Printful: Print on Demand

I have been unable to save a product that I design for some time now. I dont use this app regularly and actually want to start using it more but for some reason, no product that I design gets saved it just keeps spinning and spinning-- literally for hours on end.

I genuinely hope someone from Printful’s technical team finally sees this.

I’ve been dealing with an unresolved Shopify connection issue for over a year. Multiple support agents have already confirmed:

* they can see the conflicting backend Shopify connection
* verification has already been completed multiple times
* customer service agents themselves do not have authority to manually resolve or disconnect the issue

Despite this, I continue being taken through the same repeated customer service loop with no actual technical resolution.

I’ve provided:

* repeated verification
* screenshots
* proof of ownership
* explanations regarding loss of access to an old domain email

Yet the issue remains unresolved while my business deadlines continue approaching.

I currently need to:

* order samples THIS WEEK
* sign up for the Growth Plan
* prepare for an important May 17 event

What has been most frustrating is not simply the technical issue itself, but the repeated contradictions:
first being told the issue can be resolved after verification, then later being told customer service agents cannot make the backend changes required.

At this stage, I am respectfully asking for direct technical escalation from someone authorized to resolve backend Shopify connection conflicts.

For comparison, Shopify and Printify customer support have both been significantly more responsive and solution-oriented whenever issues arose.

Ticket Reference: #4969314

I truly hope this matter can finally be resolved properly.

No one ever responds to order inquiries. The platforms do NOT sync up at all, so you never really know the status of any of your orders. If you use chat, you just wait and wait and wait. If you email, you get no response whatsoever. RIDICULOUS.

They messed up 2 of my orders and was not addressed
They reused a tracking number for prior orders so no customer order was fulfilled. I'll increase to 5 stars once rectified.

Interface is inconsistent, you will be able to create a product and select all the variants but when you try to duplicate it half the variants will suddenly not be available in your region. don't bother with the AI chat support on their site, in fact don't bother with their human support either because both are absolutely useless. A terrible company to do business with.

Far too expensive for the quality and delivery experience provided.

I started with a Printful Growth subscription, built an entire collection, and ordered samples of multiple products with high expectations. Unfortunately, the experience quickly became disappointing due to extremely long shipping times, delivery issues, and underwhelming product and print quality.

For the price being charged, neither the garments nor the prints justify the cost or the wait. Some orders took far longer than expected, while others showed as delivered despite never arriving. As a store owner, this immediately raises concerns about trusting the same experience with your own customers.

The overall finish and presentation also felt far more “generic print-on-demand” than premium quality.
Honestly, customers receive international orders from China faster than this.

For anyone considering using Printful for their brand, manage your expectations carefully.

Extremely disappointing experience. The platform is plagued with glitches, and customer service has been virtually nonexistent. As store administrators, we were unable to order product samples for ourselves due to a recurring system error. Despite raising the issue multiple times, we received the same generic, bot-like responses without any real assistance or resolution.

We initially signed up with Printful after seeing promotional content on YouTube aimed at new Shopify store owners. We invested time creating our own designs and integrating them into our store, only to encounter problems when trying to place sample orders before launching to customers. Every required detail was entered correctly, yet the platform repeatedly generated the same error message.

The lack of customer support has made the entire process unnecessarily time-consuming and frustrating. In such a competitive industry, customer care should be a priority. Unfortunately, our experience suggests otherwise. I would recommend considering alternative providers if you value responsive support and a smoother onboarding experience.

wont work! it did not transfer the products i created before adding to shopify. It will not fully download on Shopify. I cant do anything with this app. Do Not USE IT. wont even post this review it sucks

when you doing business with printful it feels like youre getting SCAM OR ROB. I try their subscription $24.99 for all these perks and come to find out you pay more then the "free plan" they don't even deserve a 1 star I don't know how shopify just do business with anyone that looks to deceive their customers !! NOT COOL!!!!!

worst customer service experience I've ever had.