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Printful is definitely stepping up their game! I used to hate this app but they definitely improved from last year. The only thing is limited colors and options for their European warehouse and prices are still high....
Has lot's of problems. Mockup Images sometimes are blurry even with good DPI. Logo In mockup look's in different size compered to template, sometimes even in slightly different location. Sometimes pages load infinity time when waiting for upload and u must restart page and start from beggining. Some products even dont have a mockup view and u can't tell how final product look's till you push it to the store. Its hard to work with printful templates. There is no mirror copy, and most of the products dont have grid view, and if is than it is far from good. Its impossible to make identical shoes without mirror view. There is lot's to update and fix so user can make their own design without stress.
Hi there!
Thank you for taking the time to share your experience.
Mockup images are meant to help your customers visualize the product, however, they are computer-generated images and are not 100% accurate. We also take into consideration that higher-quality mockups are much heavier and load longer which might affect your store. This is also the reason why some products like all-over print and sublimation products don't have mockup previews. However, if you create a template first, you can download all mockups to take a closer look before submitting the product to store.
Grid view is available for products with specific print area while sublimation and all-over print products don't have such restrictions. While we don't have a specific mirror feature, in the transform option you can choose to flip the image horizontally and you can also use the reflect option in the pattern tool.
However, please know that we are constantly working on improvements and we aim to make store management and product adding as easy as possible. We sincerely appreciate your patience!
I first started printful in 2019, because they made dropshipping easy, they are trustworthy and they have one of the best apps easily. However, I am taking branding more seriously and i realize printful becomes less and less useful for anybody who wants to brand their clothes.
1. I find shirts that only offer outside labels. That means, you have your logo on the outside and another brands logo on the inside. That's like having nike on the outside and adidas on the inside. That's brand confusion.
2. And those same apparel models are offered by other dropshippers with the option to remove or peel away the inside tags and add your own tag. Why in the world would i pay for an outside below the collar print, when you still have the inside tag from another brand? Would you trust a person if they told you their real name was Paul, but then you see their ID and it says Jeff?
I am literally trying to use printful even though they are more expensive. But they don't take branding seriously imo. I moved printful up to 3 stars because they have excellent delivery track record and makes dropshipping easy, especially for beginners. But we would love to have the inside tag sorted out somehow.
Hi!
Thank you for sharing your concerns.
Indeed, some products don't have the option to add an inside label, only an outside one for your logo. We are offering various different products in our catalog and while most of our customers are store owners, we still want to offer more product options for everyone and the tear-away label depends on the manufacturer and our agreement with the supplier. We continue adding more products with branding option. We sincerely appreciate your patience!
Prices in the industry have overall increased due to inflation, but we still offer various features for free (mockups, support, design generator, designs and cliparts).
We're thankful for the feedback you have provided!
Lately, they have been having issues with developing good products, some customers received bad printed products, shipping times are not as fast as they were, prices are expensive, I give them 4k per month and I don't get any kind of support from them, they haven't improved in any important aspect since months. I think if they keep treating customers like that they will keep losing them, but it's their business so. In my personal opinion a good company that is not taking care as they should.
Hey there! Thank you for sharing your review! We're sorry to hear there has been some misunderstandings between our customer support and yourself.
I'd like to hear more about your experience, please reach out to us at feedback@printful.com We'd love to hear from you!
-Lauma
**UPDATE**
Hey there!
Thank you for updating us about your experience. We're extremely happy to hear that your experience with us has improved. We are looking forward to a long-lasting collaboration!
-Liva
Update:
Thank you for sharing your concerns. Please know that we are constantly working on adding new products based on the demand, you can also participate in this by submitting your requests on our feature request page (https://www.printful.com/feature-requests).
Regarding prices, our catalog has a wide range of products and prices but please note that there are no hidden transaction fees for any of our orders and we extensively test all our products to ensure the best possible quality for the product and the print. Also, the prices reflect our 24/7 support, free cliparts, designs and option to edit the designs with our generator.
You also noted quality issues and shipping time. Please know that we are constantly working on making improvements in both areas and we sincerely apologize if there hasn't been much improvement for your orders specifically but you can definitely reach out to our support team in cases when orders take longer to deliver or there are quality concerns. Your reports help us work on changes in our system. We sincerely appreciate your patience!
- Renate
Buena página para personas que quieran a dar a conocer sus propios diseños, así como cualquier tipo de impresión,
Need to expand on your snap back colors like camo ext.
Ship times take forever and there is no live service. I'm about to leave after 18 months. Was a good service but now all I have are angry clients.
Thank you for your honest feedback! We're sorry to hear the shipping delays with your orders.
Covid-19 has also affected delivery times worldwide due to border closures and limited cargo travel. This is not something that we can affect as it involves global processes and policies. While more flights are being scheduled, some delivery delay is still expected for the time being until the situation with the pandemic really improves. We have placed disclaimers on our site when placing an order as well as on our Covid-19 updates page about possible shipping delays (see here https://www.printful.com/covid-19).
We can be reached at support@printful.com and chat feature is available during US business hours on Mon–Fri. On average, you can expect a reply from our customer support team within 48 hrs.
I see you have been in touch with our customer support. I'll send you a follow-up email to make sure all your concerns have been successfully resolved.
Please let us know if you have any additional feedback, write to us at feedback@printful.com
-Lauma
products are good and integration with store is good. customer service is pretty bad. they don't give a crap about keeping customers happy. probably because they're the only reasonable option out there.
Great quality but getting in touch with their customer service is a nightmare! One of our top selling products has had issues with not coming out correctly for the past few weeks, resulting in unhappy customers, and it's been almost a month since this whole ordeal started. Plus, they take so much money per print it's insane! For that price you'd expect better customer service.
That said, Jorge there has provided good service, but the design team is totally MIA. Disappointed with that for what we're paying...
Submitting this review to get rid of the pop-up. But the apps good too.................................
Thank you for your review, we appreciate your feedback!
If you have any suggestions or questions for us, be sure to reach out at feedback@printful.com, we'd love to hear from you! :)
- Vita