Printful: Print on Demand

Having continual problems. Printful customer service for incorrect orders is non-existent. Very hard to manage with them. I DO NOT RECOMMEND.

Not a good choice for a business integration. They do not always update out of stock items, leaving customers guessing why fulfillment is taking so long. There integration with Zakeke is not well thought out. They allow customers to place orders with images much too small and with non-allowable content. They do not inform the store of this, so again it seems as though there is a delay of fulfillment when there is actually no intent to fulfill. Their product is cheap. The shirt sizes run small and the print is not full. Within a few washes it will bleed out.

Great concept, poor execution. If you're a brand that plans on getting premium products with this service you will be disappointed. There are a number of serious issues with using Printful. I tested this for my business and determined the quality was simply not there.

1. The production, fulfillment and shipping times are way too long. Once the order is place, 3-7 days for picking and production and another 3-5 for shipping. In a world of amazon prime, customer expectation doesn't leave much room for a 10-12 day wait period for a tee.
2. What they don't mention is the DTG inks are plastisol. Common in low-end or novelty tee printing but if you're planning on selling a branded $22-$28 tee Printful is going to under deliver. Plastisol is a PVC-based ink so after it's done the shirt feels like there's a sticker on it and no actually printed into the fabric. It's also non-breathable so if you're wearing it in the sun...good luck.
3. My test shirts had blemishes in the art and a few of them weren't even centered on the shirt. It looked rushed.
4. The inks weren't even matched properly so colors didn't transfer from design.

I reached out to their customer service with my concerns with zero follow-up. There's also no phone number to talk to customer service so you're pretty much on your own.

Beware, if it's too good to be true it normally is...

The worst company ever. I ordered some products and they weren't delivered to my house although they said delivered. I contacted USPS and complained about it. I have a front porch camera so NOBODY came to deliver the packaged. (Package was not stolen, it wasn't not delivered here period) Prinful asked me for proof of USPS, so I had to go and ask for an email so they could send the order again. (we are talking about a $50 order) I finally got the USPS email stating all the information and forwarded to Printful. They replied saying they were not going to re-issue the items since they were marked as "delivered" on the tracking number. EVEN AFTER I FORWARDED THE EMAIL FROMOI USPS STATING THE ITEMS WERE LOST!!!! This company has a horrible customer service. It's them who have to deal with USPS for losing the package not the customer!!!

Terrible. App doesn't work with Shopify, as it leaves order in pending status until you contact Printful. Then they give you a pdf on how to manually order the item and the PDF has completely wrong directions! Was glad I kept the support agent on chat so he could talk me through it as literally every step was wrong. then didn't take responsibility and after the manual order was in, they waited a week to start on it.

They met their print timeline, but then chose to ship DHL to USPS. The item got lost between DHL and USPS for a week, and missed the event the t-shirts were needed for. When contacted, and requested that they not use DHL but ship with USPS directly and save a full week of go-between, they told me it was my fault. DHL isn't a shipping service I offer in Shopify, or a shipping service I had selected with them, and they had never use DHL to ship prior. If they can't figure out a way to not repeat a poor experience, and just point fingers, I'm not sending business their way.

So, print and quality was always great. And if you want to wait 2 weeks for your mail to arrive, after if was sent, then you should be fine.

Very bad service
When setting the price, they wrote "Your profit is $ 10", as a result, my profit turned out to be -1.68 $ due to delivery and taxes. Thank you for not warning

It's overtly complicated and poorly designed app. When you first open it you have to create another account in shopify. Everything is crammed in an app and you can't really see what you're doing. When I opened the chat window by accident, the top of it was obstructed by shopify frame, and I couldn't close it, while the agent logged on. He couldn't close it. I had to log out and log bag in. I lost patience with this about how complicated it was.

Gar...Bage. Unless you're starting up a vintage brand expect your stuff to look like the clothes they hand out in 3rd world countries.

Trying to set up live shipping rates for my shopify store linked to printful. I was prompted I had to upgrade to my shopify account to use the live shipping. I did and now I am still having problems. Frustrating