The Famous Cock
***Before you choose Printful read this!!***
I cannot for the life of me understand where these positive reviews are coming from as they seem very suspect. To be clear, I did escalate my issues to their management team where I was told politely "Too bad so sad so sorry we cannot guarantee that your design will be centered or placed at the desired height." Full disclosure part of me is hoping and praying that Lauris Libert or Davis Siksnans Printful founders will call me and say they we will fix this, but I'm not holding my breath.
** Oh, and I have hundreds of photos to back all of this up, but let me first try and explain below.
First, if your purpose of using Printful is to print a one off collection for your bachelorette party, welcome home party or Congrats on fatherhood then don't read any further, but but if you have fallen (and shame on me,) for the "Too good to be True" deal then please please read on. I fell for the No money needed to invest in inventory, great product selection, and colors. It all sounds so good, doesn't it?
Well after hundreds of hours of designing, hours reading how to work with templates provided from Printful, numerous calls with staff and a thousand dollars spent in test samples I found out the hard way that this company is a sham for those who are serious about attempting a start-up company with their DTG printing.
What I did:
By following the design template I carefully studied the placement of my designs since I would assume everyone wants their graphic to show up on the garment properly, at the right height and center point. Especially when using a crest at the chest area.
What I got:
Almost all my designs out of more than 30 test shirts were off when using the bottom of the neck collar as a benchmark. Very few were okay but most were off by my placement at an inch and a half. Some were off as much as 2 inches beyond their (post disclosure inch and half claim) One and a half inches btw, would still be difficult to accept.
What's even more troubling is when looking at placement was that almost all the designs were not centered, some off by an inch! Even the inside label which I will go into later was not centered.
Why? I can take a stab at it and say that the operators are flinging shirts on the machines at a breakneck pace with no care as to where the shirt finally rests. The same goes for the labels mentioned below.
*Inside custom labels: Very few were centered and the tags were hastily ripped out causing most of the shirts to have their collar seems to split! Seriously!? The whole point fo the tag removal and custom label is to demonstrate quality with your brand. No better way to do that than give your customer a non centered logo with a gaping hole above it where the tag was Ripped Out. I'm with Tongue and Cheek here.
*Color prints were inconsistent. Some had specks of color missing, some had faded colors showing ripples in the graphic like the toner cartridge in the machine was almost empty. Uh oh, careless operator. Hmmm. Some had a sheen to the ink and some were flat. This was with the Exact same garment and graphic color too.
Now I am forced to delay the opening of my store. I have to now organize photos of all the errors and record notes as to the specific screw ups in order to return the items. All of this will take hours to do.
I guess the only good I can take out of this is that I took the initiate to first test a large sample before I went to market. I cannot imagine what damage this would have done to my brand. The time it would have taken for both me and my new customer's to process returns or worse yet most would have not bothered to return their items at all, rather they would most likely just choose to quietly disappear into the distance never to return again but easily could have left a comment on my site, UGH! Certain death to my business.
One last thing Printful I will not quietly go into the night.
Hi, thank you for taking the time to leave us a review!
I’m sincerely sorry to hear that you have experienced issues with the prints! I can definitely understand that this can be an unpleasant situation for you as a business owner and that is certainly not our intention. We work on improving our fulfillment process and other services so that we can deliver consistent quality products. To hear that you have encountered problems with the placement quality is saddening, but we take your feedback regarding this seriously and would like to take a closer look into this.
In direct-to-garment printing, it is possible that some placement discrepancies can occur and it is normal since the process is performed by a human hand. While care is taken when placing the shirts on the printing pallet, unfortunately, some human errors can still happen. I can understand that receiving multiple items with placement errors is not what you would expect and the number of the products affected is alarming, so we would need to investigate this further to understand what exactly has happened here.
Regarding the inside labels, the tear-away labels should be removed with care, leaving no traces of the removed tag on the shirt and without damaging the quality of the actual shirt. There absolutely should not be any holes in the item after the label has been removed - this is unacceptable and I apologize for this quality! The situation you have described about the inside labels does not sound typical and I would also like to take a closer look at this and review the quality of the received items with our fulfillment team.
