Avis (7 335)
Affiner
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amazingly smooth integration! this was so easy to set up, much easier than i expected. can't wait to make sales!
We're glad to have you join us!
Be sure to reach out to support@printful.com, if you have any questions or concerns! :)
- Vita
The App was deinstalled by itself after using it for 2 Month with more then 300 Products on my Shop. And after reinstalling ist everything is gone, the Products, the Orders and Invoices.
Hi! Thank you for your review! We are sorry to hear you encountered an error with the app. We would not be able to retrieve the product sync if the app was reinstalled, however, you would need to sync your products on Printful. More info here: https://help.printful.com/hc/en-us/articles/360014007480-How-do-I-configure-and-sync-my-Shopify-products-
I see our Customer Support team has reached out to you and we hope to hear from you soon!
-Lauma
integration is better than any other pod company, all the tools you have at your hand, and the courses they offer for free teach you a lot about how to run your store and they have a mobile app
very helpful happy I found out about painful through ads
We appreciate the positive review! 😊
Amazing customer service from Luis A. I was setting up my store and struggling to understand how to set up shipping but Luis guided me through each step and made it clear to me what I needed to do. Thanks a lot!
Very satisfied with the DTG print quality, fast turn around, wide selection of products, quick response from staff, the app is well build, great intregration and user friendly, easy to manage. If you're looking for an online printing fulfillment partner, PrintFul is the way to go!!
Customer service is horrible. It takes forever for them to ship anything. I ordered some samples so i can see them before i start selling them and i have been waiting almost 3 weeks. Which i fear might happen to my customers. Im definitely switching to a different service this is the worst app
Great print on demand fulfiller with easy to use website. Lots of products available for your apparel and accessories needs.
Already ordered a couple of times. The items are ok, but for the quality to expensive. Unfortunately, when you pay and not receive the product, Printify has the worst customer care ever! First, after not receiving the parcel for a couple of months, I wrote them. No reply! Then I opened up the case via paypal, and suddenly Printful, out of nowhere was able to write me an e-mail. With the info, that they don't take care of not received packages and that it is not their problem if my customers or myself don't receive the product! And also, if I would not close the case via Paypal, they would close my account which they did. I wrote the post office and they clearly said that I as customer cannot claim a refund but Printful could have claimed the refund for the not delivered package! That's how they treat customers...
Thank you for sharing your feedback! We are truly sorry to hear your experience using our services hasn’t been the best!
We understand where you're coming from – we're not the most affordable POD drop shipper on the market. However, we believe that with our prices, we offer more value to our customers – in terms of product quality, customer support, and extra services (design services, warehousing). Product prices also reflect more than the cost of printing they also help to cover such features as our mockup generator, the graphics pre-flighting, the integration with different e-commerce platforms.
Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day.
Regarding the delivery status of your order, we have made our policies public, as a way to be completely transparent with our customers. As an example, you can see our Return Policy here: https://www.printful.com/policies/returns. When the carrier has marked an order as “delivered”, we have to trust that they have made the delivery and such orders would not be eligible for reimbursement. In the rare case that this happens, you can reach out to the carrier and file a claim, then forward their response to us and we will review it.
We may suspend accounts due to violations of our Terms of Service (link to our ToS: https://www.printful.com/policies/terms-of-service), but we are always happy to review them - please kindly send more information about this to feedback@printful.com. We'd love to hear from you and positively resolve this matter!
-Lauma
it makes ordering so much easier!! I would recommend using this app to everyone
Thank you for your recommendation! 😊