Printful: Print on Demand

Do NOT use Printful. I ignored all of the warnings not to, and I've been having unhappy customers one after another because of the delay in shipping as well as low quality of work. I'm closing my business because I'm not proud of the product people are getting. If you're wanting to make a good first impression with your customers DONT use Printful.

I enjoy the new features that I did not even realize would be helpful. I love how easy they make it to learn.

Increasing my original rating from two to three stars because Printful has made the print files available on paid orders and I appreciate the time they took to respond.

Pros: the design interface is easy to use to make product templates. The packaging once it is sent to your customer is customized with your brand.

Cons: Shipping is not optimal, think about two weeks from order, and it is expensive. There doesn't seem to be any option for expedited shipping unless you are using manual orders. The models for some of their mock-up shots are in awkward positions that don't really showcase the product, or the models are wearing clothing over the product in the mock-ups. You can only download print files that use Printful's free design elements, if you have a paid order for that product. The sizing charts that import to your store for many of the clothing products are based on measurements taken of the product if it is laying flat, including the chest measurement. This makes no sense. Most clothing size charts offer circumferential measurements, its best to build your own using Shopifies MetaFields

I love creating products, adding them to my store, . I can focus on more customized designs for one off customers and allow printiful to handle the bulk.thank you！

Love how easy it is. Would highly recommend for anyone who wants to start an ecom print on demand business.

Terrible customer service, app layout is unnecessarily confusing at times (you have to dig through it to find the most basic things). They put my order on hold because the file needed to be transparent. They told me to respond to the email they gave me directly to update the order with the correct file. I did that, waited a day later and the order is still on hold. I contact customer service to find out if they received the file I sent and when my order is going to be updated. Instead of finding out information about my order the guy literally told me to watch a video and couldn't give me any helpful information about what was going on. No help AT ALL... lol 3 days later my order is still on hold making my store look bad for my customers. I sense laziness and unprofessionalism all over this place. About to switch to Gooten.

The ease of this service cannot be overstated. They are helping me make my side gig a full-time job.

Easy to use and great education platform. They make it very simple for you to understand and design your own unique products.

Very straight forward and saved me from hours of tedious work!

Great interface, easy to upload images and create products. The prints themselves are very high quality and I was honestly blown away when I received my first printed iPhone case. The turn around time on your customer's items can be a little lengthy sometimes, but it is to be expected.

My only real complaint is that the packaging is not the greatest and my customers have told me their items arrive often times balled up and shoved haphazardly in a non-tear bag. But in the end, the quality of the products makes up for this.

Thank you,
Max
www.oldmcleod.com