Overall rating
Counts per rating level
  • 79% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 10% of ratings are 1 stars
May 18, 2023

Shipping details never get sent over, Integration glitches and people only get some of their items, "out of stock" emails NEVER come with options to substitute with and wastes a TON of time. The products are just okay, but the shipping and UX is awful.

United States
Time spent using app: 7 months
Edited May 25, 2022

We sell electronics so our demand for t-shirts is occasional at best. Recently one of our out-of-stock products was mysteriously selling as of a sudden. After investigation, it was Print Melon that modified our electronics inventory and caused a firestorm for us. We had to issue multiple refunds, apologize to many customers, spent hours in customer service, and unfortunately lost a lot of trust with our customers. The official response from Print Melon was "We checked your store and fixed the bug..." I never considered that a simple POD plugin could jeopardize our entire business like this, please be careful on what apps you grant access to your business. UPDATE: After developers have claimed to fix the nightmare error on 5/2/22 as well as replied to this review on 5/12/22 claiming the issue was fixed, the glitch again happened on 5/20/22. We are immediately ceasing all business operations with PrintMelon and moving to Gelato for our needs.

United States
Time spent using app: Almost 2 years
Custom Cherry, INC replied May 12, 2022

Thanks for your review. Just to be clear, we fixed the bug on your website so that it would never happen again. You gave us the access after having this inventory issue, we never had it before. We have thousands of users, and never had a single issue like this. Shopify allowed all of the apps you are currently using right now to control your inventory, not only the inventory as well as many other data. Its not us, its shopify giving this access. This could have happened from other apps you have installed unluckily we faced the issue. The bug was fixed for you so it will not happen in the future, and none of the other apps will be able to do it either. We never thought this would happen, where shopify would allow us to make changes on your other items from other apps. It is fixed now. There is no point for us to modify any of your electronic items, there was clearly a bug on your end of shopify as well as ours. Since we had a part in it, we fixed it. We apologize for this inconvenience. At least from now on no one should be able to modify any of your listings.

October 29, 2021

app deleted spent hours making items just to see that everything is sold out update your inventory tracker. trash!! and what makes it worst is they have good items that you would want to try but how can you when everything is constantly not available

United States
Time spent using app: About 2 hours
Custom Cherry, INC replied October 29, 2021

Thanks for your review, to be clear, you are publishing a product, on your website inventory, that product is showing Zero quantity?? If thats the case, it sounds like inventory is not managed by Print Melon, shopify automatically shows the quantity Zero. You will need to manually update your inventory. You can always see our live inventory on our app. Underneath each product, there is an "inventory" button. Please click on it to see our inventory. You should ignore what is shown on your website and change the number manually. If the product is also Zero on our app, it means we are totally out because supplier is out, which is totally out of our control. You can send us an email for an ETA of that specific size/color of the product you are looking for. Thanks.

August 4, 2021

Horrible!! In 100 orders they printed bad, printed the wrong size shirt, and printed the wrong color shirt. Their app is outdated and glitchy. These are two guys from Turkey who do everything to hide their names from you because they run this app from laptops. They are nowhere near the facility that prints for them in California.
They messed up 12 out of 100 orders and then when I complained to them they cried and said I was being mean. Here's the kicker!!! When they mess up an order they put it back at the end of the orders so your customer has to wait another 5 days to ship out and they dont even attempt to rush it out. This just shows you how little control they have over who's shipping for them. Absolute garbage!!!!

T-shirt Inker
United States
Time spent using app: About 1 year
Edited December 6, 2021

Corporate PrintMelon doesn't answer your need for help right away. You have to fix everything yourself. I'll be going to another brand. Don't bother

United States
Time spent using app: 5 months
Custom Cherry, INC replied December 6, 2021

Your order are placed from different app, they are not our orders. You asked us to fulfill orders that we never received. We sent you screen shots of the details of your orders, if you are using a different app, that app needs to fulfill your order not us. We explained this to you several times. You are currently using 2 different Fulfillment apps. We receive the orders that are placed through our app and fulfill them, your unshipped orders are not our orders. You need to contact the second Print on Demand app you are using. You do need to fix it by yourself, apps belong to your website, you downloaded us and another print on demand app. We always took care of your orders. The unshipped orders are not from us, and we can't fix them.

