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We used to love Printful, but now they've shifted to shipping their items from other countries and making their customers responsible for any charges and taxes that come with that. The worst part is that they don't even tell you. We've had two of the same item in different orders ship from two different countries and were charged completely different prices. This makes it impossible to know what to charge our customers and resulted in us losing money, essentially paying for some of our customers to get a free item. Customer service reps are rude, unhelpful, and even threatening. Printful needs to get its act together.
Thank you for sharing your review! We are sorry to hear your time hasn't been the best lately, but we hope to improve it moving forward!
When agreeing to use our services you have agreed to our TOS Section 1. and 5.D, you can find this information here: https://www.printful.com/policies/terms-of-service.
Order routing happens automatically using an advanced algorithm to ensure your customers can receive the orders in a timely manner.
We also have this information available on the pricing tab in our Product & Pricing catalog as well as in our FAQ's: https://help.printful.com/hc/en-us/articles/360014068659-Can-I-choose-where-my-products-are-fulfilled-
We also wanted to note that we pride ourselves in the high quality of our products and services, which is why we evaluate each problem report in great detail, to make sure that we provide you with the best services possible.
I understand how this situation can be unpleasant for you and I have reached out to you directly to gather more information and hopefully, we can find a solution!
-Lauma
Great app, really helped me with everything, fantastic support and a great service. Printful has been wonderful in all aspects from creating to shipping.
Super easy to use and convenient. Great customer service as well.
Anyone giving this service more than a star doesn't sell more than 2 shirts a month.
We spend about $4,000/month with Printful and they couldn't care less about us. Imagine if YOU had a customer paying you $4,000/month and you had a rough 100% markup like they do. About 15% of the orders have one issue or another.
Packages lost, that Printful has refused to replace, because they can't be bothered to submit a ticket with USPS. Designs printed on the wrong side of the garment. Holes in garments. Sending products to your customers from other shops, instead of yours and some of the things they've sent have been humiliating and we've had to explain to the customer how it wasn't one of our products. I could write an entire novel with all of the issues we've had.
I make a point to let them know about every single issue that they cause in hopes of their service eventually improving and they've BANNED us from their live chat, because there are so many mistakes made and they clearly don't want to hear about them.
Hi!
Thank you for writing a review.
We're sorry to hear about your experience with us. Please know that it has never been our intention to inconvenience you. We have certain policies when it comes to shipping issues and each case is reviewed individually.
While our prices may be a bit higher than other providers, our prices also reflect our 24/7 support, free clipart, designs, mockups and option to edit the designs with our generator.
We're thankful you are taking the time to report each mistake since we are constantly improving based on your feedback. We ship out thousands of orders each day from each of the facilities, so some errors can happen but we do take responsibility for them.
Please note that users are not banned from chat, our chat at times is not available due to long queues, however, we are available via email 24/7
Thank you for sharing your concerns, they help us look into situations closer and improve the services we offer.
very friendly easy to design shirts
It is a really really good app to sell your personnalized products online. Just wishe that it become free one day to send a sticker with the order but it's a good one
Love this app and products integrate perfectly with my Shopify Store. You do need to have a little technical experience,
Thank you for your review, we appreciate it!
If you need some additional help with setting up your store, be sure to check out our Store Setup Services here: https://www.printful.com/store-setup-services
You can also reach out to us at support@printful.com with any additional questions or concerns! :)
- Vita
- Vita
Awesomeness but i will suggest if the shipping prices can be review for those of us in the middle east.
Apart from that, the experience is dope...
Thank you for your review!
We also appreciate your feedback on our shipping prices and have forwarded it to our shipping team for future consideration.
You can also add your suggestions to our feature requests for a community vote here: https://www.printful.com/feature-request
- Vita
Je sui satisfait du service, produits de qualité, interface facile à utiliser. Vivement que vous fassions des ventes ensembles.
Super simple integration. Great quality products & reasonable pricing & turnaround times. Perfect for one-off or smaller orders.