The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Update: They have reached out and removed the code. Be aware of apps like these. Messed up the site, even when uninstalled, leave code behind The worst thing is when asked for the code snippet need to be removed, they ask for access but doesn't tell the code!
While our team feels extremely disappointed with the review, I will try and address the issues raised here.
1. Our app is compatible with 100% of all themes. Its been used by 1000s of merchants including Plus customers. In certain themes, the code needs to be installed differently. We offer a 100% free forever customization service to ensure the badges look perfect and the site loads blazing fast.
2. The un-installation guide is clearly mentioned in our documentation. If the merchants are unable to do it then we offer support to remove the code. However, we need theme access to be able to remove this 1-line of code.
We explained the situation to the folks at www.brishni.com and also removed the code and provided information on it. After many days we are yet to receive a response from them.
We are a team completely focused on providing the best badges solution at a reasonable price for Shopify merchants. This review is completely out of line with the kind of experience we provide.