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Worst support ever. Nobody can help you out, they just keep sending video tutorials. But nobody, after 5 attempts, can help you install everything properly. We finally managed to have it working, and now we found out they have the worst delivery system ever. Items don´t arrive on time or directly just don´t arrive. And if you try and contact them for shipping issues they just want your clients to find out what has happened, instead of them taking care of the problem. Incredible. Don´t waste your time, very unprofessional. Not what we expected.
Fantastic app! Just getting started, but I can see the potential. Easy to use and navigate, many options available for ordering. It works seamless with Shopify.
Great App. I recommended 100%
READ THIS WELL... I have printed 4/5 t-shirts using some of the most expensive one on the catalogue to check the quality of the product and printing - as suggested. After receiving the articles I noticed immediately large necks, no size-labels ...AND THE SAME EXSACT CHIP PRINT PROBLEM REPLICATED ON EVERY LOGOS OF MINE ... NOW READ THIS AGAIN.... THEY WILL NOT ADMIT ANY DOING WRONG... CONSEQUNTLY YOU WILL NEED TO DEAL WITH YOUR CUSTOMER'S FRUSTRATION. When I pointed the fact that the logos were screwed, someone replayed to me this exact statement: "the job was delivered as expected." So If you decide to use this service after reading this message, you'll deserve any trouble that may come at you !
UPDATE:
To start off, we take full responsibility for any errors made in our fulfillment process, you can find our Returns Policy here: https://www.printful.com/policies/returns. The print coverage, however, heavily depends on the qualities of the chosen fabric.
The thickness of the fabric, as well as its blend, can affect the way a print appears on the garment, you can see more on this here: https://www.printful.com/important-facts-about-tshirt-printing
According to the submitted graphics for this order, our fulfillment teams confirmed that we would not be able to provide better results for this print file and a reshipment would look exactly the same. We would recommend adjusting your print file for a better outcome moving forward. We also recommend checking product reviews to see if the garment is something you're looking to add to your store. We're sorry that this has caused you some inconvenience!
Thank you for your review! We experienced technical difficulties with our website, we apologize for any inconvenience this has caused! Please find more information here: https://bit.ly/3eZTyVI
We are sorry to hear about the issue with the products. Could you please send us more information on this to feedback@printful.com? We'd like to look into this in more depth.
-Lauma
This app is amazing, I can now upload and feature my artwork for sale as quickly as I want! Dropshipping heaven for sure, highly recommend :)
Printful contacted me regarding this issue below and said they are aware of the problem and hope to have it resolved soon.
Printful is a t-shirt printing company but when you want to create a front / back you can create the front no problem but when you do a front, back the back does not show in shopify. I spoke to someone about this and he said I have to drag a photo of it there. but that is nuts, i need to see the actual tee created in Shopify to be sure the tee looks correct and that it is actually in shopify. Why would you want me to assume it is.
On a good note, finally they have increased the customer support team and someone actually answers the phone.
great shopify app..... and great support
Great experience so far. Responsive and with quality printing. Would recommend!
I am currently ordering samples to determine the quality of these printed products. I do like the quality I have seen thus far, however I am not impressed with the number of times the sample orders I have placed have been out of stock. 1 of the items was out of stock for an indefinite period of time so in response, they cancelled my order (which I was not aware of). Since you only get a limit of 6 items at a sample price per month, I carefully selected which products would make up those 6. As a result of it being out of stock post purchase, I only was able to purchase 5 at the sample price and was told to purchase it again the following month which would take up 1 of the 6 I am allocated for the following month. Additionally, I was also only refunded for the product and not the extra shipping I paid for this product. I am very disappointed by the level of customer support I have received when I addressed these issues through their chat function.
Thank you for your review, we truly appreciate your feedback on your experience!
We're sorry to hear about your trouble with products being out of stock, as well as the quality of our customer support.
As we source our fabric from various suppliers around the world, we can't always account for the shipment delays they could encounter and this was certainly not something you should expect to happen on a frequent basis.
We also wanted to assure you that our main goal as Printful's Customer Support Team is to assist you by making your print-on-demand experience as seamless as possible.
We have just verified that you have been refunded earlier today for the shipping you paid on the entire order, you can find this refund by going to your Printful Dashboard > Billing > Printful Wallet.
Be sure to reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns!
- Vita
Great but too bad we can't use the product review and sometimes not that intuitive but making it work. Thanks