Primy: Forms with File Upload

I rarely leave reviews, but this app honestly exceeded my expectations.

I was looking for a form builder capable of handling more advanced and personalized customer flows, and this app turned out to be EXACTLY what I needed. I was able to create fully bilingual forms with conditional fields that appear based on my customers’ answers, which is incredibly useful for my business.

The flexibility is impressive. I can create forms for specific pages/triggers and choose whether they appear as inline forms, pop-ups, or floating forms depending on the situation. This has allowed me to better organize and target customer requests, which will also help me build smarter AI automated replies and improve my customer service workflow.

What impressed me even more was the customer support. Their live chat support is genuinely excellent — fast responses, useful answers, and real help from people who actually understand the product. Special thanks to Mike!

Considering everything this app can do, the pricing is honestly very reasonable if you need more features like I did. It feels like a premium tool without the premium price tag.

Highly recommended.

I tested several form builder apps before choosing this one, and it completely exceeded my expectations. Not only is the monthly pricing very reasonable, but the level of customization available is outstanding.

Our website required multiple form types, each routing submissions to different email recipients, and this app handled those needs seamlessly. The flexibility in form design and functionality made implementation incredibly easy.

What truly sets this app apart, however, is the support team. Their response times are incredibly fast, and they went above and beyond to help with custom CSS, custom class names, and troubleshooting to ensure our forms were functioning perfectly on the site.

Excellent product, excellent support, and excellent value. Highly recommended — 12/10.

Die App ist wirklich top.

Ein besonderer Dank geht an den Support. Wir hatten am Anfang ein paar technische Schwierigkeiten und haben daraufhin den Support kontaktiert. Uns wurde super schnell geantwortet, das Problem wurde gefunden und direkt ein Update eingespielt. Jetzt läuft alles einwandfrei.

Ich denke, nicht nur die Funktionen einer App machen viel aus, sondern auch, wie bei Problemen reagiert wird. Hier würde ich ganz klar sogar 10 Sterne vergeben. Denn genau dann, wenn mal ein Problem auftritt, bringt einem die beste App nichts, wenn der Support nicht erreichbar ist oder nicht hilft.

An dieser Stelle ein großes Lob an das Team. Ich kann die App nur weiterempfehlen.

Fast service, looks great, easy to use. For more advanced changes you need to know some CSS coding, but you could also ask customer service and they will help you. Good product so far. April 2026

Warning for Shopify store owners

My experience with Primy AI has been extremely disappointing.

I spent over 30 minutes building a form, only to have my account flagged and my form restricted. When I contacted support, I was asked questions about who my customers are and who I'm communicating with. I've used Shopify form builders for years and have never been asked for this kind of information.

The whole situation felt invasive and unnecessary for a simple form-building app. I couldn't find any clear explanation upfront about why this information was needed or why my account was flagged.

Maybe there's a legitimate reason for their review process, but the lack of transparency left me with serious concerns about privacy and how customer information is handled.

Based on my experience, I won't be using this app again and would recommend other Shopify users do their research before installing it.

1/5

This app is awesome! The features are great and easy to use, plus the support team is always there to help. Furthermore, I discussed their roadmap, and what they will be releasing soon will set them far apart from the other form apps available on Shopify. (I've tried them all.) A+ from a happy customer. Keep up the good work!

This App works great , and the Support Team is even better! I had an issue and they got it fixed within the hour . 10/10 worth every penny . Thanks again !!

App is great. Also, they have excellent service. No matter if you are doing the free service or paying monthly, they are there to help.

I have just installed the app and everything works fine, the forms is quite nice you can edit like you want, add AI or do everything from scratch. The service is amazing, i needed help and Mike fixed the issue for me in fast as a shark. Really glad for the team behind it and everything is amazing. Great app and the team behind it too is stunning great. Thanks a lot, really recommend this app for all who wants great forms and so on. Thumbs up guys.

Very scammy and misleading marketing. They show "Free" instead of "Free plan available"on the app store and then charge for simple things like allowing form entries be submitted to shopify customer.

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