Avis (7 239)
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It's a good app, but it's expensive and customer service is almost non existent.
I've been trying to resolve an issue with one of my products for 2 weeks now and in that time I've only managed to get a couple of emails out of them none of which really helped.
I also tried calling for days and every single time they are too busy to take a call which is something I've never experienced with any other service.
My customers are getting frustrated and so am I, and I'm probably just going to have to refund these orders because I have no idea when this issue will be resolved. So if you use this app just hope that you don't have any orders put on hold because it's gonna stay that way for a while.
Everything else is good, but good customer service is really essential so I can't give this a good rating.
Incredibly slow shipping and processing. It took a week before they even started fulfilling my order. Products and varients constantly being discontinued. Reached out to staff and they told me that there was nothing they could do to mitigate this or fix it in the future. Too inconsistent to continue to use. Switching to TeeLaunch
Hi there, thank you for sharing your review. I’m very sorry to hear that you have encountered some issues with discontinued items. Unfortunately, sometimes products may be discontinued due to stock availability from suppliers and low customer demand. We understand that it is not a pleasant situation for you and we try to notify you as early as possible if an item is going to be discontinued. Additionally, we look into options that could be as an alternative to the discontinued item and would be overall a better product for our customers.
Our fulfillment timeframe is 2-7 business days for apparel orders and 2-5 business days for non-apparel orders, but, of course, we’ll try to fulfill your orders as quickly as possible. Shipping time will depend on the selected shipping method during checkout. Since we offer various shipping options, the delivery times will also differ.
We would like to find out more about your experience with the discontinued items and how this experience could be improved so our users could adjust better. We’ll follow up with you via email shortly, but please let us know if there’s anything we can help with by sending a message to feedback@printful.com.
- Zana
Takes way too long to ship, and all the products cost way too much, so I'm forced to charge a lot to my customers. I also really wished there were more items, especially bottoms like sweatpants and joggers (they already have leggings so I don't see why they couldn't do that).
I've used this app since the day I started months ago. I've always had issues with it though. Whether it's an issue with the order itself or items always being out of stock. I recommend this app as a fall back option not your first choice. With printful my most popular items have gone out of stock and have just never been replenished or restocked. That's so frustrating. Consider trying AOP+.
Thank you for your review, we truly appreciate hearing from you!
We're sorry to hear that your experience with us has not been great, but we do hope that we can improve it moving forward.
As a print-on-demand dropshipper, we keep a relatively small stock on-site and restock a product only after you've placed an order for it. This allows us to offer cheaper product prices and a larger selection of products to you. Restocking usually takes 2-3 business days and is accounted for in the estimated fulfillment times.
We understand that sometimes these products can go out of stock with our supplies and recommend setting product alternatives to speed up fulfillment of orders that have products, which are temporarily out of stock.
Another thing we recommend is checking in with the Availability tab on each product's page in our Product Catalog, to see which product variants are in stock with us currently.
Our customer support team is also always available to help you with any issues you've encountered!
We truly appreciate your feedback and would love to hear more from you, so feel free to reach out to us at feedback@printful.com.
- Vita
Terrible pricing, good branding options.
I have custom designs printed and i like the ease of use but my shirts came printed crooked. Very disappointed. How can i in good faith ask my customers to purchase crooked tees??
Works fine but the shipping is horrible. Every order is stuck in Riga for serveral days without any information... Update on the answer: This has absolutely nothing to do with holiday season since we had the same issue for every order since September. Always delayed and took more than 10 days. Every time the package is stuck in Riga..
Hey! Thank you for sharing your feedback with us!
We are very sorry to hear your orders have been delayed, we understand how unpleasant this is!
Currently, we are seeing longer delivery times globally due to the holiday season and higher online order volume. Please note that the tracking links take longer than usual to update. The overload of shipments in distribution centers means carriers are slower to register and ship your orders. We have shared this information on shipping delays on our Fulfillment Updates page: https://www.printful.com/fulfillment-updates
If you have any further questions or anything else please feel free to reach us at feedback@printful.com!
-Lauma
I like the product the cotton was cool and my design was perfect print on demand is easy to use quick access to customers it a recommendable app to anyone who want to start a clothing brand this app is a life saver since i start using it, i have acquired most skills prints on demand is the right app my advice is print on demand team should in prove on delivery think thats the only place they improvement aside delivering the rest is perfect
Hi!
Thank you for your kind words regarding our services.
We're sorry to hear that you have been disappointed by our delivery time. Please know that we are constantly working with our carriers to ensure the best possible delivery times staying within our flat shipping rates. We understand how important fast delivery is and we hope to continue improving the process. We sincerely appreciate your patience!
- Renate
Functionally sound - this review is more as a cautionary tale for UK-based online businesses.
Alas! I really wanted this app to work for me. It is, in theory, exactly what I need, but the high cost of the items, the shipping fees and the surprise customs charges meant it wasn't a viable option. We ended up losing money on all products because we refunded our customers their excess customs charges before pulling everything from the online store before too much damage had been done.
on the upside, my customers are delighted with their now super-limited edition items!
If a local option were available, we'd still consider it, as the shipping and customs really were the dealbreakers more than anything. quality of products we used was fine and no fulfillment issues aside from customs.
a pity! We were really keen on this!
Tech support is a joke. Margins are crap. If you have issues shipping internationally, they "recommend" that you not sell to international customers.
There are other companies doing this very same thing.