You have also stated that you have concerns about the quality of the printed colors. Due to the nature of printing, it is not possible to guarantee 100% color accuracy between the colors that can be seen on the screen and what is actually printed. The colors are affected by various factors such as the printing method, material of the product, monitor settings, etc. However, if there is some variance between the same design/colors on the same products, this does not sound normal and should be looked at as well.
If there are ever any concerns about the quality of the products or prints, I kindly recommend submitting problem reports for the orders as soon as you notice some issue. This way, we can take a closer look at it and review together with our team about what has happened and how we can improve the process to provide better results. It is imperative that you report your concerns or issues to us as this helps us recognize any problems within the fulfillment process or other services that we have to work on to provide better quality results.
Problem reports can be submitted by going to the Printful dashboard -> open the order -> Problem report.
I noticed that you hadn’t submitted problem reports for your orders yet, but I would really like to take a closer look at all these products and understand the cause of these issues and find a solution and help remedy the situation. Your time and feedback are very valuable to us and we want to make sure that your experience with our products and services is satisfactory.
You will receive an email from us shortly and we look forward to resolving this situation!
Thank you again for your review! — Zana
Most product are not even available for sale. I keep getting error messages. It's annoying!!!!!!! Should have said it before I complete the process. Waste of time.
Hi there! Thank you for your review! We're so sorry to hear that you have experienced some issues with our app. We will follow up via email to find out further details on the situation and help resolve it!
Rescue Me Animal Charity
Trying to set up live shipping rates for my shopify store linked to printful. I was prompted I had to upgrade to my shopify account to use the live shipping. I did and now I am still having problems. Frustrating
Thank you for your review!
We're sorry to hear that you've encountered a setback during your store setup.
You can see a quick tutorial video on how to enable our live shipping rates and adjust your Shopify store's settings to make them work here: https://www.youtube.com/watch?v=6BOy8uJ2Bqo
If you're still experiencing any issues with this, we suggest reaching out to our Support team for help via our live chat feature on printful.com or by sending them an email to email@example.com!
Southern Hospitality Enterprises
Please avoid this app. I am unsure how so many reviews are high, but I have had numerous (literally 10+) issues in the past year. Off-center designs, wrong print files altogether, wrong colors, etc. They have been a nightmare to work with and have not improved. Quality control is non-existent here
Thank you for your review!
We're sorry to hear that you encountered some quality concerns with our products, this should certainly not be expected!
Since your products are fulfilled manually by human hand, some mishaps can sometimes occur, although our Quality Check is usually able to catch them.
If you, or your customers, receive a faulty product, we suggest submitting a problem report on the order via your Printful dashboard, so our support team can check in with your concerns and offer you a refund or a reshipment, if there's been a fulfillment error.
We appreciate your feedback and certainly look forward to improving our collaboration in the future!
Terrible. App doesn't work with Shopify, as it leaves order in pending status until you contact Printful. Then they give you a pdf on how to manually order the item and the PDF has completely wrong directions! Was glad I kept the support agent on chat so he could talk me through it as literally every step was wrong. then didn't take responsibility and after the manual order was in, they waited a week to start on it.
Hi there! Thank you for your review! We're so sorry to hear that you have encountered some problems with the app! The orders should import from Shopify into your Printful dashboard automatically if the status of the order is "Pending fulfillment" and the order is paid for, so it's not typical for the order to not import into Printful. We will investigate this situation further.
We suggest creating a manual order in your Printful dashboard directly so that we can fulfill the products and ship the order to your customer as soon as possible. We see that you have submitted a manual order a few days ago and we'll follow up via email to find out more details on the order and help resolve the situation!
I'm not really sure about this app but I am having so much difficulty with it. And their customer service is so inefficient. Very disappointed with this.
Hi! Thank you for your review! We're sorry to hear that you have experienced some difficulties with our platform and our customer support! It is important to us that the app's interface is comfortable for you to use daily and that our customer support team is there when you have a question. We would definitely want to learn more about your time with us and we see that our team is already in contact with you finding out further details.
