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Customer service is absolutely frustrating and non-helpful at all when you really need help with trying to disconnect an old, inactive store without any orders or payment info stored and connect a new one. I haven't had such a frustrating process with customer 'support' for a long time and it's still not fixed.
Thank you for your review! The connection process should certainly be a quick and easy process. We would be more than happy to take a closer look into the situation and help out, so please reach out to feedback@printful.com. We'll gladly look into it!
app works good but quality of printed shirts is really bad I bought multiple shirts for my business and all of them are peeling off!
We're glad to hear you like the app! We also appreciate the feedback you shared regarding the products and we'd certainly be happy to check further on the situation. Please send us an email at feedback@printful.com and we'll investigate right away.
It is appalling in its vague and pathetic instructions to using it. It says you can connect multiple stores but I tried connecting another shopify store (on a separate shopify account) and it was not possible.
And there's much more to dislike but I can't be bothered if you can't be bothering finding out what is obviously wrong for yourselves.
Thank you for your feedback, we truly appreciate it! We'd certainly be happy to check further on the connection issue you experienced. Please send us an email at feedback@printful.com and we'll investigate right away.
Considering that Printful is the top POD and the longest in the industry as far as I know, based in the US, I thought I'd give them a try. However, using their app has been unnecessarily stressful, and trying to ask for help has been even more stressful. No wonder I see most people prefer to go to Reddit for their questions instead of asking the creators of the app.
When I encounter issues with other apps, even if they are free or low-cost, the support teams always go above and beyond to solve the issue. They provide assistance through screenshots, video sharing, and even access to the website backend to fix the problem. It’s easy to see how passionate they are about their app. However, my experience with Printful has been different, leading me to distrust their service for selling high-value products to customers. Despite explaining which product type I’m working on and providing screenshots, their responses often seem off the mark.
For instance, I had a question about t-shirt mockups being blurry and whether this would reflect on the physical product. I provided a screenshot, but the response I received made me think I was talking to a chatbot: "It seems you have sent the wrong file," despite me clarifying that it was indeed my design. Imagine thinking your design is an error just because it's not “common.”
I also spent hours trying to get their canvas sizes right and ensure they bleed properly by editing images with the mockups I downloaded from their website to mirror edges. I did this for each size in their mockups for the canvas, but still had issues with each size image sticking to its respective size variant and not overlaying on the other sizes. After providing screenshots as usual, I got a response hours later asking, "Tell me what's the name of the t-shirt you're working on so I can see what’s the issue." This is frustrating, to say the least. Our time should be taken seriously.
I also had to install another paid app just to combine different products that are relevant so I don’t have to create multiple listings for the same product, like framed canvas and canvas. This has been incredibly frustrating, and after spending days trying to configure things without adequate guidance, not a single product has been pushed to my store because their system doesn’t work properly and their agents seem indifferent.
LMAO even their responses to reviews on the shopify store is "indifferent," just take a read. This reflects their customer service as well.
Update: Changed to 1 star, still no one is helping. They provide vague instructions telling you to download their size mockup guide for each canvas size to resize your design to each specific size. Yet they don't have the option to apply a separate image for each size, making their mockups useless, which makes mirroring edges impossible unless each product is just applied to one size. Separate file images/sizes should be allowed to be added to each size, we are not customers buying 1 size for ourselves but we are a dropshipping print on demand, their service and tools have yet to reflect that. Not sure where all the high ratings are coming from.
We appreciate the time you took to submit the detailed review! We're sorry to hear that your experience with locating the necessary information for building your store and products didn't go as smoothly as expected. We truly appreciate the feedback you shared, and would be more than happy to take a closer look into the situation. Feel free to send as an e-mail at feedback@printful.com and we'll gladly take a closer look into it.
Printful's integration with shopify is the worst! I'm not a knobb and I'm well versed in front end development, but linking printful with shopify is impossible, it keeps saying "connect store" that link leads to a vicious annoying cycle where you keep hoping between printful and shopify whil nothing is happening!
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the connection issues you mentioned. Please send us an email at feedback@printful.com and we'll investigate right away.
It's 2024. There is NO REASON that you should even have an app for Shopify if all the migration needs to be done one at a time, product by product, manually. What a terrible customer service experience.
We appreciate the feedback you shared! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at feedback@printful.com. Your input is valuable to us as we continuously strive to enhance our services.
each time i am trying to put designs items on shopify, says error, cannot find store. but under connect printful says, app installed on shopify and connected.
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned error. Please send us an email at feedback@printful.com and we'll investigate right away.
very confusing to navigate and connect - limited options
Thank you for leaving a review! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at feedback@printful.com. Your input is valuable to us as we continuously strive to enhance our services.
I don’t understand it yet I’ll give a better review when I better understand it
Thank you for sharing your thoughts! 😊 We understand that it can take some time to get the hang of things. Feel free to reach out to us via email feedback@printful. com if you have any questions — we’re here to help!
Uninstalled the app and now the currency in my store is Japanese Yen! This is a disaster.
Thank you for sharing your feedback! We're sorry to hear that you're having trouble with the store currency. Please send us an email at feedback@printful.com and we'll be more than happy to review the situation.