牙
3天 人在使用应用
编辑时间:2024年7月18日

June 2024:
Fantastic customer service, had a problem with the initial setup of the account and I had a customer service agent in touch within 10 minutes.
Problem fixed and site working like a dream! What a great team you have.

New Edit: July 2024
The people behind Amai are incredible. Once again above and beyond with such a fast response time, I would not be using any other discount app again. Keep it up team

The Vapore
英国
17天 人在使用应用
2024年6月15日

Ich habe mit Amai Upsell+ die Staffelpreise für meine Produkte angelegt und das völlig kostenfrei. Eine sehr gute und umfangreiche App mit vielen Einstellmöglichkeiten. Man kann einzelne Produkte, Kollektionen, den gesamten Shop einbinden. Auch Mix and Match zwischen versch. Produkten ist möglich. Das Ganze noch mit einer Timing Funktion und einem super Support.

I used Amai Upsell+ to create the graduated prices for my products and it's completely free of charge. A very good and comprehensive app with many setting options. You can integrate individual products, collections and the entire store. Mix and match between different products is also possible. All this with a timing function and great support.

LiLea Education
德国
2天 人在使用应用
2024年6月15日

Had a few questions during install and received prompt support.

Koala Audio
澳大利亚
1天 人在使用应用
2017年9月28日

The App has worked great for us. And the customer support has been 5-star!

Backlightcompany
美国
大约6年 人在使用应用
编辑时间:2022年11月9日

I've found the guys at SpurIT to be faultless in their customer service. I had an issue. Their response was immediate. The problem was resolved in a couple of days. Special thanks to Alex who went through the problem with me very carefully and patiently. Definitely five stars! ***UPDATE April 2021*** Again, they got back to me immediately and solved the issue I had immediately. Thanks Jasper!
****UPDATE November 2022 Jasper again quickly solved an issue. Their service is still second to none. 10/10.

ITM Components
英国
接近6年 人在使用应用
Amai已回复 2020年2月19日

You are welcome! Our Support Team is always ready to assist and we are happy to be useful :)

编辑时间:2020年3月19日

Decent, but buggy. Support is usually good, but every once in a while you get someone that can't solve, what should be a simple, issue.

Testcountrystore
美国
5年多 人在使用应用
编辑时间:2020年3月4日

Great app that gets the job done! We have been using this app for quite awhile now and haven't had any issues. Easy to use too.

Shopsockprints
美国
大约5年 人在使用应用
2024年2月9日

Very helpful support.

Peak Envelopes
英国
4年多 人在使用应用