For the love of god please turn off your order notification emails. Not all of us are using you for 100% of our products. I've turned off the notifications but, still, I get an email reminding me that all my new orders aren't synced through you.
Hi there! Thank you for your review, we really appreciate it! We're sorry to hear that you have been having some issues with the notifications! Notifying our users about their orders and other updates in their account is important to us and we encourage enabling the notifications to be up-to-date with your account, however, these notifications can definitely be managed.
Order notifications can be managed for your store and also for your entire Printful account. If you'd like to manage notifications, you can do this by going to the Printful app -> Products -> Settings -> under Stores or My account choose Notifications.
In case you have any non-Printful products in your store, we suggest ignoring these items by going to the Printful app -> Products -> click "Ignore" for the products you wish to be ignored. By ignoring an item, we will not pull it in with an order if it's ordered in your storefront and you won't receive a notification about it. This will also help keep your Printful dashboard more organized with only Printful fulfilled orders.
If you prefer to not ignore these items, you can deselect the notifications for unsynced items in the Printful app -> Products -> Settings -> Orders -> uncheck the box for "Notify about unsynced orders".
We hope this information helps! In case you encounter any problems or have any questions, contact us at firstname.lastname@example.org!
SO FAR ITS TERRIBLE I CAN GET IT TO DOWNLOAD ANY DESIGNS TO MY STORE. EVERYTIME I CLICK ON A SHIRT IT DOES NOTHING.
It's overtly complicated and poorly designed app. When you first open it you have to create another account in shopify. Everything is crammed in an app and you can't really see what you're doing. When I opened the chat window by accident, the top of it was obstructed by shopify frame, and I couldn't close it, while the agent logged on. He couldn't close it. I had to log out and log bag in. I lost patience with this about how complicated it was.
Violet's Winter Emporium
I ordered a sample hat for my store which was good of quality in itself but the stitching color variety wasn't. I understand that my logo has a gradient in it and that's difficult for an embroidery machine but the thread colors are so basic, my logo just didn't look like itself. I have another logo but was "too complicated" for their machine.
The customer service leaves a lot to be desired as they are simply unprofessional. They greet you like they've known you for a long time but like you're an annoying friend they don't want to talk to. It takes 1-2 days in between responses for them to get back to you as if time is not money for you - it is for them!
Lastly, I don't like the fact that Printful shows all of your store's inventory and orders when the products and orders don't pertain to this app. If you change products to "not synced" you still can't hide them from view.
The orders in your store with other vendors will sit there in Printful's order screen and you can't hide that either. It's a poor back-end design for us and just annoying. The answer I got from Keana R. was "remember, they (Shopify store & Printful) are as 1 now" so I cannot delete orders from the Printful app or they delete from my store altogether. Also, being greeted just as "hey" is simply annoying and unprofessional. I mean, sorry to bother you for being paid to do your job.
Hi there! Thank you for your review and for sharing your experience with us, we really appreciate it!
We're sorry to hear that you've encountered poor communication from our team. We want our customers to feel welcome when reaching out to us and to know that we are always here to assist when necessary. We would definitely not want you to feel like you are troubling us when reaching out for assistance, that is absolutely not our intention, and you should always let us know if anything has come up so we can help resolve the situation as quickly as possible. Your feedback on your encounter with our team certainly helps us in improving the quality of our customer service and we thank you for feedback on this!
As for the not-synced items, upon connecting Printful with your Shopify store, our system will automatically pull in any product listings you already have in your store. This is a completely normal process and happens in case you would like to manually sync the products with Printful. However, you do not have to do that if the product is fulfilled elsewhere and we suggest "ignoring" the products which aren't fulfilled by Printful. By ignoring a product, it will still show in your products list in Printful, but in a separate tab and our system won't pull in orders where these items have been ordered. You can ignore a product by going to the Printful app -> Products -> Ignore product. We hope this tip helps!
Thank you again for your review! In case there's anything else you'd like to share about your time with us, do let us know at email@example.com!