Printful: Print‑on‑Demand , 5.925 Rezensionen
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UPDATE: 24 hours after fulfillment was promised and no movement. The new customer service rep was unaware there were any problems and nothing had been flagged for review or production.
ORIGINAL: Great software, lousy fulfillment. We have used Printful several times this year for several hundred shirts. Their integration, set up, software, etc. is all amazing. It just works like it should. The problem is with fulfillment. For the holiday season we had several orders placed on hold for issues. When the issues were resolved, Printful just left them on hold. Several chats, emails and calls later — still on hold. Customer service rep couldn't tell us why. She also wasn't sure how to fix it. These customers won't be. getting their shirts in time for the holidays. Also, out of 100 holiday-season orders, we have had five customers sent shirts by other designers. By the time we could get a photo from the customer (Printful's request), the shirts reordered, etc., these customers too will no longer have them in time for the holidays. To the customers, we dropped the ball, not the transparent provider. So, no matter how good the software and set up is, if the customer service and fulfillment behind it falls apart, you need to find another print-on-demand provider.
I LOVE IT! I can drop ship my own branded merchandise! No more expensive inventory.
I think that this app is wonderful! I'm no where near being a tech savvy person, but this app walks me through the whole process and even add helpful videos to guide me along the way. They even sent me an e mail because I wasn't charging the proper taxes for my products and my store isn't even open yet. To me that speaks volumes to Printful's desire to see me and assist me in succeeding in my up and coming E-commerce Store. Thank you Printful.
The order was charged, and they did not ship after 15 days. After 15 days I contact and they said it was out of stock. Did not have any email, notification about that?
Hey there,
Thank you for sharing your review with us! We're sorry to see your order experienced a fulfillment delay!
I was able to locate the order and I see we had a stock delay from one of our suppliers. For products that are "restocking" we don't send an email notification. Please feel free to take a look at "What do the tags in my order view mean?" FAQ here: https://help.printful.com/hc/en-us/articles/360014068199-what-do-the-tags-in-my-order-view-mean-
I will follow up with you personally with more information and hopefully, we can work something out! :)
-Lauma
Awesome app easy to use bit pricy but i love it.I most definitely would recommend for people to use
Thank you Printful , we are please with the printing quality. Thank you for doing your best to improve your services, this shows professionalism. We look forward to doing more orders with you. We are a business that hold the standard of good quality, and pleasing our clients at a high rate. Therefore, your service is valuable to us, and we appreciate it.
Hands down the best service on the market! Perfect for start ups and can be used not only for start ups! Perfect app and I highly recommend it
Great service and great prices. Looking forward to scaling my clothing brand with printful! Highly recommended.
Thank you for your positive review! We're so happy to hear you are enjoying our services! We look forward to a long-lasting collaboration!
-Lauma
So far it's been great, the mockup generator has helped very much, I've already started to get sales.
Printful is one of the easiest apps to use and their products are top notch, especially their pillows. I have used their service on multiple different platforms and only ever had one problem that they immediately fixed. (A t-shirt was sewn wrong and they were very quick to replace it.) Customer service is always prompt with answers. If you are new to drop shipping your own designs, this company should be your first choice.