Easy integration and they guide you through all of the necessary steps in a very nice and easy way. I was up and running in no time.
Papple Dapple Co
I have enjoyed using Printful for over a year and I must say that I am very satisfied with their products, their printing, their shipping, their live communication and ease of use with their mockup generator. I have created numerous files and have added numerous products to my stores to which I have not had any customer complaints on their products. The quality of their products and the printing is the best in the business. The mockup generator is spot on. Printful continues to add more products to their collections and new features to their mockup generator. The crop feature is an excellent tool. I highly recommend this app for personal and for your business. They are a printing and clothing company to be reckoned with. The printing competition is growing, but Printful leads and will continue to lead as long as they keep up their great efforts and success with helping small and big businesses grow as they have been. Thank you Printful for all you do, and keep up the great work!
Thank you for sharing your kind review! We truly appreciate it and look forward to a long-lasting collaboration! :)
The worst company ever. I ordered some products and they weren't delivered to my house although they said delivered. I contacted USPS and complained about it. I have a front porch camera so NOBODY came to deliver the packaged. (Package was not stolen, it wasn't not delivered here period) Prinful asked me for proof of USPS, so I had to go and ask for an email so they could send the order again. (we are talking about a $50 order) I finally got the USPS email stating all the information and forwarded to Printful. They replied saying they were not going to re-issue the items since they were marked as "delivered" on the tracking number. EVEN AFTER I FORWARDED THE EMAIL FROMOI USPS STATING THE ITEMS WERE LOST!!!! This company has a horrible customer service. It's them who have to deal with USPS for losing the package not the customer!!!
We're sorry to hear your experience with Printful has not been the most positive, but we hope we can improve it moving forward!
We partner with a variety of delivery services, which deliver shipments across the world and we trust these carriers to provide us with accurate delivery updates.
If the package was marked as delivered by the carrier, but you have not received it, we suggest reaching out to the carrier for more details on its delivery. You can see our FAQ on this here: https://help.printful.com/hc/en-us/articles/360014066339-what-happens-if-a-package-wasn-t-delivered-to-my-customer-but-the-tracking-states-that-it-was-
Regarding your particular order, I see that you are currently in direct communication with our support team and I hope that we can come to a solution that works for you!
Mike Parillo Art
once i figured it out it was smooth, definitely a slow start but that was on me from being green, your platform is great
P.A.I.N Clothing & Entertainment
If I could give 6 stars I would. I absolutely love this company and thank them for helping me to bring my vision to a reality. Thank you!
Printful has been a great partner throughout our pre and post launch! Very helpful and friendly customer service who are very knowledgeable and prompt.
easy to use and great integration; very easy to use; would recommend installing it as it's so good and easy to use
Arbeite schon von Anfang an mit Printful zusammen und bisher noch keine unlösbaren Probleme gehabt. Großes Sortiment, ordentliche Preise, ordentliche Lieferzeiten. Der Kundensupport ist auch optimal und immer freundlich. Einfache Handhabung beim Erstellen der Produkte und alle Funktionen arbeiten einwandfrei. Im großen und Ganzen ein sehr zuverlässiger Partner! Empfehlenswert.
It is a beautiful and wonderful application and it has served me a lot. Thanks to each developer of this attractive application
It has bugs, importing the wrong retail price from Shopify, and even directly from the website with manual orders. Happened twice on a total of 3 orders. I ended up paying the customs fee 4 times the real price for my last sample-order! I tried to cancel an order which was not yet printed, they told me it was not possible because it was going to be shipped "right now", and if I ask to cancel my order they would not refund the money paid, in reality, the day after it still wasn't printed yet... what a SCAM!?
Customer service giving random replies just to tell something, instead of replying to the specific questions asked to resolve the problems created by their staff. If you order commercial samples they will not declare the products as samples, so the customs will charge you the full retail price, instead of the discounted and regular price. But yeah... then they kindly reply to negative reviews in here, like nothing happened, again! We are going to move all our products to another POD as you clearly showed no interest in keeping your customers and fixing these serious problems you have with your Shopify integration.
I see other people complaining about the same exact problem in here, but you don't care at all about us. NOT RECOMMENDED!
Even the customs told us that this is not a trustable service.
Thank you for your review! I’m sorry to hear that you have experienced multiple issues with your orders.
I see that you are currently in direct communication with our support team to investigate the situation with your orders and provide more information! I hope we can improve your time with us moving forward.
Regarding your order, upon taking a closer look at the communication + investigation you had with our team, we see that the value entered for the products was the default retail price. As for your concerns relating to customs fees, shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself: https://www.printful.com/faq/taxes-and-fees-sub/77-who-pays-the-customs-duties-taxes-
Please note that you are able to cancel any orders that have not started the production process. If your order is already being fulfilled, we would not be able to cancel it.
We are very sorry for the inconvenience this has caused you! Please feel free to reach us at firstname.lastname@example.org if you have any additional questions or anything else.