Printaura

Their selection is great which makes for their shop to have great potential compared to other stores (i.e. colors, pocket tees). However, their website is really slow, hard to navigate, hard to use, and there's too many variables we have to fix and create on our own in terms of my images. Printful has been much much easier to navigate and I'd rather have good quality and easy to use companies.

For example, I was so excited that they have pocket tees but you have to create your own mock up images using other softwares so it was quite disappointing. You can't visualize what the shirt will look like on print aura. I called customer service regarding this but they just gave me the run around and basically said they can't do anything about making the process easier for me.

Might be something to consider, Print Aura, because the potential for making it a great company is there but your website is way too hard to navigate with too much extra work for business owners. Glad I tested it out before I put it up in my shop!

Very frustrating. Very disappointing. Very unprofessional. I could go on. This is the worse experience I've ever had with an app on shopify. How do you offer a complicated product (sure it's easy to install, but then you have to set up your business on their website to sync with your shopify store, and it's complicated and time consuming) and NOT offer the ability to talk with someone?
I feel so cheated, I put the time in to read everything on their website, I watched all the videos, and STILL I had questions when I started to go through the process; like I said, it's complicated and all that information sometimes doesn't make sense when unexpected things happen, and you simply NEED to be able to talk with someone. That's why I feel cheated, I did my homework, did the research and when I needed someone to assist me to get over the hump, and they failed me each and EVERY time. EVERY time I called this company I got a voice mail telling me someone would call me back if I left a message. How do you go through a complicated set up process and have to send them an email, write them a message or leave them a voice mail and then wait for them to reply in half a day to a full day later? Then when you get the reply, if they misinterpreted what you were saying in your message, you have to wait another half to full day for someone to get back to you. Completely frustrating. Completely disappointing. Completely unprofessional. Seriously, a complete waste of time!

Installed....uninstalled. That's how far I got. Just poor web/ux design. I didn't bother fumbling around it.

THEY WILL STEAL YOUR MONEY
We got $2000 stolen by Printaura. We're dealing with it for about the month and Printaura refuses to refund them back.

The worst of all is that they just charged us for $2000 in 2 transactions without any shame. Without any orders coming in.

And after you contact them they basically say to you "yeah, we will refund them back once you win the case on PayPal against us".

THIEVES!

That's all they are.

Each and every one of them!

Their customer service is by far the worst the world has ever seen and will not help you with anything. But I guess they were not meant to be helpful.

If you want to have your money stolen just like we did, go ahead and install their app.

If you do want to help yourself out stay away.

Staying away from this company is all it takes.