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You have a good service. I like a lot of what you have. The part that I run into problems with is making the design the way you must have it in order for it to work. That took a lot of my time, and I still don't know if it's correct. I did not purchase a t-shirt to see my own product yet. The first item to the create sale would be great at a reduced cost.
Awesome! Just focus on designs and they handle everything else. Once you make enough revenue, then you can go in house with printing and increase your margins. Great Tool!!!!
horrible customer support. zero effort and understanding. even if you explain the issue as if you would to a child, they still do not get it. horrible.
Thank you for your review!
We are truly sorry to hear that your experience with our customer support has not been all that positive, but we do hope that we can improve it moving forward.
We'll send you a followup shortly and hope that we can clear up any concerns you currently have.
- Vita
Ridiculously slow! Fulfilment and delivery up to one month! That will hurt anyones business as no-one want's to wait that long for their product. Sure, they'll tell you that fulfilment is within 2-7 business days, but we have already waited 5 days without anything happening to our order. Add 2-7 business day for the fulfilment and then the delivery time on top of that, and we'll have lost a repeat customer!
REPLY TO PRINTFUL: The order was placed on the 5th March. We were then given an estimated fulfilment time from 10th - 17th March plus shipping time of 3-4 business days on top. So 5 days just waiting, then up to another 7 days in production plus 3-4 business days for delivery. That means the customer had to wait up to 20 days for their product. It's the initial 5 days where nothing happens that's the real problem here.
Thank you for your review!
We're sorry to see that you have encountered these concerns with our estimated fulfillment times and I would like to give you some additional details on this.
We take 2-7 business (working) days to fulfill orders of custom products and you can see what goes into the fulfillment process in our FAQ here: https://www.printful.com/faq/shipping-packaging-fulfillment/6-how-long-does-it-take-for-my-order-to-be-processed-, then you would add shipping time to this estimate. Most of our orders are fulfilled within 3 business days.
Please not that if 5 days have already passed, you would not need to add an additional 2-7 business days to the estimate. You can see the estimated fulfillment timeframe for the order by opening it up in your Printful Dashboard > Orders. It looks like your order is currently already gone through quality check and should be packaged and shipped relatively soon.
If you have any additional feedback, as well as any questions or concerns, feel free to reach out to us at feedback@printful.com!
- Vita
All was well, I got all my stuff mocked up and put up easily but it gets 2 stars because when I ordered a sample of my shirt I saw how insanely cheap the shirts are for the price. The stuff is already expensive and for it to be cheap?!? It was a black shirt that was so thin you could see through it. Thank gawd I got it before I started marketing I would have been embarrassed to be sending something that low quality for that price to anybody
Excelente súper fácil de usar y los productos son increíbles, tienen mucha variedad y los precios son bastante accesibles
Prices are high but I like the mock-up generator better than other platforms. I am using this as my main supplier and so far, I am pleased.
Thank you for your review, we truly appreciate it!
While our prices might be higher than those of other fulfillment companies, we trust that, along with the services and the quality products we provide, it’s an overall good investment!
The product prices allow us to ensure and constantly improve a variety of our services, product development, offer technical and customer support, as well as other services.
That said, we are working on lowering the prices of our products and services, while still retaining their quality, which is why we truly appreciate your feedback on this!
If you have any questions or concerns, be sure to reach out to us at feedback@printful.com, we'd love to hear from you! :)
- Vita
Printful is a breathe of fresh air compared to other dropshippers.
beautiful & thank you
practicle, the products are fine
keep on
Used this app to sell merch for my brand. I like the quality, but there are hidden fees that make it so that you lose money if you don't markup your prices by 60-90%. This is on top of the base costs you pay for the products.
Hello!
Thank you for your review and for sharing your honest feedback.
The price you see in our product catalog would include the product itself and one print and additional prints would cost extra. As shipping and taxes (if applicable), are calculated on a variety of different factors like size of the order, fulfillment location and final destination - they're added only at the checkout.
If there are any unexpected charges that you've noticed, don't hesitate to reach out to our support team at support@printful.com or our live chat and we will be happy to help you.