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I synced an item to my store during one of their promotions, well within the right time frame. I reached out via chat because I hadn’t received the discount code I should have. Despite the promotion still being active, they took 2 days to respond. When they finally replied, they falsely claimed my product wasn’t synced until that day, which is simply untrue. I can prove it from the chat transcript showing when I first contacted them. It feels like they purposely avoided honoring the promotion and providing the discount code, which is incredibly disappointing. Would not recommend this service based on such dishonesty.
Thank you for sharing your experience! We apologize for the inconvenience caused and we can see that our team was able to make this right for you and offer the discount. We appreciate your understanding during this situation and you can always reach us at feedback@printful.com if you see areas in which we should improve.
I linked my store with Printful and now I can't gain acesss to the Printful account... I'm logged into Shopify and see all my Pintful products however when I try to edit them on Printful it redirects me to a Printful login page.. When I login using my Shopify email I'm met with an empty account with no stores and products... when I try to link this to my Shopify it tells me to download the app via Shopify's Admin.,.. which I already did. Hence why I already have products... Nowhere on Shopify will it tell me the login info for my Prinful.
Thank you for leaving a review! The connection process should certainly be a simple and quick process. 🚀
It might be that the Printful account can be accessed with a different e-mail address or login information. We would be more than happy to look into this further, to ensure everything runs smoothly, so please reach out to us via e-mail at feedback@printful.com. 🙂
Customer service is absolutely frustrating and non-helpful at all when you really need help with trying to disconnect an old, inactive store without any orders or payment info stored and connect a new one. I haven't had such a frustrating process with customer 'support' for a long time and it's still not fixed.
Thank you for your review! The connection process should certainly be a quick and easy process. We would be more than happy to take a closer look into the situation and help out, so please reach out to feedback@printful.com. We'll gladly look into it!
Su nueva herramienta para Mockups generados por IA no funciona.
La utilizo para los Hoodies All-Over Print y la imagen generada es igual a la del modelo que se escoge como referencia a pesar de que especifico un color diferente de cabello y el fondo de una ciudad.
¡Gracias por compartir tus comentarios! Siempre queremos asegurarnos de que todo funcione sin problemas. 🚀
Hemos analizado el problema que mencionaste, lo hemos anotado y lo mejoraremos en un futuro muy próximo. En caso de que haya algo en lo que podamos ayudar mientras tanto, no dude en comunicarse con nosotros por correo electrónico a feedback@printful.com. 🙂
app works good but quality of printed shirts is really bad I bought multiple shirts for my business and all of them are peeling off!
We're glad to hear you like the app! We also appreciate the feedback you shared regarding the products and we'd certainly be happy to check further on the situation. Please send us an email at feedback@printful.com and we'll investigate right away.
It is appalling in its vague and pathetic instructions to using it. It says you can connect multiple stores but I tried connecting another shopify store (on a separate shopify account) and it was not possible.
And there's much more to dislike but I can't be bothered if you can't be bothering finding out what is obviously wrong for yourselves.
Thank you for your feedback, we truly appreciate it! We'd certainly be happy to check further on the connection issue you experienced. Please send us an email at feedback@printful.com and we'll investigate right away.
Considering that Printful is the top POD and the longest in the industry as far as I know, based in the US, I thought I'd give them a try. However, using their app has been unnecessarily stressful, and trying to ask for help has been even more stressful. No wonder I see most people prefer to go to Reddit for their questions instead of asking the creators of the app.
When I encounter issues with other apps, even if they are free or low-cost, the support teams always go above and beyond to solve the issue. They provide assistance through screenshots, video sharing, and even access to the website backend to fix the problem. It’s easy to see how passionate they are about their app. However, my experience with Printful has been different, leading me to distrust their service for selling high-value products to customers. Despite explaining which product type I’m working on and providing screenshots, their responses often seem off the mark.
For instance, I had a question about t-shirt mockups being blurry and whether this would reflect on the physical product. I provided a screenshot, but the response I received made me think I was talking to a chatbot: "It seems you have sent the wrong file," despite me clarifying that it was indeed my design. Imagine thinking your design is an error just because it's not “common.”
I also spent hours trying to get their canvas sizes right and ensure they bleed properly by editing images with the mockups I downloaded from their website to mirror edges. I did this for each size in their mockups for the canvas, but still had issues with each size image sticking to its respective size variant and not overlaying on the other sizes. After providing screenshots as usual, I got a response hours later asking, "Tell me what's the name of the t-shirt you're working on so I can see what’s the issue." This is frustrating, to say the least. Our time should be taken seriously.
I also had to install another paid app just to combine different products that are relevant so I don’t have to create multiple listings for the same product, like framed canvas and canvas. This has been incredibly frustrating, and after spending days trying to configure things without adequate guidance, not a single product has been pushed to my store because their system doesn’t work properly and their agents seem indifferent.
LMAO even their responses to reviews on the shopify store is "indifferent," just take a read. This reflects their customer service as well.
Update: Changed to 1 star, still no one is helping. They provide vague instructions telling you to download their size mockup guide for each canvas size to resize your design to each specific size. Yet they don't have the option to apply a separate image for each size, making their mockups useless, which makes mirroring edges impossible unless each product is just applied to one size. Separate file images/sizes should be allowed to be added to each size, we are not customers buying 1 size for ourselves but we are a dropshipping print on demand, their service and tools have yet to reflect that. Not sure where all the high ratings are coming from.
We appreciate the time you took to submit the detailed review! We're sorry to hear that your experience with locating the necessary information for building your store and products didn't go as smoothly as expected. We truly appreciate the feedback you shared, and would be more than happy to take a closer look into the situation. Feel free to send as an e-mail at feedback@printful.com and we'll gladly take a closer look into it.
Uninstalled the app and now the currency in my store is Japanese Yen! This is a disaster.
Thank you for sharing your feedback! We're sorry to hear that you're having trouble with the store currency. Please send us an email at feedback@printful.com and we'll be more than happy to review the situation.
I don’t understand it yet I’ll give a better review when I better understand it
Thank you for sharing your thoughts! 😊 We understand that it can take some time to get the hang of things. Feel free to reach out to us via email feedback@printful. com if you have any questions — we’re here to help!
each time i am trying to put designs items on shopify, says error, cannot find store. but under connect printful says, app installed on shopify and connected.
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned error. Please send us an email at feedback@printful.com and we'll investigate right away.