Print Melon ‑ Print on Demand , 111 Rezensionen
Anpassen
-
Nach Bewertung
So much better than some of the other POD apps that I have used. Definitely have good reviews for a reason! They get my packages out on time and have a lot of different stuff! They even can engrave custom knives! It is very cool stuff!
UPDATE: Nothing but 5 stars! There were a few growing pains, but nothing we couldn't figure out. The ownership has reached out multiple times to make sure I'm on the right path. If you're a small business looking to partner with a caring company, I strongly suggest!!
Posted 10/13/2020: Excellent quality and turn around time, but I'm REALLY struggling with Print Melon's Customer Service at the moment. Customer service is available via email only. In my interactions, I find I am having to repeat questions and statements via email frequently. This tells me my emails are not being read in full. I am, also, in one frustrating back and forth right now regarding my accounting/charges, and cannot get a time scheduled to speak with someone live. Specific issues: -Test orders without valid payment being processed, despite email confirmation that they would NOT be processed. -International shipping charges applied despite items being shipped within the state of CA. -Lack of invoicing or documentation.
-Credits issued in amounts that do not match past charges creating a mess to rectify. I hope to change this review to a 5 out 5 and partner closely with Print Melon once these issues are addressed. I will update this review accordingly. Fingers crossed!
Hello,
Thanks for your review, we have responded all of your requests within same day, matter of fact in couple hours. As one of the orders being charged for international shipping, you input a different country than US, we sent you screen shots of it. If you enter any other country than US, system will automatically charge you an international shipping, and there is nothing much we can do about it. You will need to make it sure that you always put US, United States for the country. Yet, we did also fix that address issue for you and refunded you the difference. As long as you put US, or United States you will not be charged any international shipping.
You had Payment Error orders, our system will automatically try to charge you unless those orders are cancelled. If you don't want them to be processed, please always cancel the orders. We printed 10 shirts, and shipped them, you have told us that those orders should have been never shipped. We issued you a refund for all of the shirts, the orders were still shipped.
You can find your order details and charges in your Print Melon Account. If you click details, you will see the detailed charges. You can always ask us as well, but invoice is always there, please click on " Details" button.
You wanted us to give you a call today, and we responded letting you know that our day is full scheduled with phone calls. You have to schedule a phone appointment, and our staff will give you a call.
Each email you sent was responded and none of them were the same response. You were asking details for the same order numbers couple times, and we responded the same details of those orders.
We are very sorry to disappoint you, these above issues can easily be fixed by using the correct country code ( US or United States) and cancelling the orders that are not meant to be shipped. Regardless, we took care of them for you same day, issued your refunds while still processing them, and explained the issues with screen shots.
I love the app. The garment I test ordered was really great quality. I wish there was an option to "see" how big my design is 12inx14in etc. Using the dragging button, my shirts end up with various size prints. Thanks!
Thanks for your review. We are very lucky to be your fulfillment partner.
Amazing customer service with an incredible response time! Really easy to work with and the tie-dye products are absolutely STUNNING! Will continue to work with Print Melon for many years to come!
Thanks for your reviews. Its our pleasure to be your print on demand partner.
Ive been using Print Melon since they first launched and I gotta say i'm quite impressed! Extremely user friendly platform and they offer an wide variety of customizable clothing. I've already sold some of my own designed t shirts and they always fulfill my orders on a timely matter. I definitely recommend this app for anyone who is starting their dropship t shirt business.
100 percent working. There are a lot of design that you can choose as well as you can upload your own design.
So many customizable products at great prices!! Staff is easy to work with and products ship fast. Very Happy!
I want to like this app as the products are a bit different to what's available from most POD suppliers. The problem is international shipping costs start at $15 to ship a t-shirt. All other products on our store (from other suppliers) we can sell everywhere - we couldn't do that with these at this price so have had to remove the app. If they sort out better shipping arrangements, it would be worth a look.
Thanks for your review, we are always on the look for new trends and new type of POD products.
We do like to work direct with shipping carriers instead of using 3rd party shipping companies. 3rd party companies do give better rate for International shipping but then the products either get lost or being delivered too late. Our goal is to make your buyer satisfied with your final product, if he/she is satisfied, he will more likely be back and purchase more of your products. On the other hand, if his order is lost in transit or being delivered a month later, you may loose that customer of yours, we don't want that to happen. Our ultimate goal is to make your buyer 100% satisfied with the product, design quality and speed of the service. Our international rate may be couple dollars higher, but the end user would never mind paying couple dollars more knowing that the package will for sure arrive within very short time.
With all that said, 90% of sales are in USA, our shipping rates in USA are the best with the service you can get. We are still negotiating for our international shipping rates with several carriers, and we will let you know as soon as we get the better rates. We do appreciate your review, it does help us to improve ourselves.
Print Melon has been amazing serving my clients from rookies to high profile. Their customer service is nothing short of excellent. Their work ethic is amazing. They have made my job as an eCommerce manager and marketer smooth and easy. All my clients have had nothing but stellar reviews. Even through problem we have faced they have found realistic solutions to resolving each issue. The best team you could possibly hire!!
Thanks so much for your awesome review. Its our pleasure to serve you and making sure your clients orders are well taken care of.
Shipping costs are ridiculous. Keep in mind they are inflating the cost to ship significantly. This means they are profiting off the shipping and leaving you with thinner margins. $30 to ship a few hoodies and a shirt? They are using poly bags first class mail which means you get the items slower AND the true cost was probably around half charged.
Thanks for your review. Actually our shipping costs are fixed, we don't charge $30 to ship a hoodie. We charge $8 plus $4 each additional hoodie, yet we don't ship hoodies by first class either. We are not sure how you come up with $30 shipping charge. All of our shipping rates are available under each item. If you had 4 Hoodies and 3 shirts, shipping will be $28, thats a very normal shipping rate to ship 7 items. " Few Hoodies and a shirt" means 4 Hoodies and 3 shirts total of 7 items that were delivered within 3 days for $28, its actually pretty cheap.