Prime Bundles

Hi, there seems to be some miscommunication. You have used the free trial once and when using the app a second time, Shopify automatically billed you. We have sent you multiple emails to try and clarify the situation and to address any concerns you may have. If you have not received these messages, please check your spam folder or your invoice. We apologize for any frustration and confusion this may have caused.

Hi, we are sorry to hear that there was some confusion during the setup. There is an option in the settings that allows you to hide or show the variant choices. It is set to be on by default because a majority of users prefer this option and we want to make the setup as quick and straightforward as possible. Thank you for your feedback and we apologize for any inconvenience.

Hi, this is surprising. From our emails, it seems like we had addressed all your concerns and we also provided instructions on how to cancel the free trial. Could you let us know what went wrong. Please respond to our email, we would love to resolve this.

Hi, we're sorry you're feeling this way. We responded to your support email shortly after receiving it. Could you check your spam folder? If you'd like to try out Prime Bundles again, we'd love to assist you in getting set up.

Hi, we're sorry to hear the app was not working as you would like. We have emailed you and would love to work with you to resolve any issues you were having.

Hey! It seems like there may have been a mix-up as Andrew is not part of the development team but he is the face & founder of the app. Checking now, we were able to make contact with you explaining that our app was not compatible with your current theme. I also see here that your store no longer has our app installed, which is totally understandable. We are currently working on becoming compatible with more themes and if you were to ever try us out again, we’d be happy to help!

I'm sorry to hear that you had a disappointing experience with our app. We understand your frustration, and we truly value your feedback. Integrating with others apps like PageFly can sometimes be a complex process, and we continuously strive to improve our compatibility. We have implemented a quick fix that should make our apps compatible while we reach out to them. We hope you will consider giving our app another try in the future. Thank you for understanding.

Hey, we’re sorry to hear that Prime Bundles was not functioning for your store! We’ve gone ahead and reached out to see if we could resolve the issue, as we recently upgraded our app to be compatible with many themes. If you’d like to give us a second chance, we’ll be happy to help!

We’re so sorry to hear that our app was a frustrating experience, that’s not what we intended to do. We can see how our app not working can be a frustrating experience, so we’ve tried to reach out to you so we can get it working. Hopefully you’d give us a second chance to make things right!