Rezensionen (6.470)

Gesamtbewertung
4,6
Anzahl pro Bewertungsstufe
  • 83 % der Bewertungen sind 5 Sterne
  • 7 % der Bewertungen sind 4 Sterne
  • 3 % der Bewertungen sind 3 Sterne
  • 2 % der Bewertungen sind 2 Sterne
  • 5 % der Bewertungen sind 1 Sterne
Bearbeitet am 16. August 2021

UPDATE: my experience using the warehouse. It quite frustrating. Several times my products from the warehouse simply disappeared. Each time I had to prove that the products existed before and fight to get compensation for lost item. Never believe the amount of the warehouse items is stock that they show on the warehouse page. Double check how many items you had in stock and how many were shipped out to keep the track on your side. Also they have a tricky "30 days deadline" to submit the complaint regarding the item lost it transit. If the item wasn't delivered within 30 days and you sent a complaint before a deadline, they will refuse to pay the compensation until you wait for another 45 days. But if you complain on 31st day they will refuse to investigate your complaint all together, which is very hippocratic and illogical. Customer service. The main issue is that each time you get a reply from a different person, even if you continue to discuss the same issue. That is frustrating since you need to explain the issue each time from the beginning and prove your point over and over again. Original review: Since "location" feature was introduced I have to fulfill all warehouse products manually just because I use printful and other fulfilling solutions simultaneously.
It was semi-automatic before update, but not any more. Developer basically ignored all feedback and there will be no solution for the problem in the near future.
Also "location" feature were activated without any warning or consent, this feature ruined all shipping profiles and created a mess in the store, I had to spend hours fixing everything.

Nerrrdy.com
Polen
Etwa 4 jahre mit der App
Printful hat geantwortet 16. August 2021

Hey, there!

Thank you very much for your feedback. We're very sorry to hear about your experience with our services. We take your feedback regarding the warehoused products seriously and will investigate further to see what happened and how warehousing processes can be improved in the future to improve your experience.

Due to the worldwide situation shipping speeds were slowed than previously, however since the situation has improved, we no longer ask you to wait an extended additional time to receive coverage for lost items. Please submit a problem report after the estimated delivery date has passed and there are no recent tracking updates indicating that the shipment is still moving but slightly delayed.

We want to provide fast replies to your emails to help you resolve any issues as fast as possible, however, if you don't mind longer response times, please request to speak to one support agent and we will honor your request.

Please don't hesitate to reach out to us via feedback@printful.com if you have any additional feedback or any other concerns.

-Liva

22. März 2018

Simple and straightforward to set up.

Cuthillz
Vereinigtes Königreich
2 monate mit der App
4. September 2016

Printful has put together a well thought out and powerful app. They are the only ones as far as I know to make a nice cap which is cool. After adding a product it takes a bit to be able to edit variants but their customer care is good. Thanks Printful!

Make America Born Again
Vereinigte Staaten
Mehr als 3 jahre mit der App
10. August 2017

App is easy to use and effective, the only two aspects they could improve are: the area where you can print (only the "central" part of the garment for now) and the prices.

Scrawlclothing
Italien
2 monate mit der App
12. April 2018

Such great things possible with this app, highly recommend. Never leave reviews, I felt guilty not to on this great app.

Vegan Wave
Vereinigte Staaten
2 monate mit der App
30. Januar 2017

I really like the selection of products to choose from to start up a brand!!!

Shopwithbarkode
Vereinigte Staaten
2 monate mit der App
Bearbeitet am 5. August 2020

They do a decent job. Turnaround time is spotty, lots of complaints from customers on orders not shipping past the 7 business day timeframe, only to be told items are "restocking" after I've confirmed they will ship on time. Spend more time dealing with unhappy customers and refunding orders than I'd like. Their customer service is lip service at best, and you get 3 different answers from 3 different people. Phasing out this manufacturer as fast as I can.

Sarah Marie Design Studio
Vereinigte Staaten
Etwa 4 jahre mit der App
Printful hat geantwortet 4. April 2019

Hi, thank you for your review! I'm so sorry to hear that you have encountered situations with out of stock items! Since we print on demand, many of our products are also stocked on demand which means that they may not be in stock when your order is placed. However, we can generally have the products restocked within a few business days and fulfill your order as quickly as possible. We would love to hear more about your experience with our customer support and other services which is why we have reached out to you via email for further details.

- Zana

7. November 2017

I've been working with Printful for over ayear and have the products for 2 stores printed and fulfilled by them. I had a very important package arriving too late at a destination and asked them to reroute it for me at my expense. After much back and forth they refused, in the end it was too much of a hassle for their operations. This isn't the first time I've had frustrating experiences with Printful's customer service. So while the printing is good, the fulfillment has been ok, the customer service is the reason I'm going to Gooten.

Run Ink
Vereinigte Staaten
Fast 5 jahre mit der App
Bearbeitet am 12. November 2018

its very helpful
........................................................................... thanks so much
jklnlknl/m

Nicola Brothers
Vereinigte Staaten
2 monate mit der App
16. Juni 2020

The App Is Awesome... Its Very Simple Easy To Use And Hassle Free. I Recommend To Others As Well To Use The App For Print On Demand Business...

AKTeesAdda
Indien
2 monate mit der App
Printful hat geantwortet 17. Juni 2020

Thank you for your positive review! It's great to hear you are enjoying the app and we look forward to continuing our collaboration! :)

If there's anything we can help with, be sure to contact us at support@printful.com anytime!

- Zana