Avis (7 336)

Note globale
4,7
Nombre d’avis par note
  • 83 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 5 % des avis sont des avis à 1 étoiles
21 août 2019

though sometimes we have a delay, the customer service is quick and excellent, and the free embroidery help when ever coming across any issues is phenomenal.

Nerdious Brands
États-Unis
Environ 2 ans d’utilisation de l’application
20 avril 2022

フルフィルメントについてや発送についてなどの説明が非常にわかりにくいので、誰でも理解できる内容ではないので素人には不向き。問題となっている点については表記されるのでわかるが、その対処法がわからず毎回理解できていないまま進んでいるので不安が大きい。

BENETIME
Japon
Environ 2 ans d’utilisation de l’application
Printful a répondu 21 avril 2022

レビューの追加ありがとうございます。プリントフルのご利用において問題が生じ、ご満足いただけなかったとのこと、大変申し訳ございませんでした。
早急に弊社チームよりご連絡させていただきます。

Modifié le 12 juillet 2021

So, I decided to leave a review because I just got super annoyed. To say it upfront, printful is not a bad service by any means, but hella expensive and I expect at least some decent service for the costs. So, I basically placed a sample order to check the quality of a product and got my 1x per month 3 item per order discount. Which is a joke in terms of savings considering I don't need the product and it's just a check. Anyways, I realised that I like to check a few different products and contacted their support if the order can be edited and some products can be added. Not possible because already in production (not shipped yet). Well, ok, so I asked for a discount code - Also not possible because I can only order samples once per month. How about the sample discount for 2 other products I still didn't use? Doesn't matter. Ok, fine, doesn't matter do me either, here is your review. What a joke, spend $100 on 2 product samples to check their quality and throw them into some corner afterwards. Could have bought some HUGO BOSS stuff for that price. Edit: This is just getting better, I actually still had an order discount for this month left but the customer support didn't even care to point this out besides all the talking we had. Congrats on terrible customer service. ----------------------------- UPDATE: - It's getting even better, I ordered 2 sample orders and seems like 1 of them got lost after being finally shipped after almost 2 weeks. First order took 10 days overall and on the second order which already almost took 30 days. So I told the support to look into the order and they are like "oh, yeah sorry it's late, yada yada, please wait, deliveries sometimes take longer". A 50% failure quote for me without any replacement offer even if it's obvious how terrible the service was for this order. I had to chuckle when I found out, this company is a bad joke for their outrageous price point. --------------------- Update 2: You guys are hillarious. I understand you're just doing your job here and were told to reply in certain ways but I mentioned that the order was in production for 2 weeks before even being shipped. So even here the response is flawed. Good grief, please let your higher ups know how trashy your companies service is, less struggle with most chinese suppliers I worked with - what is quite an accomplishment in itself.

Pawskie
Allemagne
Environ 2 ans d’utilisation de l’application
Printful a répondu 17 juin 2021

Hi there,

Thank you for your review!

We understand that our prices may not be suitable for all our users, but we consider them fair taking into account that they cover the costs of the products, printing and fulfillment, the features on our website, and the free integrations we offer. However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible.

Regarding sample products, the limit of sample orders depends on your account and your activity/ number of sales. Your monthly sample order limit grows with your store. Please find out more on samples on their limits here - https://help.printful.com/hc/en-us/articles/360014067959-How-do-sample-orders-work-

Update:
We are sorry to hear that your experience with our Customer Support hasn't been the most positive this time, and we hope that we can improve it moving forward.
I was unable to find you in our system but would love to gather more information on your experience. We take pride in our customer service, and we would like to have a chance to investigate our communication in more depth. Please provide information on your experience with our services by sending details to feedback@printful.com, we would appreciate hearing from you.

Your feedback is important to us and helps us improve the quality of our services, as well as our communication with you.

- Elina

Update:
Thank you for sharing your concerns! Please know that we estimate the fulfillment time to be 2-7 business days but since we are a stock on-demand company, there can be some delays due to restocking. We always do our best to fulfill all orders as soon as possible and in no way we would want to inconvenience you. Please note that shipping is done by our partners and the shipping time heavily depends on your location, weather, and other factors.
We sincerely apologize for the situation you had to experience with your orders! Please keep in mind that based on our policy, we will take responsibility for orders that don't get delivered due to the carrier's error if you reach out to our support team. You can also check in with us directly at feedback@printful.com

- Renate

Update 2:

Hey there again!

Thank you for your feedback. We are happy to look into the reasons why your order took longer to be fulfilled than our estimate. However, we haven't been able to locate you in our system and would greatly appreciate it if you could follow up with us via feedback@printful.com. We would like to review your experience with our services as we always look for ways to improve.

We are sad to hear that our services didn't meet your expectations. We understand that you need to do what is best for your business and we wish you all the best in your future endeavors.

-Liva

28 juin 2024

Great

Unless Refinery
États-Unis
7 mois d’utilisation de l’application
Printful a répondu 30 juin 2024

We’re thrilled to hear it’s been a great experience for you! Thank you for sharing your feedback! 😊

29 juillet 2024

great

My Store
Canada
Environ un mois d’utilisation de l’application
Printful a répondu 31 juillet 2024

We’re thrilled to hear it’s been a great experience for you! Thank you for sharing your feedback! 🧡

16 septembre 2023

Intuitive, with full integration with Shopify. Great selection of recommended new products and design assistance. Mock ups and templates are smooth. Assistance for retail prices is a plus. Graphics are very professional and well organized.

Uzelessteeshirts
États-Unis
Environ 2 ans d’utilisation de l’application
22 février 2019

Once you get used to the app - it's easy to use. They have most of the products that you would like to sell. I looked at going to China - but saw just too many problems with sizing, quality, and printing techniques. I would rather make less money and have happy repeat customers.

Just Sales
Canada
Environ 2 ans d’utilisation de l’application
17 juillet 2024

É muinto boa, mas até agora não vendir ada. Espero vender alguma coisa par a minha classificação ser mais positiva

20Levo
Portugal
3 mois d’utilisation de l’application
Printful a répondu 21 juillet 2024

Obrigado por compartilhar sua experiência! Caso você tenha alguma dúvida ao longo do caminho, teremos o maior prazer em ajudar. Sinta-se à vontade para entrar em contato conosco enviando um e-mail para feedback@printful.com!

17 août 2020

I used this app to develop and add products to our shopify store. Easy to create items and integrate to store quickly.

EnjyLife
États-Unis
Environ 2 ans d’utilisation de l’application
Modifié le 4 janvier 2020

This is the perfect integration app. So convenient for selling my merch. Absolute greatest. Upload, push to store, market, sell, make money!!

Loop Clothing NYC
États-Unis
Environ 2 ans d’utilisation de l’application