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Print Melon has been amazing serving my clients from rookies to high profile. Their customer service is nothing short of excellent. Their work ethic is amazing. They have made my job as an eCommerce manager and marketer smooth and easy. All my clients have had nothing but stellar reviews. Even through problem we have faced they have found realistic solutions to resolving each issue. The best team you could possibly hire!!
Thanks so much for your awesome review. Its our pleasure to serve you and making sure your clients orders are well taken care of.
Overall, I am very satisfied with Print Melon. So for others I will mention the advantages that I experienced: First thing first, the customer service is by far the most efficient one I experienced. They replied to my questions so fast and accurately. Secondly, the shirts I ordered came with a good quality. I only use 100 percent cotton products for to keep up with the quality. Some color/size combos are hard to maintain for my daily orders and the customer service provided me the products I ordered swiftly. I placed a decent number of orders till now and processing time of my orders are impressive. For the new users, what I would suggest is to cooperate with their customer service and design team to make a good start for your store. And again, many thanks to the customer service and I hope they will keep up the good work!
Thanks for your review. We appreciate your nice comments and your business. Our top priority is customer service and making it sure that all your requests are well taken care of. Its our pleasure to be your print on demand partner.
I have been using Print Melon for about 6 weeks now and I am absolutely THRILLED with them for a number of reasons. First let me say that I have tried ALL of the major POD companies. I am an experienced Graphic Designer and I am VERY picky about every aspect of my business. Here are the reasons I love Print Melon: 1) Excellent White Ink Coverage on Dark Tshirts 2) Excellent Black Ink Coverage on Light Tshirts 3) Excellent Selection of Brands, Styles and Colors of Garments 4) Excellent Pricing 5) Excellent Customer Service: Their customer service is via email and they ALWAYS get back to me SAME DAY. If my question is Order Related they get back to me even faster! 6) Fast and CONSISTENT production times. Every order I have placed has gone out in 3 Business Days 7) Upgraded Shipping on Customer Orders. My Customers have been receiving their orders in 3 days no matter where they are in the US. 8) Excellent Presentation/Packaging: Shirts are always folded neatly. 9) They will be coming out with an Inventory Checking Portal very soon to avoid ordering out of stock items. 10) I feel like they genuinely care about me and my business - a rare find these days! Thank you Print Melon for everything!
Thanks for your awesome review, we are very lucky to be your fulfillment partner.
If you expect a product that your customers will wear use a different company. We are setting up another site focused around clothing. We tried a T-shirt sample from Print Melon and the results were atrocious! We were told that ink missing in spots "is not bad".
Here is part of the conversation with the first rep "I can see that its not ringspun, that will cause some of these spots. It still looks not bad".
They did issue a refund once we sent them photos of the shirt they sent us. Once we mentioned that we would review them this is there response "PrintMelon Support
Mon, Jul 27, 10:16 PM (19 hours ago)
to me
No problem, best of luck!!"
Thanks for your review, we just to want clarify several things, the shirt you ordered was our most basic shirt for $6, it is not ringspun, the " ink missing spots" were actually fibers of the shirt, and we did explain you the reason to that being it's not ringspun would cause this issue. Your image still looked good, it was printed in 1200dpi. We didn't issue you the refund after you send us the image, we issued you a refund because thats what you wanted us to do. You told us that you will leave us a negative review on the app, which is your decision and we respect that. We wished you best of luck in your new venture. We are sorry to lose you, and we wish you best of luck and success in the future.
Print Melon has been great! My prints thus far have all come out exactly as I had hoped. Their customer service is stellar and super responsive. They have a great selection of products and shipping times have also been super fast. 100% recommend!
Hello,
Thank you very much for your great review and support. We will always try our best to make it sure you are very well taken care of.
This app rocks. I love it so much. It is very good and friendly user. It also did not affect my website speed.
I am currently testing out this app and it has been phenomenal! This shipping speed is amazing, the quality is exceptional, and their customer service is unmatched! I was with another company and have decided to switch over to this company. Thanks for being such an outstanding company that really cares about the needs of their customers.
Thanks for your review. We are very lucky to be your fulfillment partner.
If you have a physical store location where customers can visit to purchase your items, this is the app. But if you have an online drop shipping store and you value your customers, this will definitely not work. I have to be honest. I created designs and ordered a hoodie and a few T-Shirts. While the print quality is good, the clothing is placed in a shipping box as is. A shipping bag would be more presentable or if items were in plastic before shipping box.
Hello,
Thanks so much for your constructive review and nice comments for the print quality. Unfortunately we don't offer such service where we individually put each shirt in a clear bag, this will significantly slow us down. Due to Covid, our shipping time has been increased to 3-5 business days from same day shipping. Adding an extra step will increase it to at least 2-3 more days. When things are more settled, we may start packing them inside clear bags. Sorry for the inconvenience.
In the end we had to find a different service. While the pricing with Print Melon is very favorable the quality of the print service was inconsistent at best. The saturation levels on the same shirt in various sizes had wide swings of shade, no two shirts were the same. Additionally there were some sizes in the order that were replaced with different brands. (whether better quality as they stated or not) This was not discussed or mentioned anywhere just changed. Orders where incorrect and while they were responsive and attempted to correct the issues there were continued problems with the replacements. Ultimately we were issued a refund for 5 shirts of the roughly 60 we ordered and moved on to a different print service.
Thanks for your review. We apologize for the issues you have had. We tried our best to accommodate your requests. You stated you had bad prints on 3 of your shirts out of 60, and you received a different brand shirt, therefore we issued you a refund for total of 5 shirts. Unfortunately we made errors, we are very sorry to loose you and wish success in your future venues.
I recently installed this app and am pleasantly surprised. Great selection of products at good prices. Operational support. And most importantly, fast delivery in the United States. A little modify the functionality of the app and it will be super!
Thanks for your review. We are very lucky to serve you. We constantly work on our app and improving the functionality, we appreciate your constructive feedback.