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Products are great. I do have a slight issue with the measuring tool when it comes to designing hoodies. It seems there has been errors.
Hi there, thank you for your review! Sorry to hear you are encountering some trouble with the measuring tool! We would definitely like to know more about your experience with this and see what may be happening here. We'll reach out to you via e-mail shortly.
- Zana
This App is terrible! Absolutely terrible! placed an order over a month ago and nothing! the order is still waiting to be fulfilled. for just 1 t-shirt!! 1 shirt! They have seriously dropped the ball during Covid-19. Im going to take my business elsewhere. I do not recommend using this Print-on-Demand company. The service is horrible!
Hi, thank you for your review! We're sorry to hear that your experience with Printful during this time hasn't been the most positive!
We apologize for the fulfillment delays we are currently experiencing for some product categories. With the various restrictions and limitations in place due to the situation with Covid-19 and an unexpectedly high order volume at this time of year, our production times have become longer. We are hiring more production staff to help us catch up with the order volume, but delays for some products are expected for the time being. We recommend referring to our Covid-19 updates page for the latest information on any production updates: https://www.printful.com/covid-19. We also recommend communicating these delays with your customers to better manage their expectations during these unusual times.
We understand that experiencing delays is not an ideal situation, but we are working hard to fulfill all orders as timely as we can and to continue providing our services to the businesses and people who depend on us. Hopefully, we return to our regular production times very soon!
If there's anything we can help with or if you have any concerns, feel free to contact us at feedback@printful.com!
- Zana
Printful is TRASH! Your customers will COMPLAIN!
BEWARE - Most of the positive reviews are probably sellers who have never actually ordered samples. Do yourself a favor and order samples first.
I made the mistake of building an entire store and uploading my designs. I spent weeks getting it perfect. Prior to launching I decided to order some samples.
Not only did the samples take WEEKS to arrive, (which would probably piss of my future customers) but they were GARBAGE.
There is no Quality Control at the Printful offices. 60% of my samples were damaged. Yes I repeat... 60%!! Bleeding, breakage, partial prints, not enough ink, parts of images missing, cracking.
Who in their right mind makes a mistake while printing and thinks it is ok to send it out to the customer this way????
If you want high quality garments. Printful is NOT that company. Do yourself a favor and read the negative comments first. Go with another printer!!!
Terrible mistake to have this app - they charge you VAT and shipping prices. Imagine, you buy from them an iPhone cover for 9.50. Then you charge your customer like 12.99, hoping to have this profit. BAM - no profit at all, since they subtract your margin with their VAT and shipping prices and as someone mentioned - you just need to have like 100% profit for all you sell, otherwise you'll be in my shoes - every order IS A DAMAGE TO YOUR FINANCIAL ACCOUNT - YOU GO INTO MINUS, NOT PROFIT. Stay away from this app, you can't compete cheap Chinese crap with your print on demand solution and sky high charges. Absurd. Updating my review. Even though the prices and taxation system is from the 90's, now they started shipping goods from USA. Imagine, you want a tee for 10 euro. They charge you shipping (approx 14 euros), VAT and in the end you need to sell a tee of 10 euros for 40 euros - to have at least some small profit. Your customer, who buys this thing - will find some local POD, not you with ridiculous prices. Guys, seriously? I'm out of this game. Total bullshit to be your customer if outside the US.
Hi there!
Thank you for sharing your concerns.
We extensively test all our products to ensure the best possible quality for the product and the print and our prices reflect our 24/7 support, free clipart, designs, mockups and option to edit the designs with our generator.
We are required by law to tax orders to certain destinations, however, you can also set up taxes in your store, Shopify has tutorials for that (https://help.shopify.com/en/manual/taxes/registration/setup).
Please note that we advise you to set up shipping with Printful and Shopify, if done correctly, you won't lose profit on shipping. You can offer free shipping to your customers as well, but please keep in mind to add the fee to the retail price to ensure that the shipping fee is covered on Printful's end (all this information is available on our website).
