Printful : print on demand , 4 855 avis

The Printful platform has become almost impossible to use. It takes ages to just add one product because the platform is so slow. Sometimes it freezes completely and you can't continue adding products or it takes forever to load the next step. I contacted support and was told to clear the browser cache, but this does not help. Very close to abandoning Printful and looking elsewhere.

I have been using this app for over 5 years now, and despite my long-term loyalty, I have had a terrible experience with their customer service. One major issue arose when I added my PayPal account for billing payments right from the start.

Last Friday, I received an order, and the app automatically charged my PayPal account. However, the payment failed because there weren't enough funds in my account. I then tried to pay with Apple Pay, but they declined my payment through that method as well. When I attempted to use the same PayPal account with sufficient funds, my account was suddenly blocked.

To resolve the issue, I received an email requesting a screenshot of my banking mobile app showing the transaction value, date, and recipient. I promptly provided the screenshot through the Apple app. However, instead of resolving the matter, I received another email stating that the transaction was made through PayPal and they needed details from that platform.

Here's the problem – my PayPal account did not have enough funds for the initial charge, and after trying with Apple Pay, they declined the payment and refunded me. Now, even with funds in my PayPal account, they still claim my account is blocked, making it impossible for me to proceed with any transactions on PayPal.

To make matters worse, it has been 5 days since I sent them the required information, and they haven't responded to my emails. In their first response, they even threatened to delete my Printful account, putting at risk more than $5000 worth of merchandise stored in their warehouse.

Their live chat support is equally unhelpful, as they always give the same generic response, saying they understand my frustration but can't do much at the moment, and I have to wait for their team to review the situation.

Adding to the frustration, they do not provide any phone number for direct communication, leaving customers stuck with their ineffective email and live chat support.

In conclusion, I cannot recommend this app due to its abysmal customer service. The live chat is utterly useless, and they have shown a lack of concern for their customers' problems, even for a long-term user like me. If you value reliable and efficient support, this app is definitely not the right choice.

I am sad to report I was very disappointed in getting an account with Printful. I read all these great reviews and high expectations and when I got my clients 1st order it was wrong. They order a men's small. The shipment came in as a youth small. Very disappointed. Looks like we will be not using this company no more.

Extremely slow, shameful quality of printing and merchandise and abysmal customer service. I have no idea who can possibly be giving these jokers good reviews.

Do not waste your time using this Print on Demand service, they will eat into your margins like crazy. I even had some products where I was losing money, what is the point of using their service if it will cost me money? Better to source local print providers and do the fulfillment yourself, don't bother making them money.

Poor quality embroidery on overpriced items matched with the shipping speed of the early 2000's is bad enough but when there is a problem Printful doubles doen and provides exceptionally awful customer service. Not selling any products would be more profitable than working with this company. Shopify should be ashamed they allow this company kn the platform.

Anyone giving this service more than a star doesn't sell more than 2 shirts a month.

We spend about $4,000/month with Printful and they couldn't care less about us. Imagine if YOU had a customer paying you $4,000/month and you had a rough 100% markup like they do. About 15% of the orders have one issue or another.

Packages lost, that Printful has refused to replace, because they can't be bothered to submit a ticket with USPS. Designs printed on the wrong side of the garment. Holes in garments. Sending products to your customers from other shops, instead of yours and some of the things they've sent have been humiliating and we've had to explain to the customer how it wasn't one of our products. I could write an entire novel with all of the issues we've had.

I make a point to let them know about every single issue that they cause in hopes of their service eventually improving and they've BANNED us from their live chat, because there are so many mistakes made and they clearly don't want to hear about them.

Most of the reviews here are good, but my experience was bad. They had a cotton tee in their catalog and I ordered 27 of them. I double checked the print flies and everything and trusted them with the order because their service charges were higher than other companies. When the order arrived, I was shocked by the cheap quality shirts they sent us. The shirt wasn't even cotton but a thin polyester-cotton shirt that looked faded. The print was bearly readable and had blemishes, when I contacted them for a return and a refund, they kept on saying my print file was to blame for it (Ignoring the rest of the problems). I sent them 4 emails with pictures of the tees attached and they kept on sending the same response over and over again. They took 3 days to reply to one of the emails only to end up with the same response. I had an awful experience and now I have to live with a huge loss.

I just had my first order go through Printful and fulfillment was declined. I have no idea why and there is no real customer support. Because the order was placed thru Facebook, I can't cancel that portion of the order and Facebook will not complete payment. it is a real cluster and there is no "help guide" that deals with my specific issue. I sent two emails, and requested support thru Shopify, but there is no way of even knowing if your email was received because they don't even acknowledge receipt! EXTREMELY DISAPPOINTED!!!!

IF I CAN GIVE 0 STARS I WOULD... WOW...

1st, i design for 30-40 different stores and run all products through printful.. or atleast i did up until now lmfao.

LET ME SAY.. I added bootleg designs up to the site, bootleg as in inspired designs of celebrities fans can buy that are not license but 110% legal to sell, attorney approved designs. Bootlegs run the streetwear world, over 5 million bootleg items come out of stores every year and they dont require licensing at all. I should know this since my minor was in design law. BUT whatever, Print-ful knows best i guess ? After speaking with PRINTIFY, printful is a complete idiot, printify allowed me to do my business smoothly..

Lets get into what ACTUALLY HAPPENED.

printful allowed me to upload 20 designs for the superbowl.. approved all of them.. allowed me to send them to my site and integrate.. allowed me to sell them to the site and even approved some for fulfillment... then 1-2wks later bombarded with emails saying i cant use items and cant fulfill my items.. mind you im now like 3 weeks into my first order and since then have gotten over 50+ items sold in the time period..

they took all the money.. they went back and forth like a brick wall didnt matter if i gave them facts and gave them articles they wanted it their way or the highway which their way is literally mental.. well like i said, printify is handeling this.. and oh yeah !! still lost over half of the money printful took out of our bank and it hasnt been deposited but they "claim" itll show up some day.. its been over a week lmao.

they said their system is faulty and doesnt always catch things .. well as a million dollar business id recommend you hire knowledgeable reps and also hire people to make a less faulty system.. and yeah.. go to school and educate your staff on apparel design history because you look like idiots, i have massive clientele list of 50m+ net subs and they all agreed were posting about printful on platforms because this has been a complete headache and im out more money that i can deal with because of their stupid mistakes and stupid staff that cant understand they are not correct.

ON TOP OF THIS, the platform is NOT user friendly at all.. manually cancelling orders IN their site and IN shopify as well and ugh its a headache.. shopify reps are not pleased with this at all as well as ive been speaking directly with a team of higher ups.

Since moving off printfuls platform and onto printify we have gotten over 500 sales from marketing.. so luckily they are the only first 50-60..