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its now saying one of my products is discontinued and there is no method of changing or altering it. most of the links dont work and individual products keep breaking. who build this back end?
Hi there!
We greatly appreciate the review and we are very sorry to hear you have run into so many issues of a technical nature - this certainly should not be the case. Some products indeed do not have an alternative when they are discontinued, however, regarding "breaking products" and "links not working" - could you kindly message us at feedback@printful.com - we would like to take a closer look at the cases for you.
Péssimo! Eles oferecem o plano grow sem mensalidade como teste, mas cancelei muito antes do prazo final, semanas atrás, e ainda assim fui cobrado. É lamentável. Essa empresa não é séria. Muito cuidado com essas promoções mentirosas.
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ATUALIZAÇÃO: AGORA TÁ UM JOGO DE EMPURRA: O SHOPIFY DIZENDO QUE A PRINTFUL QUE COBROU E O PRINTFUL DIZENDO QUE NÃO COBRARAM NADA, QUE QUEM COBROU FOI A SHOPIFY.
ESTOU DESISTINDO DO SHOPIFY. SEM ATENDIMENTO, SEM RESPEITO PELOS LOJISTAS DO BRASIL. ESCOLHAM OUTRA PLATAFORMA DE ECOMMERCE.
VEJAM AS AVALIAÇÕES DO SHOPIFY NA TRUST PILOT.
3 MIL AVALIAÇÕES, NOTA 1 ESTRELA.
FUJAM DA SHOPIFY
OLHA O QUE A ATENDENTE DO SHOPIFY TEM A CARA DE PAU DE FALAR: 16:38 Stephanie (Support Advisor): Eu entendo totalmente que está na sua fatura do Shopify, no entanto, como este é um aplicativo de terceiros, o valor que você pagou foi repassado a eles.
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e a resposta da Printful:
"Ao visualizar a captura de tela que você compartilhou, vejo que a cobrança a que você se refere vem da Shopify. Nesse caso, sugerimos que entre em contato com o Suporte da Shopify, pois eles podem fornecer informações mais detalhadas sobre o assunto."
UM JOGANDO PRO OUTRO E O LOJISTA, ROUBADO.
Olá!
Lamentamos muito saber da experiência que você passou. Compreendo perfeitamente a frustração em relação à cobrança. Localizei a conversa que você teve conosco e em breve acompanharei seu caso através do seu e-mail cadastrado!
Enquanto isso, se pudermos ajudar em alguma coisa, informe-nos em feedback@printful.com
They are to big. Support picks up just fine but if you have an issue it turns over to email which as they said "Quick Reply... 24 - 48 Hours".
So if an issue need back and forth response it turns into days. Meanwhile your customer is waiting and sometimes you have to cancel.
Not good for business. Meanwhile your kinda stuck.
Thank you for sharing your experience! We always want to ensure that our support team is able to help you with your inquiry smoothly and as efficiently as possible. We would certainly like to investigate this further, so please reach out to us via e-mail at feedback@printful.com. Your feedback is truly important to us as we're always looking for ways to improve!
Awful print jobs, long ship time and no customer service. They also have a very antiquated app where you cannot populate your images to multiple products, you have to do it manually one by one. If you hit "back" it will take you completely out of the app and you will have to start over again and again. They also don't even offer photographic prints or basic print products. But...I digress, this review is not about that....
This review is about quality. Quality is so important for customers and it Printful's quality is aboslutely AWFUL.
On February 25th I ordered two 24x36 prints. I uploaded two images to be printed through Printful. I sent these two prints through with the Printful recommended color profile of sRGB IEC61966-2.1 to ensure colors were true in my proofing viewer compared to expected print results. However, instead of printing closely to the colors provided, when the prints were finally delivered on March 6, both printed nothing like the images submitted. They are dark, muted and cool in tone compared to the print file especially in areas of green/yellow and shadows were darker as well SEE BELOW. I immediately notified Printful via their report a problem feature on March 6 attaching images of the original file and the resulting print. I followed up 24 hours later. On March 7 Printful replied, stating he saw the issue, confirmed I submitted them correctly and would see what the graphics team recommended. I waited two days and they did not follow up although I did inform them this was a time sensitive matter especially given how long it took them to send the original prints, especially when we have customers waiting. I followed up on March 9. I was ignored. I followed up again on March 11 and I was ignored. I followed up again on March 12 and asked for a refund. I was ignored. I filed a complaint with the Attorney General and sent that to them on March 13 and asked for a refund. I was ignored.
