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I used this app to make my design become a reality, the quality of the clothes and the way it prints my logo is also quality. The shipping is fast, I also love how you can use your logo on the packaging it makes our customers feel more secure and confident on buying from my store.
After having installed several other apps that do print on demand, Printful is by far the most user friendly interface. While other UX's in this category are very clunky and not intuitive, there is a logical progression through every step in the design process here. I use this app for a few of my Shopify Plus stores and my only complaint is that I will get customers that send me photos of crooked design placements (and yes, our print files were placed squarely within the guideline) or print that comes off after a few washes. All in all, this app is a great way to test demand with no upfront cost. Great work overall. As with any project like this, there is always some improvement still to be done.
They have a good service the only problem I have with them is their prices for their shirts are high . I wish that they would come down on some of their prices so I won't have to charge so much for my products.
i really like the ease of product use i wish they had more current customizable pop culture products like fanny packs and pouches
The store does have great products and is very useful. However, the measuring tool is off-centered and has been shipping with the logo out of place which is ultimately affecting our customers. Aside from that, the customer service for Printful has not been helpful and very argumentative. It is a shame because I do enjoy this app.
Update:
Along with the previous issue, Printful lost an order that was supposed to be shipped and did not refund the order nor apologize for messing up the order. If I could give this app 0 stars I would. Please be better.
UPDATE:
Printful does not inform you their products are "sold out" until your customer orders. Which means you have to tell your customers the product is sold out. Why doesn't Printful tell you their product is no longer available well before someone orders? I would use another third party to supplement your needs....
Hi there, thank you for your review! I'm very sorry to hear that you've had an unpleasant experience with the placement of the prints!
I see that you have submitted a problem report about this error and our team was able to assist with it - thank you for taking the time to submit a report as this helps us understand the quality concerns better.
While it is possible to center a print file in the mockup generator, the generator will not be able to center the design within a file. This means that if the design itself isn't centered in the file, our generator will not center the actual design, it will center the entire print file based on the width of the file.
It is important to make sure that the design is centered in the file prior to uploading it or centering it manually in the generator so that the prints are centered on the finished products as well.
We certainly take responsibility for errors that have happened on our end and in cases where better print results can be achieved by making changes to a file or a product, our team will provide suggestions for what can be improved.
If you have any questions or concerns about our platform or anything else, feel free to contact us at feedback@printful.com!
Update:
We're very sorry to hear that a package has become lost in transit! We trust that the carriers we work with will deliver the packages without any damage and within the estimated delivery timeframe. Unfortunately, on rare occasions, packages may get lost during delivery due to unpredictable circumstances. We understand that this can be an unpleasant situation and we do take responsibility for orders that have become lost in transit due to carrier errors, however, claims for lost and damaged orders have to be submitted within 4 weeks after the last estimated delivery date as per our policy.
Since more than 4 weeks have passed since the last estimated delivery date of your order, our team may not be able to offer a refund, but we'll follow-up with you via e-mail and we'll assist in resolving the situation!
Update: In case there are stock issues with a product, we would let you know by sending a notification that the product is either temporarily out of stock or discontinued. This way, you can take the time to prepare and decide whether you will removed the product from your selection or replace it with an alternative.
Unfortunately, rarely, there might be cases where our suppliers have run out of stock of the item suddenly. In these cases would reach out to you about the affected order to inform you about the situation and you will be able to decide how to proceed further. I definitely understand that it is not pleasant to encounter a sudden stock issue and we try to notify you as early as we can if there is any problem with the stock of the product. I see our team has contacted you about an affected order and has offered some possible solutions. We do apologize for any inconvenience this has created!
- Zana
Very difficult to edit designs on the app
Great to work with. It can take a while to get from USA to Australia (up to 20 days) but the quality is something I can proudly put my business name on. I especially like the custom packing slips at no extra cost. Shipping rates are fair. I wish they had a currency converter so that I can stop using Google to translate what USD is in AUD. Would love to see this in the future.
Good design. Response to queries is poor though, kept you wondering what and when especially during COVID-19. Designs are discontinued for many colours. The app flow is cumbersome despite good UI.
Thank you for sharing your review, we truly appreciate it!
Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day. We're also starting to expand our chat availability to resume 24/7 live support in the near future.
Please write to us at support@printful.com and we'll check the stock availability and help you out with your other concerns!
-Lauma
veloce pratica e dinamica
EASY TO USE AND FANTASTIC APP
We appreciate the feedback! 🧡