July 12, 2021

Requirement to run all payments of any kind through PayPal is a short-sighted way to do business. And is also a showstopper. App deleted. Will not do business with anyone requiring PayPal.

Hashtag the Things!
United States
Time spent using app: 6 months
Custom Cherry, INC replied April 20, 2022

Thanks for your review. We added credit card option on our app. You can add your credit card instead of a paypal. Whichever you prefer.

Edited April 5, 2022

We would consider using Print Melon more but they have the absolute worst design interface of any of the POD apps we use. In addition to the horrific interface, there is no way to filter by size, and even when a product description lists sizes, when you start the design process you discover the available sizes don't match the description. Given the POD competition surely they would redesign their Shopify website! After the response from the developer in May 2021, we decided to continue using Print Melon to see if they improved. Unfortunately, nearly a year later there are ongoing issues. For example, when you try and create a design for LAT 3821 their mockup generator produces four different mockups, including some with the print outside the design area. When I contact their support team I was told to make my own mockups! We are now actively looking to exit this service. The feedback here is to help them improve.

United States
Time spent using app: About 1 year
Custom Cherry, INC replied May 7, 2021

Thanks for your review. As stated on our email, the blank photos are directly taken from the apparel brands, we can't modify them. We did ask LAT to update their photos, and we will have to wait until they update them. You can always change the original photos on your website and use your own mockups. We do appreciate your business, you are always welcome back to our platform.

March 16, 2021

If you sell plain T-shirts from 15 to 33 .00 dollars !! how in the world can we use your services? We would have to sell them for 45 to 99 dollars?

United States
Time spent using app: 3 months
Custom Cherry, INC replied March 16, 2021

This is a false information. Our prices start at $6 per shirt for Gildan 5000(Print is included with the price), our Bella 3001 shirts are $9.
If you are looking for Made in USA with Organic Cotton products, the price will not be the same as a Gildan tshirt. All of the prices depend on the type of the shirts you would choose.
Our best selling products price range is $6-$10. We suggest you to take a look at our catalogue.

January 14, 2021

DO NOT USE THIS APP! We have ran into so many issues with this company. They have screwed up nearly every order and will not fix it. We have also received unauthorized charges which our bank is dealing with. We recently switched to a company called "SPOD" and we could not recommend them more. Their app is so much easier to navigate, and the prints are of extremely high quality. We have been having great success with them so far. Please do take your business elsewhere as we promise you, you will run into similar issues. Read the other bad reviews, they're true!!

Merch For Mutts
United States
Time spent using app: 3 months
Custom Cherry, INC replied January 15, 2021

We tried our best to satisfy all of your request. We did not screwed you, as far as we know you tried to charge back every single order you placed with us. We gave you 20 days and tried work it out for you. You always said you will close the cases, yet you never did. All of your orders were processed just fine, you tried charging them back, it looks like your attempts were also unsuccessful and we won all of the cases one by one on paypal. We understand you are little upset, however, this type of activities are not allowed in our app. We had to terminate your account. SPOD and all other apps are great, and we are happy that you were able to find a great app to have your orders fulfilled. We will no longer be able to serve you. Best of luck in your ventures.

October 29, 2020

Shipping costs are ridiculous. Keep in mind they are inflating the cost to ship significantly. This means they are profiting off the shipping and leaving you with thinner margins. $30 to ship a few hoodies and a shirt? They are using poly bags first class mail which means you get the items slower AND the true cost was probably around half charged.

United States
Time spent using app: Over 2 years
Custom Cherry, INC replied October 29, 2020

Thanks for your review. Actually our shipping costs are fixed, we don't charge $30 to ship a hoodie. We charge $8 plus $4 each additional hoodie, yet we don't ship hoodies by first class either. We are not sure how you come up with $30 shipping charge. All of our shipping rates are available under each item. If you had 4 Hoodies and 3 shirts, shipping will be $28, thats a very normal shipping rate to ship 7 items. " Few Hoodies and a shirt" means 4 Hoodies and 3 shirts total of 7 items that were delivered within 3 days for $28, its actually pretty cheap.