This company offers PRINTS--most of the time we never see what our customer gets. In this case, I did....and it's absolutely AWFUL. PRINTFUL AGREED. Then they just decided to NEVER RESPOND TO ME AGAIN and KEEP MY MONEY. Ignoring the impact that it had on me and my business. Disgusting. They falsely advertised a product, provided specific printing requirements for that product, failed to deliver the product as ordered, acknowledged they erred, ignored me for days and refused to refund the product.
Do not use PRINTFUL unless you want awful prints, upset customers and no way to fix the problem because there will be no customer service.
Thank you for sharing your experience! We're truly sorry to hear it hasn't been the best. Please know that our support team is most certainly not ignoring you, we're currently experiencing a high volume of inquiries and apologize for the delayed responses that may occur as a result.
With that said, we’d be happy to check on the situation further for you - kindly send us a direct email at feedback@printful.com - and we will be sure to get back to you ASAP!
I linked my store with Printful and now I can't gain acesss to the Printful account... I'm logged into Shopify and see all my Pintful products however when I try to edit them on Printful it redirects me to a Printful login page.. When I login using my Shopify email I'm met with an empty account with no stores and products... when I try to link this to my Shopify it tells me to download the app via Shopify's Admin.,.. which I already did. Hence why I already have products... Nowhere on Shopify will it tell me the login info for my Prinful.
Thank you for leaving a review! The connection process should certainly be a simple and quick process. 🚀
It might be that the Printful account can be accessed with a different e-mail address or login information. We would be more than happy to look into this further, to ensure everything runs smoothly, so please reach out to us via e-mail at feedback@printful.com. 🙂
On Chrome I can't load the site. The overlay for a modal window has greyed out the site and I can't click anything.
Thank you for your feedback! We're sorry to hear you're experiencing issues with our site. Have you accepted the cookies on the site? Sometimes, this can impact how certain elements load. If the issue persists, please reach out to us directly at feedback@printful.com, and we’ll be happy to assist you further!
Su nueva herramienta para Mockups generados por IA no funciona.
La utilizo para los Hoodies All-Over Print y la imagen generada es igual a la del modelo que se escoge como referencia a pesar de que especifico un color diferente de cabello y el fondo de una ciudad.
¡Gracias por compartir tus comentarios! Siempre queremos asegurarnos de que todo funcione sin problemas. 🚀
Hemos analizado el problema que mencionaste, lo hemos anotado y lo mejoraremos en un futuro muy próximo. En caso de que haya algo en lo que podamos ayudar mientras tanto, no dude en comunicarse con nosotros por correo electrónico a feedback@printful.com. 🙂
Customer service is absolutely frustrating and non-helpful at all when you really need help with trying to disconnect an old, inactive store without any orders or payment info stored and connect a new one. I haven't had such a frustrating process with customer 'support' for a long time and it's still not fixed.
Thank you for your review! The connection process should certainly be a quick and easy process. We would be more than happy to take a closer look into the situation and help out, so please reach out to feedback@printful.com. We'll gladly look into it!
app works good but quality of printed shirts is really bad I bought multiple shirts for my business and all of them are peeling off!
We're glad to hear you like the app! We also appreciate the feedback you shared regarding the products and we'd certainly be happy to check further on the situation. Please send us an email at feedback@printful.com and we'll investigate right away.
It is appalling in its vague and pathetic instructions to using it. It says you can connect multiple stores but I tried connecting another shopify store (on a separate shopify account) and it was not possible.
And there's much more to dislike but I can't be bothered if you can't be bothering finding out what is obviously wrong for yourselves.
Thank you for your feedback, we truly appreciate it! We'd certainly be happy to check further on the connection issue you experienced. Please send us an email at feedback@printful.com and we'll investigate right away.