Printful: Print on Demand

20 days later my shirts have not arrived, Terrible customer service and terrible process!!!

Ordered on May 2nd as a test order before I sell this to the public. That was the best decision of my life!. Do not use Printful till today I have not received my order 20 days later. Customer support told me they usually ship within 20 -25 days. Luckily , I do not have to justify this to one of my clients. You have been warned.

Fiz um pedido em Dezembro, e o pedido foi devolvido. Não consigo resolver meu problema com ninguém. Já enviei um milhão de e-mails e até agora nada foi feito. Simplesmente lavaram as mãos. Estou até agora sem o pedido. Preciso que alguém entre em contato comigo, para tentarmos resolver esse problema, que já dura quase um mês. Aqui é a minha última tentativa para obter ajuda, pois não sei mais a quem recorrer, podem me ajudar por favor?

My first order has still not been received by my customer nearly 1month after purchase. This is so embarrassing for my brand, their support has been useless in resolving the problem. I thought that they looked professional and had a good range of stock, how wrong... AVOID IF YOU VALUE YOUR CUSTOMERS

Super teuer, super langer Versand, super schlechte Bedienung, für uns ist das hier die reinste Zeitverschwendung. Die Preise zu finden und die Artikel zu erstellen ist sehr langwierig. Es ist nicht erkennbar was ein Artikel am Ende kosten wird. Die empfohlene Kalkulation der Verkaufspreise ist ein schlechter Witz. Wenn man die Preisempfehlungen befolgt wird jeder Verkäufer Geld verlieren. Dieser App oder besser dieser genaze Shop ist für niemanden zu empfehlen. Soetwas haben wir noch nicht erlebet. Sorry das wir das so schreiben müssen, aber das könnt Ihr mit den Kunden nicht machen. Wir drucken selbst Handyhüllen und das was Ihr hier an Preisen ausruft ist mehr, als dass was wir von unseren Endkunden verlangen. Wir machen einen ordentlichen Profit, aber mit euch würden wir nur Verlust machen und Ihr den gesamten Gewinn. Das ist ein Unfaires Geschäftsbgebahren. Wir können NIEMANDEM die Zusammenarbeit bei diesen Preisen empfehlen. Die einzige Firma die Geld verdient wenn man mit Ihr Zusammenarbeitet ist rintful. Der Shopbetreiber wird niemals in die Gewinnzone mit Printful kommen. Nicht bei dieser Preisgestaltung. Und Printful nimmt die Artikel selbstverständlich auch nciht zurück. Das heißt hier ganz klar. Prinfull gewinnt bei jeder Bestellung und der Partner verliert immer. Hände weg.

Before your company changed the design set up,I would have given 10 stars ! It was absolutely amazing for my company ! Is it possible to add the bar that adjusts the size of the designs again?t is not really possible to complete the designs anymore ! As,when I try resize them the image hacks and becomes small, then when I try repeat the action it keep doing the same !

STAY AWAY THE QUALITY IS HORRIBLE!!! I HAD DOZENS OF MY CUSTOMERS COMPLAINING BECAUSE THE PRINTING IS TRASH AND IT WRINKLES AND PEELS OFF AFTER ONE WASH.... THIS IS A HUGE ISSUE THAT PRINTFUL WILL NOT FIX

*Precios caros (poco margen de beneficio si quieres ser competitivo). **Gastos de envío extremadamente caros! (Con la cantidad de envíos que deben tener, tendrían que negociar mejores tarifas y repercutirlas en el cliente, o es que ganan dinero con los envíos?)
***Retrasos en los envíos. Aunque prometen 3-6 días hay pedidos que tardan hasta 5 veces mas!
****Rastreo a medias... La calidad de los productos creo que es buena y la impresión tambien pero tienen muchos defectos que hacen que incorporarlos a tu tienda no sea una labor sencilla. Simplemente estoy buscando alternativas.

Quality control - TERRIBLE.
Sizing - TERRIBLE
SHIPPING to CANADA is costly and takes FOREVER

SIZING - their consistency with sizing is not good. I ordered samples in the leggings and fitted dresses to have for clients to try on who came to my house. The medium dress my client ordered in a medium was 2 inches shorter in length and smaller through the waist than the medium sample dress I had. The other client ordered an XL dress and if you can believe it was 3 inches shorter than the what the sizing chart from Printful indicated. I measured the items myself against the sizing chart that Printful supplies and YES they were WAY OFF. So Printful refunded me for these items but these clients will not be back. They are from the small town where I grew up so this is a real set back for my local business here at home and so disappointing.

QUALITY CONTROL

It's poor. They are wonderful about sending out a reshipment but they are not helpful in fixing the problem. My first problem was with a pillow. The first pillow I got had stitches showing on each end of the zipper. There was no way I could even use it as a sample pillow. They sent me a new one and it was just as bad. I called in wrote an email etc with my complaint and I agreed to have another pillow sent out. Third pillow has the same problem so I have deleted this collection on my store and I'm looking for a new supplier.
The stitching on their leggings I have ordered is also below standard. When you stretch the fabric the stitching pulls and is far too visible especially all up and down the bum.

SHIPPING - I placed my last order on Aug 3rd and today is Sept 15th. 5 weeks waiting for my order. AGAIN if you are shipping to Canada don't plan on having happy customers. Regarding taxes for Canadians - Printful does not collect taxes nor do they indicate on their packing slip when you collect taxes from your linked store like Shopify. Therefore your customers in Canada will end up paying taxes and a handling fee at the door when the parcel is delivered. All my customers in Canada have paid their GST/PST twice.

Shipping times are the worst! Takes over 14 days for ANYTHING. Most of the items, 99% take 30+ days. Their design software is glitchy and needs a ton of work. Other POD software companies may have terrible software but the only thing that matters is turn around time. I've experienced nothing but headache over 3 months. Not to mention they are the HIGHEST PRICED POD anywhere. DO NOT USE! Oh, I've contacted support several times, seems to be a continued issue.

Absolutely the most unprofessional, and worst fulfillment service ever in existence. Literally have mis printed or messed up most orders costing me more money, losing customers, & make us look untrustworthy because of their lazy good for nothing team not caring how prints come out, taking way to long to fulfill even just one product. Printful is the saddest company Ive ever seen even make the attempt of being successful theyre so lazy and garbage I dont know how theyre allowed on here. I would never Recommend this app to anyone not even my worst enemy. You will only lose customers & lose money if you download this app I promise you they are so lucky I can't post pictures of everything here NOT A TRUSTED APP