Until the app has been sold to amai Quantity Breaks & Discounts worked properly. Since amai is taking care multiple times tier prices have not been displayed on product pages. Furthermore tier prices are not applied to cart so many customers do not place there orders. The amai support does not react to e-mails sent and has not been able to solve our issue for 2-3 days. We can not recommend this app anymore and we are now looking for an alternative.
this app was great when it was ran by spur-it. Recently sold to amai and the support has been terrible. I've raised mutiple tickets and they have taken days to get back to me...I am losing thousands of dollars in revenue everyday because of the lack of support
Thank you for leaving a feedback. We apologize for any inconvenience caused as our dev requires time to understand your themes. The issue had since been resolved and please do not hesitate to contact us again.
Their free trial app is only for the basic plan, I was charged for trying their unlimited plan. should allow customer to try on other plan.
Thank you for your review. As stated on our pricing page, our free tier is only for one products. We had since refunded the charges to you as you might had activated the unlimited pricing plans without understanding our pricing structure.
I only installed the application for a few hours to test it but it did not work for me, then I uninstalled it but an email tells me that they are charging
Hi, thank you for your review. Our free tier is available for the first product only. If you had tested the app while selecting more than one product, the app will charge you.
We had reverted the charges and had notify Shopify on this.
i downloaded Quantity Breaks & Discounts and i wanted to delete it because it changed al my prices of my products. Now all my products are at 20 euros and i can not change it anymore.. please help
Thank you for your review. We had contacted you via email yesterday to assist on this issue. Kindly revert to us to that our dev team can assist with this issue. Thanks.
Broke the cart. Customers unable to add to cart. Supposed to have live chat support but has been unavailable for the past hour
Thank you for leaving a review. We apologize for the experience. Some time was needed to investigate the root cause of this issue.
NO support service available. The worst service ever seen.
The app is not working for 38 hours and nobody help me or give me at least some support
Good day to you. Thank you for your review. As mentioned in our email, the issue had been resolved. Do drop us an email should you have any further issues on the app. We apologize for the wait.
Terrible Support. I took the annual priority package hoping that I will get "Up to 3 h/month of customizations". - We wanted to flag the products which are on sale, this feature is currently unavaible and the support person was not even intersted in helping us out. All he kept saying that the "Feature is not available and nothing can be done" and with the conversations I don't think these guys even care about their customers.
Since Amai replaced Spur-IT as owners of this app, I have lost so much revneue. Discounts don't appear in the cart but all over the product page. App settings aren't able to correct this issue. Email support has been very unresponsive, unlike the previous live chat that solved anything technical in minutes. It's a shame to change my best review to the worst.
Thank you! Feel free to contact us in case of any difficulties :)
I do not know if i have approved to the paid version, however if i have, please channel this ASAP, as i did not attend to. I have not used the app at all. If any money have been charged, please refund it righ away. Thanks.
Thanks for reaching out! We've checked your account in our database and there are no charges applied. We wrote you a detailed email regarding this case. Hope to hear from you soon!