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Like the app! Let´s you print many things on hoodies, tshirts etc. interface is easy to use and nice app to have
products are good and integration with store is good. customer service is pretty bad. they don't give a crap about keeping customers happy. probably because they're the only reasonable option out there.
I ordered a sample hat for my store which was good of quality in itself but the stitching color variety wasn't. I understand that my logo has a gradient in it and that's difficult for an embroidery machine but the thread colors are so basic, my logo just didn't look like itself. I have another logo but was "too complicated" for their machine.
The customer service leaves a lot to be desired as they are simply unprofessional. They greet you like they've known you for a long time but like you're an annoying friend they don't want to talk to. It takes 1-2 days in between responses for them to get back to you as if time is not money for you - it is for them!
Lastly, I don't like the fact that Printful shows all of your store's inventory and orders when the products and orders don't pertain to this app. If you change products to "not synced" you still can't hide them from view.
The orders in your store with other vendors will sit there in Printful's order screen and you can't hide that either. It's a poor back-end design for us and just annoying. The answer I got from Keana R. was "remember, they (Shopify store & Printful) are as 1 now" so I cannot delete orders from the Printful app or they delete from my store altogether. Also, being greeted just as "hey" is simply annoying and unprofessional. I mean, sorry to bother you for being paid to do your job.
Hi there! Thank you for your review and for sharing your experience with us, we really appreciate it!
We're sorry to hear that you've encountered poor communication from our team. We want our customers to feel welcome when reaching out to us and to know that we are always here to assist when necessary. We would definitely not want you to feel like you are troubling us when reaching out for assistance, that is absolutely not our intention, and you should always let us know if anything has come up so we can help resolve the situation as quickly as possible. Your feedback on your encounter with our team certainly helps us in improving the quality of our customer service and we thank you for feedback on this!
As for the not-synced items, upon connecting Printful with your Shopify store, our system will automatically pull in any product listings you already have in your store. This is a completely normal process and happens in case you would like to manually sync the products with Printful. However, you do not have to do that if the product is fulfilled elsewhere and we suggest "ignoring" the products which aren't fulfilled by Printful. By ignoring a product, it will still show in your products list in Printful, but in a separate tab and our system won't pull in orders where these items have been ordered. You can ignore a product by going to the Printful app -> Products -> Ignore product. We hope this tip helps!
Thank you again for your review! In case there's anything else you'd like to share about your time with us, do let us know at feedback@printful.com!
Since im doing this via a smart phone it has its limitations but im managing just fine. Thanks guys.
Arbeite schon von Anfang an mit Printful zusammen und bisher noch keine unlösbaren Probleme gehabt. Großes Sortiment, ordentliche Preise, ordentliche Lieferzeiten. Der Kundensupport ist auch optimal und immer freundlich. Einfache Handhabung beim Erstellen der Produkte und alle Funktionen arbeiten einwandfrei. Im großen und Ganzen ein sehr zuverlässiger Partner! Empfehlenswert.
The Printful app provides and incredibly easy and convenient way to update store products and keep track of the available inventory and changes needing to be made. I would like to see more options in the future for design sizing and location on t-shirts and hats in the mockup generator, but overall this app is great and I would recommend to anyone!
So I have used Printful a lot in the past year. In the beginning I had big issues with custoemr care and shipping. It got better after a while. BUT I just placed a 200 pcs caps order and they shipped them 10 caps at a time!! Resulting in 20 packages, meaning me having to track 20 packages in a slow Latvian post system as well as a possible 400 Dollars extra fee as customs charges 20 Dollars each time they process a package. They said they can't pack more than 10 hats at a time which is a lie. I've received bigger orders than that, which I can prove by my past orders. So IF they only have the ability to ship small boxes with 10 caps per box they should have mentioned that in the ordering process. This is so unprofessional, this is an important order for me and I am really upset how this has been handled, how untransparent the process has been and that on top of all of this they lie in my face telling me they cannot ship more than 10 hats at a time!!
Hi there!
Thank you for your feedback! I certainly understand the situation and that it is not pleasant to receive items in separate shipments.
Currently, there is a specific max amount of items that would be shipped within one box. If the amount exceeds the maximum number of items per box, the order will be split into multiple shipments and shipped to the customer separately.
Please note that the maximum number of items per box, however, differs for each product category.
We appreciate you letting us know about these issues. As we move along, we hope to add more features and packing options and improve your time with us even more.
We apologize for any inconvenience this has caused you! If there's anything else you'd like to share with us or if you have any questions, be sure to let us know at feedback@printful.com anytime.
- Elina
Great quality but getting in touch with their customer service is a nightmare! One of our top selling products has had issues with not coming out correctly for the past few weeks, resulting in unhappy customers, and it's been almost a month since this whole ordeal started. Plus, they take so much money per print it's insane! For that price you'd expect better customer service.
That said, Jorge there has provided good service, but the design team is totally MIA. Disappointed with that for what we're paying...
Easy to use and great support.
I was so afraid to use this and boy was I surprised. I was able to get in and do what I had to do quite easily. I love that the interface is user friendly..they have a fan in me!