Printful: Print on Demand

Look at ALL the negative reviews!! This place is a SCAM. Absolute SCAM. I never received my items because of their error and they refuse to acknowledge or help
me.

UPDATE: Don’t fall for this company’s LIES!! I was never reached out to try and resolve this issue. They refused to help me in anyway with the change of address issue (even BEFORE I actually moved) and consistently gave me generic customer service answers. Not only that, but they seem legitimately disinterested in helping me.

DIDNT RECEIVE ORDER!!Absolutely terrible experience from top to bottom with these guys. From difficulties with adjusting my design, to zero to no communication in regards to delays and questions, I ended up not even receiving my order due to the tremendous delays and they refuse to give me any additional assistance. Terrible customer service, terrible shipping times, terrible design team. Absolutely 100% STAY AWAY!!

Too long shipping time or sometimes nothing at all. First it was ok... but the longer you work with it the less the care.

Very bad experience, avoid at all costs.
Lost parcels!
Hidden costs!
Unhelpful staff!
Damaged orders!
Slow delivery!
Please, please, please don't use this company.

expensive and very unreliable. After 4 days there is a message that the order cannot be carried out. Good that there are alternatives where it works very well

Terrible company! They can't even tell you when a customer's order will ship! I have never heard of a company not knowing their ship times. I specifically asked a chat rep today if a customer places an expedited shipping, how long is it going to take to get to them; overnight, 2 day, etc.? Expedited can mean anything and they could NOT give me a straight answer, only an "educated guess." Are you serious? Does Printful just expect me to tell my customer, "Sorry I don't know when your order will get to you because Printful can't even tell me the shipping times." There website is awful too because I can't even get a straight answer on shipping from there either. There should be no reason why an order is placed on 10.19 and by 10.27 it's still in fulfillment. There pricing is ridiculous! $12-15 for a shirt. I want to keep my costs low and make profit, not have to charge my customers and arm and a leg for something that won't even get to them on time! I plan on removing this app from my shop as soon as I find another company. My customers deserve better and as a small business owner, this isn't it.

Nothing but problems since day 1, incredibly limited to non-existent customer support. Have wasted a full work week more than once trying to rectify problems, or recreate products. Obscenely long shipping, only ended up receiving one shirt of the total 6 ive oredered, and wasnt exactly impressed by the quality. Just overall complete disatisifed with this company

Pros: Easy to use

Cons: I ordered from them twice for a total of 6 shirts. I was only satisfied with 1 of the shirts I ordered. I called and voiced my complaints but they didn't really help me. For example, I sent a tag design to be printed on a shirt, I mistakenly picked a shirt that did not have a removable tag so what they did was print it on the outside back of the shirt. Granted, Printful tells you that they will print on the outside if the shirt does not have a removable tag. But it's pretty lame that no one would think, "hmm. Maybe someone made a mistake and we should notify him before printing a tag with sizes and washing instructions on the outside of this shirt." But no, they printed it and sent it to me. When I tried talking to my personal "guru" that they assign you, he wasn't able to help me at all. No one was. It was basically my fault. Basically, you are treated like a consumer and if you're serious about running a business, that's not a good thing. You need a partner you can work with that will take responsibility for their mess ups and that's just not Printful.

I really dislike using Printful. Everything is so complicated and you have to go through more steps just to do one thing. I prefer using other Print on Demand services. Printful has just been a headache since I've started using it.

Absolutely Disgusted, NEVER USE AGAIN!

Where do I start? First of all, I ordered a custom all over print t-shirt from them on 21st of May, 2018 as I needed it for June 13th, 2018 The delivery stated that it would take 5-7 days delivery after fulfilment so I was calm and could wait, however it took 4 days for it to be fulfilled and then after that took and another 3 days for it to be sent out! Once it was sent out I received an email on the 28th of May saying that it has been sent out and they gave tracking so I was calm. They also mentioned that I should be receiving the package from 4th of June to the 11th of June which was extremely odd since they mentioned 5 to 7 days after fulfilment.

A few days went past and nothing changed from the tracking, it wasn’t even updating all until the 10th of June (that’s 13 days later!) where the tracking stated that the product was somehow going ‘from’ the country it should be delivered to.

I didn’t think of this much as I thought it was a mistake. A day went past where I checked again (bearing in mind Printful notified me that I should be receiving the package from 4th of June to the 11th of June) and as I checked, I was alerted by email notifying me that my product that I have been waiting for 3 weeks has been sent back to the factory in Latvia due to an issue. I was so furious as I was expecting the delivery on that specific day and after 3 weeks and it still not arriving, I was even angrier.

The fault they mentioned was that my address was invalid! There I thought I made a mistake so I checked the order details and realised that I DIDN’T make any mistake in my address field and that it was perfectly fine. They then wanted me to order it again and pay for the delivery. If the product was any cheaper, I would have just left it and wrote this bad review anyways but the t-shirt costed me a whopping £40 including delivery!

I can’t believe printful did this as it was my first time using them. I am NEVER using this disgusting site ever again! They took 2 weeks to tell me my product has been sent back! Does that mean it was sitting unattended for a week or more before it was sent back?

Long story short, thank you for listening to this review and hope it helped you think twice before you order for them. Also, if you are a country in Europe and are looking to dropship, forget using these lot, absolutely disgusting. Ordered from a European country to another and still isn’t here after almost a month! Imagine if it was a customer, I would have been getting so much hate for the time that Printful were taking up. How would I explain to them that Printful could not deliver after 3 weeks because they finally, somehow realised that there is an issue with the customer’s address?

Absolute trash. I added a few shirts to our store to give some apparel options. The very first order for a few tank tops remains unfulfilled after 4 weeks. Multiple emails to support didn't address anything and they refused to refund the purchase. Avoid at ALL COSTS.