For additional help on pricing your products, please see our marketing tips on our blog: https://www.printful.com/blog/marketing-tips
- Renate
The app has a bug its developers can't fix. Precisely, The shipping rate zone of Printful is empty, which means a customer can't complete the order, and my designed tees are worthless. I timely consult Printful customer support, and they can't do anything to fix it, and what they tell is waiting, waiting, and still waiting! I can't wait for two days! I tried to delete and re-install the app to restore its t-shirt shipping rates several times, and even deleted my Printful account and registered again. Still, nothing changed! Very frustrated! I have to repeatedly upload and design my products every time I re-install the app because the Printful dashboard doesn't offer the backup service! They are wasting my time.
Hi there!
Thank you for sharing your experience. We're sorry to hear that you are experiencing issues with the shipping profiles.
Please note that once you connect your Shopify store with Printful, we push all of our flat-rate profiles to your Shopify account and we automatically assign the product to the right shipping profile. That means that usually there shouldn't be any problems with the profiles.
However, technical errors can happen, so our team is looking into your situation specifically, and we will get back to you with additional information on how this can be solved. We sincerely appreciate your patience!
-Renate
The actual product page didn't load the review page for me so I'm writing it here. Thank goodness I ordered a sample of the beanie I wanted to sell on my store (the Otto beanie). Not only did it come late, it came stuffed into a dirty parcel bag with no care or proper packaging, and the embroidery was GHASTLY. I wish I could attach photos here. Uneven, massive ripples in the beanie. I would be ashamed selling that to a customer. Their service also costs a fortune for businesses in Australia. Will never be using them again. Have contacted them for a refund, but upon reading some reviews here, will probably struggle to get my money back.
Hi!
Thank you for leaving a review. We're sorry to hear that your first experience with Printful hasn't been satisfactory.
Please know that we take quality concerns very seriously and we check each situtation individually to better understand what had happened. In this case, it was a fulfillment error and we have responded to your problem report.
You also noted the long delivery time. Shipping time is affected by various factors but we are working with our carriers to ensure fast and safe delivery, so thank you for reporting your concerns.
Regarding costs, please note that our prices reflect our 24/7 support, free clipart, designs, and option to edit the designs with our generator, however, signing up for Printful is free and we don't have any transaction fees.
- Renate
very bad i havent received my i
order
this is the worst company i have ever used! do not use printful to do any of your prints!!!! please save yourself the headache and never use this terrible terrible terrible company!!!!!!
'Printful's inept attempt to provide a POD service, do not trust what they display', 29s screen capture showing the laughable state of their print file offering - https://youtu.be/lF7bDVTcpho
Printful founder Davis must have raised some cash, not enough it seems, and now trying to deliver a platform with a skeleton crew. Printful shows me I have a 2XL tag file uploaded, on opening I see it is actually an XL tag uploaded.
Seriously, how do you push this live when ppl are planning to use it to build a business? From reports via shopify reviews the printing is not better. Support is laughable, copy paste on how to upload a print file.
** Printful are learning on your dollar, AVOID at all cost. **
Thank you for your review, we truly appreciate hearing from you!
We're sorry to see that your experience with us has not been positive, but we do hope to improve it in the future.
I also assure you that we are constantly focused on improving our platform, as well as the products and services we offer, which is why your feedback is so important to us.
We also appreciate your review of our support team and do understand that our replies can come across as scripted, but this is mainly because all of us follow the same practices and policies. If there was any miscommunication between us, we're also happy to review any concerns you may have!
I will follow up with your concerns via email shortly and hope that we can find a solution that works for you! :)
- Vita
Having continual problems. Printful customer service for incorrect orders is non-existent. Very hard to manage with them. I DO NOT RECOMMEND.
Thank you for your review, we appreciate your feedback!
We' re truly sorry that your experience with us hasn't been great, but definitely hope to improve it moving forward.
We looked over our communication with you and failed to find the concerns you mention, however we did notice that you've not replied to any of our emails, so it is possible that you're not receiving them.
If so, you could check in with your Spam and Promotions folders to make sure our emails haven't ended up there?
You can also reach out to us at feedback@printful.com directly, so we could address your concerns in more detail! :)
- Vita