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So far PRINTFUL has been AWESOME and I aint even begin selling as yet, the samples are great and they respond back to you in great time, PRINTFUL please be ready when my orders starts flowing in like water FOR MY CUSTOMERS PLEASE IM ASKING IN ADVANCE :)))), I know there are other companies doing the same thing in terms as fulfillment, but right now PRINTFUL IS MY PRIMARY SOURCE, GREST JOB GUYS, KEEP IMPROVING AND ILL SEE YOU AT THE TOP!
We enjoy working with Printful.
horrible customer support. zero effort and understanding. even if you explain the issue as if you would to a child, they still do not get it. horrible.
Thank you for your review!
We are truly sorry to hear that your experience with our customer support has not been all that positive, but we do hope that we can improve it moving forward.
We'll send you a followup shortly and hope that we can clear up any concerns you currently have.
- Vita
Ridiculously slow! Fulfilment and delivery up to one month! That will hurt anyones business as no-one want's to wait that long for their product. Sure, they'll tell you that fulfilment is within 2-7 business days, but we have already waited 5 days without anything happening to our order. Add 2-7 business day for the fulfilment and then the delivery time on top of that, and we'll have lost a repeat customer!
REPLY TO PRINTFUL: The order was placed on the 5th March. We were then given an estimated fulfilment time from 10th - 17th March plus shipping time of 3-4 business days on top. So 5 days just waiting, then up to another 7 days in production plus 3-4 business days for delivery. That means the customer had to wait up to 20 days for their product. It's the initial 5 days where nothing happens that's the real problem here.
Thank you for your review!
We're sorry to see that you have encountered these concerns with our estimated fulfillment times and I would like to give you some additional details on this.
We take 2-7 business (working) days to fulfill orders of custom products and you can see what goes into the fulfillment process in our FAQ here: https://www.printful.com/faq/shipping-packaging-fulfillment/6-how-long-does-it-take-for-my-order-to-be-processed-, then you would add shipping time to this estimate. Most of our orders are fulfilled within 3 business days.
Please not that if 5 days have already passed, you would not need to add an additional 2-7 business days to the estimate. You can see the estimated fulfillment timeframe for the order by opening it up in your Printful Dashboard > Orders. It looks like your order is currently already gone through quality check and should be packaged and shipped relatively soon.
If you have any additional feedback, as well as any questions or concerns, feel free to reach out to us at feedback@printful.com!
- Vita
Customer Service is very delayed in responding to questions, which often leads to missed deadlines or fulfillment of packages. Also there has been some difficulty with uploading new products to the store itself. Other great quality printing.
The app works great! I like it very much. Keep up the good work.
It's very simple Shopify app. I like it!
Amazing app. Easy to use and grate customer service
Great app. just wish they printed on sleeves
I love this company. The quality is perfect and the delivery time is on point. If it wasn't for them I wouldn't have a business. Thank you printful for always delivering on time.