Printful : print on demand

After two orders I can safely say I wouldn't recommend this store to any other. My first sample order had two printing errors for which I received full refunds. The second order is 7 days past order and I have been contacting them for days to resolve. Every time I hear "its shipping Monday" but today (Monday) it turns out they are just reading the same status line I can see and nothing has actually been done to ensure my order will go out. I was promised a call back by management, but called back to find the manager had left before returning my call. If you have customers you care about DO NOT send them to Printful. I should have listened to http://www.brandbuildsell.com/review-my-love-hate-relationship-with-the-printful/

Thought it was cool until i ordered myself a sample, needless to say its been 3 weeks, no sample, tracking number hasn't been updated at all, no responses to my emails, I can't trust you guys with my customers, i'm reversing the transaction just incase you think you can outsmart me. I wouldn't waste my time folks, nothing good here.

Hidden costs, non intuitive ordering system.

slow wait times, brutal cost margin and very slow shipping to canada. do not use if canadian . bad experience

Unbelievably bad customer service.
Wanted to expedite production of 2 orders because of a glitch in their system and the customer service rep was not being helpful at all and was blaming me.
Additionally, a customer of mine never received an order that was supposed to arrive more than a week ago and each rep gave me different excuses (pre-typed corporate answers mostly)

Not Recommended! I ordered a t-shirt in November and it said it will arrive to my clients address by the 25th of the same month, so far, January and it never arrived. Customer Service I spoke to said for me to wait till January 23rd to make a complaint, which to be honest is quite shocking since Printful advertises 3 to 5 shipping deliveries. Ok, we're in the middle of the pandemic, but to ask me/my client to wait 2 months is ridiculous, and also the t-shirt never arrived, so of course I lost a client and a lot of time and money. So I don't recommend their service. Not good at all!

This is the first time I am writing a negative review about an app, but this is truly ridiculous.
An order for a product went through and looked like it would be fulfilled normally. A full week later, the literal latest the product should have been shipped out, I get a notification that the item is out of stock and the order cannot be fulfilled. When contacting the support they said that I should send the customer a substitute product, WHICH IS NOT WHAT THEY ORDERED. They continued saying that I should remove the product as visible on my store WHICH THEY SHOULD HAVE WARNED BEFORE THE ORDER OCCURED. There is no way that Printful does not know that they are going to be out of stock of a product, yet they issue no warning and expect us to send customers products that they did not order. Printful's integration is extremely easy which is what makes the app attractive initially, but they clearly could not care less about their customers.

TERRIBLE - DO NOT USE.

I run a test order with them after basing my whole store on their app. Of four items ordered only one was good enough to be sold. The other three all had issues from bad printing to wrong sizes - labeled as XL but actually SM? through to designs printed off centre and at funny angles.

They do not respond to support emails and there has been no follow up. Avoid getting caught up in this terrible service and quality.

Les plus gros voleurs du siècle

I would give zero stars if I could. This company will do everything they can not to refund you for their own printing errors. I am now in debt $2k with a customer because they printed 100 shirts so badly you could not even read the logo and they only want to refund 20% of the order. Their customer service team is not in the USA and they refuse to allow me to speak to someone in the USA on the telephone. Shop elsewhere!